Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
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Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I requested for my portfolio to be…
I requested for my portfolio to be closed and was told that I would have to request to disinvest first, which I did. The email confirmed that this would take 1 to 2 days and the funds would be available no more than 5 working days from the request. This was over 8 days ago and my portfolio has still not been sold. Absolutely terrible service from Moneyfarm
9 April 2026
Unprompted review
Reply from Moneyfarm
Hi there,
Thank you for taking the time to share your review.
We’re sorry to hear about your experience and that the disinvestment process has not met your expectations. We understand how frustrating delays can be, especially when you are expecting clearer timelines.
To clarify, once a disinvestment request is submitted, it typically takes between 2 to 5 working days to complete, depending on when the request is placed and whether it falls within or outside the standard processing cut-off times and the investments held in your portfolio.
That said, we appreciate that you expected your request to be completed within the timeframe outlined and are sorry for any confusion or inconvenience caused.
If you would like us to review your specific case in more detail, please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they will be happy to help.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
You should invest for the longterm
Kept me up to date with developments in the market. I have invested for the last 15 years and made a tidy profit.
17 April 2026
Reply from Moneyfarm
Hi Veronica,
Thank you for your feedback.
We’re pleased to hear that you’ve been investing for the long term and have seen positive results, and that you’ve found our updates on market developments helpful!
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
No complaints!
Very well made app, great customer support and investment advisors. The news and blog sections are a nice touch as well when you want to get more information.
26 January 2026
Reply from Moneyfarm
Hi Fotis,
Thank you for your kind feedback.
We’re pleased to hear you’re enjoying the app, the support from our customer service and investment advisors, and that you find the news and blog sections useful.
We really appreciate you taking the time to share your experience.
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
Problems setting up a cash ISA
Problems setting up a cash ISA via the Etoro website, Moneyfarm were slow to respond to my questions in relation to funding the ISA and this is still not resolved.
12 March 2026
Reply from Moneyfarm
Hi Paul,
Thank you for your review, and I’m sorry to hear about the difficulties you’ve experienced setting up and funding your Cash ISA, and for the delay in getting the support you needed.
We can see that you’ve been in contact with our Customer Service Team regarding this, and they are actively working with you to help resolve the issues you’ve raised. We appreciate your patience while this is being looked into.
We’re sorry that our responses have not been as timely as they should have been, and we understand how frustrating that can be when you’re trying to get things set up.
If you need anything further in the meantime, please don’t hesitate to continue working with our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and they’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Unable to transfer out my pension
I am wanting to transfer out my pension to a new provider, but Moneyfarm keep rejecting the transfer. The latest reason is that my policy number is incorrect but I’ve checked my documentation and asked two people at Moneyfarm to confirm it. The new provider has also tried requesting the transfer with my account number and old policy number and those requests were also rejected. Both me and the new provider has spoken to MoneyFarm and are unable to resolve this issue. I would really like to get through to the person in charge of accepting SIPP requests on the Origo system at Moneyfarm to find out the reason for these rejections.
Update in May 2026: my new provider has sent many requests for transfer to MoneyFarm and they are still being rejected. Agents have confirmed to my new provider that many others are having issues. MoneyFarm's reply to my initial review fails to make this clear.
16 April 2026
Unprompted review
Reply from Moneyfarm
Hi Tom,
Thank you for your review, and I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re sorry to hear about the difficulties you’ve experienced when trying to transfer out your pension, and we understand how frustrating this process has been for you.
We can see that you’ve been in contact with our customer service team regarding this, and that they’ve advised on the details needed to complete your transfer request. Following our recent platform changes, the correct provider name to use when requesting a transfer is MFM Pension, as we are no longer operating under Embark. If a different provider name is used, this can unfortunately lead to transfer requests being rejected.
We appreciate that this may not have been clear initially and are sorry for any confusion caused. If you or your new provider resubmit the request using the correct details, this should help move things forward.
If you need any further assistance or would like us to liaise with your new provider, please don’t hesitate to contact our Customer Service Team on 0800 433 4574, or email support@moneyfarm.com.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Open isa 3.80% after 5 days .22p in isa…
Open isa 3.80% after 5 days .22p in isa acct no chat on line call get told wait it will come right no call back this is the worst isa bank will now transfer out to shawbrook little less but no lies wonder how long it will take to get my money back from these ?
15 April 2026
Unprompted review
Reply from Moneyfarm
Hi Ray,
Thank you for your review, and I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re sorry to hear about your experience with your Cash ISA and understand your concerns regarding the interest applied so far, as well as the lack of follow-up after your call. We appreciate how frustrating this must be.
We can confirm that we’ve received your recent complaint and it is currently being reviewed. We’ll ensure you receive a full response as soon as possible.
