Mood Health Reviews 

260
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated and helpful staff, particularly their therapists, who are consistently described as kind, professional, and effective listeners. Many found their therapists insightful and instrumental in guiding them, fostering a sense of being heard and understood. Reviewers also appreciate the convenience of virtual sessions, finding the online platform easy to use and comfortable. However, some customers noted significant difficulties with therapist availability and scheduling appointments, including unexpected cancellations without notification. Additionally, a few people experienced issues with communication, confusing billing, and challenges with the platform's overall functionality.

What people talk about most

Staff

Customers had positive experiences with staff, particularly praising their therapists for being kind,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing extreme... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers appreciating the honesty and practical... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can’t emphasize how hard it was for me to take the step to start therapy as a young man. However, I did and after the first appointment I was glad I did and very optimistic after the first assessmen... See more

Company replied

Rated 3 out of 5 stars

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

Company replied

Rated 3 out of 5 stars

I love my therapist. She is great and very helpful. However, I’m not a fan of having to pay a copay AND a monthly fee.

Company replied

Rated 5 out of 5 stars

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness. My meetings w... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.6

Average

TrustScore 3.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(260)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good mental health.

My experience with Val was great it only took five or six sessions before I was feeling so much better that I didn't need to talk to her but maybe once a month. And after that session I was no longer in need of her service. But I would recommend Val to anyone.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Mental Health Management

I have had excellent success since starting therapy. My therapist sends me tips along with things I can do that are relative to my depression, various anxieties, & continuing to evaluate if I have adult ADHD as it is difficult to diagnose at my age, but because of them, I am more hopeful than ever, and so are both my doctor that prescribes my med's and my therapist that they know will how to proceed in the next month to confirm the effects of my current med's.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my therapists

I love my therapists. They are very kind and very easy to talk to. I am learning a lot about myself and what I can do to improve myself. I feel like I can share whatever I am feeling with them

4 March 2025
Unprompted review
Rated 5 out of 5 stars

I have a great therapist who has helped…

I have a great therapist who has helped me elevate my self worth. I feel heard and seen and she leaves weekly homework to get me through the rough days. I recommend mood therapy to everyone. More people need to use this tool especially during this difficult start of 2025.

26 February 2025
Unprompted review
Rated 3 out of 5 stars

Insurance

I did not like the fact that my therapist did not accept or bill my insurance. I would have to do it myself and pay up front. I found this out after a couple very good sessions with her. It's the first time with therapy and it was very difficult for me.I will not be going to therapy in the future. Also they are very difficult to try to get ahold of. My therapist was fantastic

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Charge me for cancellation

My initial appointment was good. I was scheduled for second conversation with a therapist but I wasn’t able to do it on my schedule time so I opt out when I received my text a few hours prior to my schedule appointment. I couldn’t make it, I assumed that the time to cancel was ok since I received a text prior to it.. apparently it wasn’t because your company charged me 95 dollars for late cancellation.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

I am making progress with April my…

I am making progress with April my counselor. She has helped me with my mood swings, boundary setting and journaling. She gives me tools to use when I have difficulties that arise. I wish to continue with her.
I do not feel I need the psychiatrist anymore as I am on a low dosage of medicine that can be prescribed by my primary care doctor.

31 December 2024
Unprompted review
Rated 1 out of 5 stars

Flawed business model

I am not sure what what we are paying for - you pay a fee to get set up and then a monthly fee, but there aren't any therapists for me to work with and I was told it takes 4-6 weeks to get off the waitlist. So I just pay $30 a month to sit on a waitlist? I was hopeful, and maybe the therapists are qualified, but the system is not working

3 January 2025
Unprompted review
Rated 1 out of 5 stars

MADE MY PTSD WORSE

I tried for several months to get someone to talk to about my PTSD. You never had any counselors. Then the few you did have only wanted to work during working hours 8 - 4. I did see someone 2 times and she changed her hours to 12 - 2. Which I could not work around with my job.

The overall experience made my PTSD worse.

I would NOT recommend this company. AT ALL

Now they are claiming that I have been seeing a Keith which I have never even met. Interesting. Wondering if they are billing my insurance.

6 September 2024
Unprompted review
Rated 1 out of 5 stars

Inept

Inept. Keep requesting being to not be contacted but, still being sent appointment availabilities and just was asked to rate "Tessie" claiming I have been seeing her for the last three months. I don't even know who she is. Moreover, I have not been seen by anyone at Mood Health. Instead of being so concerned about pronouns in your bios, actual interest in counseling might be warranted

2 December 2024
Unprompted review

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