Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
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Cash ISA with eToro
Me and my husband transferred our existing Cash ISAs to eToro Moneyfarm's account. Inspite of us filling 2 separate forms, the entire ISA balance was transferred to my account. I called them several times, but there is no direct access to the cash ISA team. The receptionist just takes the details and passes on the message. The cash ISA team does not call back. They don't even have a formal complaints process. This is pathetic and very bad customer service. As soon as I'm able to sort out this issue, I plan to take my money out as I'm not confident about this company.
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi Kinjal,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience.
We understand how concerning this situation must be, particularly regarding the transfer of your Cash ISAs and the difficulties you’ve faced in getting a response. This is not the level of service we aim to provide.
We can confirm that your complaint has been received and has been escalated to our Complaints Team, who are now actively reviewing your case. They will be in touch as soon as possible to investigate this matter thoroughly and work towards a resolution.
We appreciate your patience while this is being looked into, and we’re committed to addressing your concerns.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com.
Kind regards,
Moneyfarm Team
Caution - Cash ISA - transfer (out) is complex
I've been with MoneyFarm for over a year, and i was very happy with my stocks and shares ISA investment, and it certainly appears to be developing well.
However i made the error of thinking that moving my cash ISA to them was a good idea.
Unaware that the advertised rate was not applicable to me because i had an account open with them already, so when i moved money in i found i was getting 0.007% less than i expected.
So the long trawl of trying to get my money out...Because MoneyFarm is NOT a bank then you'll not have an associated account number & sort code. So for me to transfer my cash ISA to another provider then (provider 1) i need to visit a branch, fill out forms, and have that actioned, or (provider 2) have forms sent to me, fill them out, post them back.
It's really easy to transfer you cash ISA in, but a royal pain in the bahookie to get your cash ISA out!
Exercise caution if this is a step that you're taking.
27 April 2026
Unprompted review
Reply from Moneyfarm
We appreciate you sharing your detailed feedback regarding your experience with our cash ISA. We understand your frustration with the interest rate not meeting your expectations and the difficulties you encountered when trying to transfer your funds to another provider. We are actively reviewing our processes to make transfers smoother for our customers.
Regards
Moneyfarm team
would rate zero if i could
would rate zero if i could, impossible to get hold of, £16,000 and £500 just disappeared into thin air and nobody responds, with the FCA now.
2 April 2026
Unprompted review
Reply from Moneyfarm
Hi Darren,
We’re very sorry to hear about your experience and the concerns you’ve raised regarding your account and ability to contact us. We understand how worrying this situation must feel, particularly where you feel unsure about the status of your funds.
We can also confirm that our team has been in contact with you and has requested a bank statement as part of the standard verification checks.These checks are part of our regulatory obligations under FCA requirements and are in place to help protect customers.
We appreciate your frustration regarding communication and delays, and we’re sorry for any inconvenience this has caused.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise assisting you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
Hi Aidy,
Thank you for your feedback.
We’re delighted to hear that you’re enjoying the platform and that you’ve had a positive experience with our Customer Service Team.
We really appreciate your support and kind words.
If you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we will be happy to assist you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
We appreciate your positive feedback and are glad to hear this.
It's impossible to get hold of someone
It's impossible to get hold of someone, occasionally they'll reply to an email. I tried to increase my payment but they said I had to cancel the DD and create a new one - I'm unable to do that as DD as set up by the supplier! I decided to take my money out and can't get them to answer me. I don't trust them and I would never recommend or use them.
24 April 2026
Unprompted review
Reply from Moneyfarm
Hi Karen,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience and that you’ve had difficulty getting in touch with us and progressing your request. We understand how frustrating this can be, particularly when you’re trying to make changes to your payments or withdraw your funds.
We also appreciate your concerns regarding the direct debit process. In some cases, changes do need to be made by cancelling and re-setting instructions depending on how the mandate was originally set up, and we’re sorry if this was not clearly explained to you.
We can see that you’ve been in contact with our Customer Service Team, and that one of our team members has responded to your query and is currently looking into it.
We understand that delays in responses can impact your confidence, and we’re sorry that this has been your experience.
Should you have any further questions or If you would still like us to look into this further, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise assisting you.
Kind regards,
Moneyfarm Team
Reply from Moneyfarm
Hi,
Thank you for taking the time to leave a review.
We’re really pleased to hear that you’re happy with the service and your experience with our platform. Your feedback is greatly appreciated and will be shared with the team.
If there’s anything we can help with, please don’t hesitate to get in touch with our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Kind regards,
Moneyfarm Team
Olivia and all the liars.
