Mood Health Reviews 

260
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated and helpful staff, particularly their therapists, who are consistently described as kind, professional, and effective listeners. Many found their therapists insightful and instrumental in guiding them, fostering a sense of being heard and understood. Reviewers also appreciate the convenience of virtual sessions, finding the online platform easy to use and comfortable. However, some customers noted significant difficulties with therapist availability and scheduling appointments, including unexpected cancellations without notification. Additionally, a few people experienced issues with communication, confusing billing, and challenges with the platform's overall functionality.

What people talk about most

Staff

Customers had positive experiences with staff, particularly praising their therapists for being kind,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing extreme... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers appreciating the honesty and practical... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can’t emphasize how hard it was for me to take the step to start therapy as a young man. However, I did and after the first appointment I was glad I did and very optimistic after the first assessmen... See more

Company replied

Rated 3 out of 5 stars

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

Company replied

Rated 3 out of 5 stars

I love my therapist. She is great and very helpful. However, I’m not a fan of having to pay a copay AND a monthly fee.

Company replied

Rated 5 out of 5 stars

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness. My meetings w... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.6

Average

TrustScore 3.5 out of 5

260 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(260)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

The communication from Mood Health was…

The communication from Mood Health was extremely poor. It is impossible to call and talk to anyone. When I did receive a call back often times the person I spoke with knew nothing of my previous appointment. I met with a female psychiatrist who had a nasty nose ring hanging out of her nose. I couldn't even make myself look at her during our interaction. I found this very unprofessional.

21 August 2023
Unprompted review
Rated 1 out of 5 stars

I was referred to mood by my doctor…

I was referred to mood by my doctor that was back in last summer of 23 and I had one appointment and I missed it. I never heard back from them. I tried to reach out. They never reached back and I never got the therapy that I needed and I’m still looking for a therapist and being that I’m on Medi-Cal I’m limited to my resources and I just feel that if this is a virtual therapy that they should try to reach out a little bit more to be able to try to help people Instead of not responding or if they did maybe it’s the wrong email but they have my phone number. They could’ve called many different ways to get in contact with me and they didn’t so it’s very displeasing when you’re out there trying to look for help.

1 June 2023
Unprompted review
Rated 1 out of 5 stars

Talk therapy is not helping

Talk therapy is not helping. Increasingly, Therapist would interrupt me ("You need to hear this") and tell a story about someone else's experience or express her personal challenges. Suggestions to lift depression were activities I cannot do due to working 7 days a week. Recently, I became very sick and could not work. Being sick and unable to work was depressing and stressful with no income during this time. Spoke to Dr Jon on 12/13 and she suggested I do some volunteer work to alleviate depression. Feels like I am not being heard or they just don't have suggestions that would be possible for me.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Prompt help when needed

Easy to access a therapist quickly. I had a choice of therapists as well as various times of day to teleconference with the therapist. Support staff is outstanding and provide answers promptly. Grateful for the helpful Mood Team.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Makes it easy

Mood Health’s talk therapy has been so helpful for me. It is helping me work through long standing issues I’ve had communicating and taking care of my needs. The sign up was very easy with lots of gentle reminders from them. Every week they send me reminders and the link I need. They make the process painless. My therapist is amazing. We have a great connection and I feel like my mental health and therefore my life have improved greatly since starting therapy.

3 October 2023
Unprompted review
Rated 4 out of 5 stars

I was nervous to start, but glad I did

I was nervous to start medications or therapy, but knew I was struggling and needed help. The psychiatrist and therapist have been so understanding, kind, and helpful! My mindset has changed from being nervous, to feeling supported and having someone guide me through my journey to better mental health.

1 October 2023
Unprompted review
Rated 3 out of 5 stars

Availability

Providers are not available after work hours. I am only available after 4pm due to my job.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Much progress after rocky start

I had some frustration with contacting someone after my initial contact. It took over a month to find a female therapist and start sessions. However, now that I am having regular sessions it has been a game changer for my mental health. Of course a work in progress, but just getting help feels like progress. Thanks so much

22 September 2023
Unprompted review
Rated 4 out of 5 stars

Thank you, LeHenry!

I enjoyed LeHenry's kind, approachable nature that encouraged me to let my guard down, even when discussing difficult things in my past/current life. I won't be able to meet with him anymore because I am moving out-of-state, but thank you for your time and I hope you continue to prosper in any and all endeavors you aspire to!

14 June 2023
Unprompted review

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