Mood Health Reviews 

260
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the dedicated and helpful staff, particularly their therapists, who are consistently described as kind, professional, and effective listeners. Many found their therapists insightful and instrumental in guiding them, fostering a sense of being heard and understood. Reviewers also appreciate the convenience of virtual sessions, finding the online platform easy to use and comfortable. However, some customers noted significant difficulties with therapist availability and scheduling appointments, including unexpected cancellations without notification. Additionally, a few people experienced issues with communication, confusing billing, and challenges with the platform's overall functionality.

What people talk about most

Staff

Customers had positive experiences with staff, particularly praising their therapists for being kind,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing extreme... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers appreciating the honesty and practical... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers expressing dissatisfaction with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I can’t emphasize how hard it was for me to take the step to start therapy as a young man. However, I did and after the first appointment I was glad I did and very optimistic after the first assessmen... See more

Company replied

Rated 3 out of 5 stars

I was questioning how helpful the first two sessions were when the provider did not arrive for the third session. Now I've been changed to someone else. I will give it one more try.

Company replied

Rated 3 out of 5 stars

I love my therapist. She is great and very helpful. However, I’m not a fan of having to pay a copay AND a monthly fee.

Company replied

Rated 5 out of 5 stars

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness. My meetings w... See more

Company replied


Company details

  1. Psychiatrist

Information provided by various external sources

Telepsychiatry Made Easy and Affordable. Prescriptions and Medication Management for Depression and Anxiety. Only $50 per month.


Contact info

3.6

Average

TrustScore 3.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(260)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

10 out of 10

This is my first time receiving assistance for my mental health and Mood Health has made it easy and affordable. My therapy sessions have been amazing. My therapist is kind and has really helped guide me through managing my anxiety. Being able to meet through zoom and in the comfort of my own home has made the experience even that much more comfortable. I feel like Mood Health genuinely cares about me as a patient. Their customer service is one of a kind. No matter what time it is they respond quickly, helping resolve any issue you may be having. I would highly recommend Mood Health. My experience 10/10!

28 August 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so happy to hear that you're receiving the care you deserve, and we appreciate you allowing us to be part of that journey - thank you!

Rated 5 out of 5 stars

It was easier than I thought

My experience has been good. Like professionals do, my therapist put me at ease right away. Like any good therapy it’s been like an onion. Peeling away the inhibitions, guilt, sadness.
My meetings with my therapist have been informative. Helping me to work on challenging me to not cling to the status quo.
I believe that everyone should try therapy in their life. It’s a good experience. Know thyself.

30 June 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are happy to hear that your experience with your therapist has been amazing. We love that we've been able to provide support and thank you for trusting us along the way!

Rated 5 out of 5 stars

It has been an easy and great journey…

It has been an easy and great journey in general from Administration and working with my therapist.

29 August 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are happy to hear that your journey has been effortless, and we appreciate you allowing us to be a part of it!

Rated 4 out of 5 stars

Sometimes I feel rushed and not really…

Sometimes I feel rushed and not really completely heard because of the clock checking I do not recall the actual date/s

1 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so sorry to hear that you feel rushed at times. We want to ensure that you receive the support and care you deserve and would love to help make your experience better. Please reach out to us at hello@moodhealth.com so we can ensure you are receiving the best care possible.

Rated 4 out of 5 stars

Customized and open sessions

At first I thought the hour would feel long and awkward but my therapist has made me feel comfortable opening up. I like how she goes based on what I may need that week or continue on from last session, whatever is needed.

28 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We absolutely love hearing that you're enjoying your sessions with your therapist. Thank you for sharing your experience!

Rated 4 out of 5 stars

Very good

Great fast service and very good for my family a great no problema at all thanks

22 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

Thank you for sharing - we love to hear that your experience was great!

Rated 1 out of 5 stars

Decided that I wanted an in-person…

Decided that I wanted an in-person counseling.

15 April 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We understand telehealth may not be best for everyone, and appreciate you sharing your feedback. We wish you the best as you explore in-person care and applaud you for doing what is right for you.

Rated 1 out of 5 stars

I’d give it 0 if I could

I’d give it 0 if I could. So much work on the clients part. Nothing from Mood. They make it impossible to find a therapist and will charge an ungodly fee for a 10 minute “consultation”. Total scam.

10 July 2025
Unprompted review
Mood Health logo

Reply from Mood Health

We are so sorry to hear that this was your experience. We'd love to work with you to make things right and help you find the care you deserve. Please email our team at hello@moodhealth.com if you're open to trying again.

Rated 1 out of 5 stars

Horrible experience

Horrible experience, was referred by my doctor because I was diagnosed with postpartum depression, when I booked my session with April I was really looking forward to it but when I was on the call I was just waiting for the moment to end that call. It was the worst experience ever she made me feel horrible about the way I felt. She treated me as if I was stupid and as if having depression is the best thing.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with April…

I had a very bad experience with April Garcia she was rude, not a nice person at all and it made me feel like I was doing something wrong going in to therapy. She cut me off multiple times and that was rude and seems that did not care about my situation. Keep saying that she on time limit. She is horrible I will not use her at all I contact mood ask for some one else.

10 June 2025
Unprompted review
Rated 1 out of 5 stars

There never any appointments available

There never any appointments available. I attempted to schedule an anppointment after seeing a doctor for a therapist and it was 4-6 months out. Ridiculous. I asked for someone to reach out to me and I still haven’t heard anything.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

You dropped the ball with finding suitable therapist

You dropped the ball. I went through the assessment with the nurse and when I got the list of available therapists there were only two available. Neither fit my needs. I called the office several times and finally got a list of all the therapists and found a few that would be a fit but they weren't available. There was no waiting list or way to book with them. The person I was talking to said she check in a week if my top preference was available. She wasn't. Then I never heard anything more and gave up. I

1 March 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Mood’s service since February.

I have been using Mood’s service since February. The therapists that I have been speaking with are very professional and helpful. They are all there to help you cope with your mental and physical symptoms. I have never used therapist before, but its been a a helpful journey. Knowing that someone listens without being judged is a way to recovery.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

My experience here at mood has been…

My experience here at mood has been very eye-opening with a new understanding of my behavior and thought process. I find John and Diego very easy to talk to and very easy to be vulnerable. I am all about taking accountability and learning from my mistakes. I find things in my day-to-day life a lot more easier to navigate. I appreciate my support system here at Mood. Keep up the great job folks John and Diego are doing a great job.

16 April 2025
Unprompted review

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