Happy to have your money, but when it comes to transferring to another provider they are useless. Promised in an email to expedite the transfer as a matter or urgency and now told could take another week. This has been a horrendous experience 😕. Since the response from Moneyfarm below another week passed and still no transfer. Olivia the manager who doesn't speak to customers because she is far too important to deal with people keeping her in a job. Stop your BS and deal with the issue. I've missed my 28 day window to transfer to another provider. Do not trust this bunch of LIARS!!!!
22 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
I’m really sorry to hear about your experience, this certainly isn’t the level of service we aim to provide, especially when it comes to something as important as transferring your funds. I understand how frustrating delays like this can be, particularly after you were promised an expedited process.
Please know that our Customer Service Team is here to help and will be more than happy to look into this for you as a priority.
You can reach us on 0800 433 4574, or by emailing support@moneyfarm.com, and we’ll do everything we can to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to put things right.
Kind regards,
Moneyfarm Team
Extremely helpful advisers who take…
Extremely helpful advisers who take care and time to explain things
22 April 2026
Reply from Moneyfarm
Hi Mrs Williams,
Thank you for your kind feedback.
We’re delighted to hear that you’ve found our advisers extremely helpful and that they take the time to clearly explain things.
Providing thoughtful, supportive guidance is very important to us, and we really appreciate you taking the time to share your positive experience with us.
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
Avoid - ISA ‘delayed’ transfer
Purposely didn’t process my ISA transfer for over two months costing my £100 in missed interest payments. Failed to reply to emails. Wholly dysfunctional company.
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to share your experience.
We’re sorry to hear about the difficulties you’ve experienced with your ISA transfer and the delay you’ve described in the process. We understand how frustrating it is when timelines are not met, particularly when this has a financial impact.
We also apologise that you did not receive replies to your emails. Clear and timely communication is extremely important, and we appreciate that we have not met your expectations here.
This is not the standard of service we aim to provide, and we understand the strength of your feedback.
If you would like us to review your case in detail, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise looking into this for you.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Totally unresponsive
My daughter is autistic and we opened a pension with moneyfarm for her that I manage. It has taken months to even get a payment to them. They're unresponsive to emails asking where the payments have gone and to account closure requests. Interestingly, immediately after an account closure request, that was ignored, ....a payment went into the account. Not bothered that we set up hit one of them. If we could close the account we would but they don't respond from any email address!
20 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to leave your review and share your experience.
We’re very sorry to hear about the difficulties you’ve described in managing your daughter’s pension, and we appreciate how concerning and frustrating this situation must be.
We understand from your comments that you’ve had challenges with payments being processed, delays in responses to your emails, and difficulties in progressing an account closure request. We also appreciate your concerns regarding the timing of a payment appearing in the account, and why this may feel unclear or unexpected.
This is not the level of service we aim to provide, and we’re very sorry for the distress this has caused.
In order for us to review your specific case in detail and help resolve the issues you’ve raised, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will prioritise looking into this for you.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
I requested for my portfolio to be…
I requested for my portfolio to be closed and was told that I would have to request to disinvest first, which I did. The email confirmed that this would take 1 to 2 days and the funds would be available no more than 5 working days from the request. This was over 8 days ago and my portfolio has still not been sold. Absolutely terrible service from Moneyfarm
9 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience and that the disinvestment process has not met your expectations. We understand how frustrating delays can be, especially when you are expecting clearer timelines.
To clarify, once a disinvestment request is submitted, it typically takes between 2 to 5 working days to complete, depending on when the request is placed and whether it falls within or outside the standard processing cut-off times and the investments held in your portfolio.
That said, we appreciate that you expected your request to be completed within the timeframe outlined and are sorry for any confusion or inconvenience caused.
If you would like us to review your specific case in more detail, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will be happy to help.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
You should invest for the longterm
Kept me up to date with developments in the market. I have invested for the last 15 years and made a tidy profit.
17 April 2026
Reply from Moneyfarm
Hi Veronica,
Thank you for your feedback.
We’re pleased to hear that you’ve been investing for the long term and have seen positive results, and that you’ve found our updates on market developments helpful!
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
No complaints!
Very well made app, great customer support and investment advisors. The news and blog sections are a nice touch as well when you want to get more information.
26 January 2026
Reply from Moneyfarm
Hi Fotis,
Thank you for your kind feedback.
We’re pleased to hear you’re enjoying the app, the support from our customer service and investment advisors, and that you find the news and blog sections useful.
We really appreciate you taking the time to share your experience.
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
Problems setting up a cash ISA
Problems setting up a cash ISA via the Etoro website, Moneyfarm were slow to respond to my questions in relation to funding the ISA and this is still not resolved.