In the meantime, just to clarify, interest on Moneyfarm Cash ISAs is calculated daily and applied periodically, so it may not always appear immediately in your account balance in the way you expect. That said, we recognise that this may not have been clearly explained to you.
We’re also sorry to hear that you’re considering transferring out. ISA transfers can take up to 15 working days depending on the receiving provider, but we aim to process them as efficiently as possible and keep you updated throughout.
If you’d like to discuss your account further or need an update in the meantime, please contact our Customer Service Team on 0800 433 4574, or email support@moneyfarm.com, and we’ll be happy to help.
Thank you again for your feedback and your patience.
Kind regards,
Moneyfarm Team
Watch your money grow.
1 February 2026
All good until you want some of your…
All good until you want some of your money out then you need to jump through hoops and some more. I understand that there are certain rules to follow but why should they want to see all my current account transactions for a month. Found this extremely concerning. Try and get straightforward answer from them but that's as rare as rocking horse poo.
14 April 2026
Unprompted review
Reply from Moneyfarm
Hi Stuart,
Thank you for your review, and I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re sorry to hear about your experience when trying to withdraw your funds, and we understand how frustrating and concerning this process has felt. We appreciate your comments regarding the level of information requested and the difficulty in getting clear answers.
As part of our regulatory and security obligations, we may need to request additional documentation such as bank statements to verify customers bank accounts. That said, we recognise that this can feel intrusive, and it’s important that we explain these requirements clearly and handle your concerns with the transparency you expect.
We can confirm that we have received your complaint which is currently being reviewed, and we’re actively working to resolve this for you. We’ll ensure you receive a full response as soon as possible.
If you would like to discuss this further in the meantime, please feel free to contact our Customer Service Team on 0800 433 4574, or via email at support@moneyfarm.com.
Thank you for your patience while we work to resolve this.
Kind regards,
Moneyfarm Team
I opened a cash isa and it’s been the…
I opened a cash isa and it’s been the worst cash isa I’ve ever opened. You don’t get the advertised daily rate and they try fobbing you off with variables in the market. You can’t add money without uploading a statement from the bank you wish the money to come from. All in all a terrible experience. Please avoid
13 April 2026
Unprompted review
Reply from Moneyfarm
Hi Phil,
Thank you for your review, I’m sorry it’s taken longer than it should have for us to respond to you here.
We’re very sorry to hear about your experience and that your Cash ISA has not met your expectations. We understand your concerns around the interest rate and funding process, and we appreciate how frustrating this must feel.
Just to clarify, our rates move in line with the Bank of England base rate, but we recognise that this may not have been communicated as clearly as it should have been. In addition, the requirement to upload a bank statement is part of our security and regulatory checks, designed to protect our customers, though we understand it can feel like an inconvenience.
We’d really like the opportunity to review your account and address your concerns properly. Please do get in touch with our Customer Service team on 0800 433 4574, or email us at support@moneyfarm.com, and we’ll be happy to look into this for you.
Thank you again for your feedback.
Kind regards,
Moneyfarm Team
Watch the Cash ISA Ts&Cs closely (I…
Watch the Cash ISA Ts&Cs closely (I think about 50 pages of these)
Variable easy-access ISA opened at 4.84%. No email notification is sent when rate changes so I transferred out when noticed rate had dropped 0.53%. Then saw bonus rate of 0.71% changed to 0.00%. I emailed to query this. Unfortunately reply advising that £500 must be kept on account for 12 month to maintain bonus was not received before transfer completed. As account remained open, asked if I could re-deposit to restore bonus but told this was not possible.
Also, they do not issue any account closure statement
12 April 2026
Unprompted review
Easy navigation of website/ platform.
9 April 2026
Reply from Moneyfarm
Hi Zia,
Thanks for taking the time to leave a review.
We’re glad to hear you find the website and platform easy to navigate.
We really appreciate your feedback and will continue working to keep the experience simple and intuitive for all users.
Should you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we'll be happy to help you.
Kind regards,
Moneyfarm Team
Service & app
9 April 2026
Reply from Moneyfarm
Hi Joanne,
Thank you for your feedback, and I’m really sorry to hear that you’ve found our response times slow and your issues taking longer than expected to resolve. We understand how frustrating this can be and appreciate you bringing it to our attention.
This isn’t the level of service we aim to provide, and we’d like the opportunity to look into your experience in more detail and help get things resolved as quickly as possible.
Please feel free to reach out to our Customer Service Team on 0800 433 4574, or via email at support@moneyfarm.com, they’ll be happy to assist you and investigate this further.
Thank you for your patience, we’re committed to improving your experience with us.
Kind regards,
Moneyfarm Team
I actually don't question the…
I actually don't question the performance of my portfolios. I check them now and again but put my trust in Money farm to act in a responsible way. I am happy with their service and will continue to invest with them.
