Mondial Relay Reviews 

very good services

Great service

Never had a problem with any shipments.

Good communication, fast delivery, no issues with lockers. Shipping fees are tolerable.

So far so good !

I shipped an international parcel weighing 15 kg and worth approximately €700, from Portugal to the Netherlands, via InPost/Mondial Relay. The tracking worked normally until the parcel entered the Netherlands. The last update stated it was “on its way to the final destination”. After that, it disappeared without any explanation.
It is simply incomprehensible how a parcel of this size and weight can vanish within a logistics network without the company being able to indicate its last physical location, where the process failed, or even a probable cause. This is not an envelope or a small package...it is a large, heavy shipment that cannot just “go missing”.
For more than a month, I contacted customer service repeatedly. I received only generic responses, with no concrete information, no transparency, and no sense of responsibility.
To make matters worse, today I discovered that the “investigation” has been closed and the proposed compensation is €25. They lost a large, valuable parcel, provided no explanation, and then offered a compensation amount that is almost insulting.
What is even more concerning is that, while researching online, I found multiple complaints from other customers with almost identical situations. Parcels disappearing without explanation and investigations that clarify nothing. This clearly indicates a pattern that should worry any consumer.
My trust in InPost/Mondial Relay is completely gone.
I will not use this service again and cannot recommend it to anyone.

This is my third or 4th package that has supposedly gone missing or they’ve given it out to another person that is not the recipient of the parcel on Vinted .Very slow on delivery when I do manage to get items too

Very slow! It's affecting my business!
They should improve their services. Imagine sending a package from Antwerpen to Brussels took over a week? and until now still no update! Are you kidding me? DPD courier takes maximum 3 days within Belgium.

I sent 4 parcels from Lille to Berlin. Three arrived correctly without any issue because they were shipped through a normal pickup point inside a butcher shop with labels already attached.
The fourth parcel completely disappeared. This was the only parcel sent through one of their locker machines where parcels can apparently be deposited without labels because "the courier will attach the label later".
Never use their locker system for shipping parcels.
My missing parcel was a large 13.5 kg box measuring about 60 x 40 x 30 cm and containing expensive personal clothes.
Instead of my parcel, I received a tiny package in my mailbox containing somebody else's underwear with an old Vinted label still attached.
What makes this situation absurd is that the shipping information clearly indicated a weight of 13.5 kg. Apparently nobody in their logistics chain noticed that a tiny underwear package obviously does not weigh 13.5 kg.
So either:
- their employees are completely incompetent and attach labels without checking anything,
- or there is a serious internal theft problem where parcels are swapped and later declared "lost".
After weeks of messages, photos, explanations and evidence, the company simply declared the parcel lost and offered a standard reimbursement according to their terms and conditions.
At this point I would strongly advise people not to send expensive clothes, valuable items or personal belongings through this company, especially through their locker system.
Something is seriously wrong with the way parcels are handled there.

J ai envoye 4 colis de Lille vers Berlin. Trois sont arrives correctement sans aucun probleme parce qu ils ont ete envoyes via un point relais classique dans une boucherie avec les etiquettes deja collees.
Le quatrieme colis a totalement disparu. C etait le seul colis depose dans une consigne automatique ou il est apparemment possible de deposer un colis sans etiquette parce que "le chauffeur collera l etiquette plus tard".
N utilisez jamais leurs consignes automatiques (lockers) pour envoyer des colis.
Mon colis disparu etait un grand carton de 13 5 kg mesurant environ 60 x 40 x 30 cm contenant des vetements personnels et des articles de valeur.
A la place de mon colis j ai recu un minuscule paquet dans ma boite aux lettres contenant les sous vetements d une autre personne avec une ancienne etiquette Vinted encore collee dessus.
Le plus absurde dans cette histoire est que les informations d expedition indiquaient clairement un poids de 13 5 kg. Apparemment personne dans leur chaine logistique n a remarque qu un petit paquet contenant des sous vetements ne peut evidemment pas peser 13 5 kg.
Donc soit :
- leurs employes sont totalement incompetents et collent des etiquettes sans rien verifier,
- soit il existe un grave probleme de vols internes avec des colis remplaces puis declares "perdus".
Apres des semaines de messages de photos d explications et de preuves la societe a simplement declare le colis perdu et propose un remboursement standard selon leurs conditions generales.
A ce stade je conseille fortement de ne jamais envoyer de vetements chers d objets de valeur ou d effets personnels avec cette entreprise surtout via leurs consignes automatiques.
Il y a clairement un grave probleme dans leur facon de gerer les colis.

Mondial relay impose un changement de point de retrait sans possibilité de choisir et le nouveau point de retrait est à 33km de celui proposé !
C’est inadmissible.

I do not recommend using Mondial Relay.

My experience with this courier has been consistently negative. Parcels are repeatedly redirected to different pickup points without proper prior notice or any real choice given to the customer. In my case, this has already happened several times this year.

The main problem is not only the redirection itself, but the way the issue is handled. Instead of offering a practical solution, the company simply informs the customer after the fact. Customer service does not provide effective help, and the same situation continues to repeat.

This creates unnecessary stress, wasted time, and financial loss for the customer. A delivery service should be reliable, transparent, and able to resolve problems when they occur. Based on my repeated experience, Mondial Relay fails to meet that standard.

For these reasons, I would strongly advise other buyers and sellers to avoid Mondial Relay where possible and choose a more reliable courier.

Impeccable

Every time I ask for a point relais, it is not respected. My parcel gets delivered to another one with very inconvenient or impossible opening hours. Just annoying experience since months now.

Super merci

Package has been stuck on the same spot for 2 weeks. The ai chat bot is useless and after i finally get in contact with someone from mondial relay they say it will take them up to 21 days to resolve the issue. This is the last time I will be using mondial relay.

Absolutely ridiculous service from Mondial Relay.

I selected the Lidl Beggen locker because it is near my home. Without my consent, I was informed that my parcel will ultimately be delivered to a pickup point around 12 km away, even though several other relay points are available much closer!

What is the point of offering “convenient” relay delivery if customers are forced to travel 12km to collect a parcel?

This is not a small inconvenience. it is simply bad logistics and terrible customer service!

I will seriously avoid using Mondial Relay in the future.

Mondial Relay change le point de retrait sans demander. Me voila obligé de faire 25 minutes de route pour un paquet qui devait être livré à 200m...

Instead of delivering package to my home in Amsterdam (the shipping address), they sent it directly to a locker storage pickup location in another city (Weesp). This location is 90 minutes away by public transport to get to.

Sent me the delivered message to a store 2 hours after it already closed and somehow mustve delivered it to a closed building