12 March 2026
Reply from Moneyfarm
Hi Paul,
Thank you for your review, and I’m sorry to hear about the difficulties you’ve experienced setting up and funding your Cash ISA, and for the delay in getting the support you needed.
We can see that you’ve been in contact with our Customer Service Team regarding this, and they are actively working with you to help resolve the issues you’ve raised. We appreciate your patience while this is being looked into.
We’re sorry that our responses have not been as timely as they should have been, and we understand how frustrating that can be when you’re trying to get things set up.
If you need anything further in the meantime, please don’t hesitate to continue working with our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Unable to transfer out my pension
I am wanting to transfer out my pension to a new provider, but Moneyfarm keep rejecting the transfer. The latest reason is that my policy number is incorrect but I’ve checked my documentation and asked two people at Moneyfarm to confirm it. The new provider has also tried requesting the transfer with my account number and old policy number and those requests were also rejected. Both me and the new provider has spoken to MoneyFarm and are unable to resolve this issue. I would really like to get through to the person in charge of accepting SIPP requests on the Origo system at Moneyfarm to find out the reason for these rejections.
Update in May 2026: my new provider has sent many requests for transfer to MoneyFarm and they are still being rejected. Agents have confirmed to my new provider that many others are having issues. MoneyFarm's reply to my initial review fails to make this clear.
16 April 2026
Unprompted review
Reply from Moneyfarm
Hi Tom,
Thank you for your review, and I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re sorry to hear about the difficulties you’ve experienced when trying to transfer out your pension, and we understand how frustrating this process has been for you.
We can see that you’ve been in contact with our customer service team regarding this, and that they’ve advised on the details needed to complete your transfer request. Following our recent platform changes, the correct provider name to use when requesting a transfer is MFM Pension, as we are no longer operating under Embark. If a different provider name is used, this can unfortunately lead to transfer requests being rejected.
We appreciate that this may not have been clear initially and are sorry for any confusion caused. If you or your new provider resubmit the request using the correct details, this should help move things forward.
If you need any further assistance or would like us to liaise with your new provider, please don’t hesitate to contact our Customer Service Team on 0800 433 4574, or email support@moneyfarm.com.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Open isa 3.80% after 5 days .22p in isa…
Open isa 3.80% after 5 days .22p in isa acct no chat on line call get told wait it will come right no call back this is the worst isa bank will now transfer out to shawbrook little less but no lies wonder how long it will take to get my money back from these ?
15 April 2026
Unprompted review
Reply from Moneyfarm
Hi Ray,
Thank you for your review, and I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re sorry to hear about your experience with your Cash ISA and understand your concerns regarding the interest applied so far, as well as the lack of follow-up after your call. We appreciate how frustrating this must be.
We can confirm that we’ve received your recent complaint and it is currently being reviewed. We’ll ensure you receive a full response as soon as possible.
In the meantime, just to clarify, interest on Moneyfarm Cash ISAs is calculated daily and applied periodically, so it may not always appear immediately in your account balance in the way you expect. That said, we recognise that this may not have been clearly explained to you.
We’re also sorry to hear that you’re considering transferring out. ISA transfers can take up to 15 working days depending on the receiving provider, but we aim to process them as efficiently as possible and keep you updated throughout.
If you’d like to discuss your account further or need an update in the meantime, please contact our Customer Service Team on 0800 433 4574, or email support@moneyfarm.com, and we’ll be happy to help.
Thank you again for your feedback and your patience.
Kind regards,
Moneyfarm Team
Watch your money grow.
1 February 2026
All good until you want some of your…
All good until you want some of your money out then you need to jump through hoops and some more. I understand that there are certain rules to follow but why should they want to see all my current account transactions for a month. Found this extremely concerning. Try and get straightforward answer from them but that's as rare as rocking horse poo.
14 April 2026
Unprompted review
Reply from Moneyfarm
Hi Stuart,
Thank you for your review, and I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re sorry to hear about your experience when trying to withdraw your funds, and we understand how frustrating and concerning this process has felt. We appreciate your comments regarding the level of information requested and the difficulty in getting clear answers.
As part of our regulatory and security obligations, we may need to request additional documentation such as bank statements to verify customers bank accounts. That said, we recognise that this can feel intrusive, and it’s important that we explain these requirements clearly and handle your concerns with the transparency you expect.
We can confirm that we have received your complaint which is currently being reviewed, and we’re actively working to resolve this for you. We’ll ensure you receive a full response as soon as possible.
If you would like to discuss this further in the meantime, please feel free to contact our Customer Service Team on 0800 433 4574, or via email at support@moneyfarm.com.
Thank you for your patience while we work to resolve this.
Kind regards,
Moneyfarm Team
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