7 April 2026
Reply from Moneyfarm
Hi Mrs Broadbent,
Thank you for your feedback.
We’re really pleased to hear that you’ve had a positive experience and that you’ve felt kept informed throughout. Clear communication is something we work hard to maintain, so it’s great to know this has reflected within your experience.
We appreciate you taking the time to leave a review.
Should you require any assistance please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Kind regards,
Moneyfarm Team
I have a Stock & Share ISA with Moneyfarm.
I have had a Stock & Share ISA with Moneyfarm since 2016. I have found them very straight forward and clear whenever I have had dealings them.
My ISA's performance, based on my measured "appetite for risk", has been good.
My main critique is that seeing how to give them money is obvious and easy. Seeing how to get it out less so.
Overall very satisfied.
6 April 2026
Reply from Moneyfarm
Hi Perry,
Thank you for taking the time to share your experience.
We’re pleased to hear that you’ve had a Stock & Share ISA with us since 2016 and that you’ve found our service straightforward and clear whenever you’ve needed support.
We’re also glad your portfolio performance has aligned well with your "risk appetite". We really appreciate your thoughtful feedback regarding the ease of adding funds compared to withdrawing them, this is valuable insight and will be shared with the wider team.
We really appreciate your continued trust and are delighted to know you remain very satisfied overall.
If you ever need any assistance, please feel free to reach out to our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com.
Kind regards,
Moneyfarm Team
ISA scam (eToro and MoneyFarm)
What a scam this company is operating. I will be taking these scammers to the Financial Ombudsman.
Here's whats happened;
I've signed up for the ISA they are running in conjunction with etoro. I specifically signed up through the web page offering the etoro/moneyfarm ISA.
I completed the sign up process, providing the usual details you give when opening a bank account (national insurance number, full name, address, financial info, employer etc)
I was accepted and the etoro account opened. Emails confirm my account is fully open and I can log in and log out using my email address and password.
I was then immediately sent to a page compelling me to deposit at least £50. I therefore had to deposit £50 before I'd even got to view my account information and check everything was in order.
The £50 transferred from my Halifax account to my new etoro account.
I noticed that this etoro account is NOT an ISA. It's some stocks and shares trading wallet that I have no interest in.
I looked into my account details and note that they had NOT opened the ISA for me despite, as mentioned earlier, I opened the account specifically from their ISA webpage.
I found the section of the website to open an ISA provided by MoneyBox and therefore proceeded to click to open the ISA. I accepted the terms and conditions etc and the final part of the ISA account opening is where they go through verification. This is the message I've had on my screen for over 3 hours
"We are verifying your details
Thanks for joining us. Your account will be ready to use as soon as we've verified your identity.
We're verifying your information, which typically takes less than 5 minutes."
I have a spotless credit record. Etoro have already verified my ID and account and confirmed its all verified, so why on earth are you putting my application through another verification which simply doesn't progress and gets stuck on this verification screen?
The website states if you have any difficulties you can call MoneyFarm. I've done this and typically nobody answers and its asks me to leave a message. Nobody has got back to me. Complete scam, they have no interest in handling complaints.
As a final message to whichever customer service bot that answers this complaint - don't bother with your mealy mouthed PR friendly replies that you post on trustpilot reviews. I require you to confirm your complaints email address. This will not go away, I will be taking this to the Ombudsman Service. You are operating a scam.
5 April 2026
Unprompted review
Really straight forward investing
Really straight forward investing. I can't fault them really.
11 March 2026
Reply from Moneyfarm
Hi Neil,
Thank you for your feedback.
We’re really pleased to hear that you’ve found investing with us straightforward and that you’ve had a positive experience overall. It means a lot to know our platform is working well for you.
We appreciate you taking the time to leave a review.
Should you require any assistance please contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Kind regards,
Moneyfarm Team
Genuine Help from Advisor.
Very pleasant and helpful advisor-nothing too much trouble for her -even working overtime to help.
Very honest regarding her areas of expertise or otherwise. Sense of humour too.
30 March 2026
Reply from Moneyfarm
Hi Lynda,
Thank you for your kind feedback.
We’re really pleased to hear about your positive experience with our advisor.
It’s great to know they were helpful, honest about their expertise, and went the extra mile to support you.
We’ll be sure to pass your comments on to the team.
Should you require any assistance please feel free to contact our Customer Service Team on 0800 433 4574, or via support@moneyfarm.com, and we’d be happy to assist you.
Kind regards,
Moneyfarm Team
A great company to invest with
A great company to invest with. Customer service is first class and always at hand to answer questions regarding portfolio changes and investments.
Will continue to invest with yearly ISA allowance. Far better than with a bank or building society.
29 March 2026
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