Mondial Relay Reviews 

*In France : I ordered a package on-line on April 18th, selecting a pick-up location (lockers, no other option available) near me. On April 25th, I received a message saying that my selected pick-up location was unavailable. Using the link provided, I dutifully selected another AVAILABLE location near me. On April 28th, I received a message saying that my package was available for pick-up at a location I did not even know existed, a 45-minute round trip walk from the pick-up location I had selected on April 25th. This was a completely unreasonable distance (I do not have a vehicle). On April 29th, I called Mondial Relay to ask that my request be honoured and the package delivered (as promised) to the location selected. The lady assured me that she would place a request for my package to be transferred to the correct location. On April 30th, having received no indication that my requests had been acted upon, I called Mondial Relay a second time. The man who responded assured me that the request was in progress and that in 3 or 4 days, my package would be at the pick-up location requested. On May 6th, still having received no word, I see that even though the tracking information states that my request was noted on April 29th, the package was returned to sender on May 5th. I can only conclude that the elaborate "select the location nearest you" service is a complete joke and that the service agents answering the phones have only empty promises to offer. This is the worst delivery service I have ever experienced. I cannot recommend this company at all, to anyone.

Absolutely horrendous. It's over a week that my package is stuck in a distribution centre since the 29th, and it's impossible to get any information because they made it impossible to reach any form of customer support representatives! You can "fill out a form" which when you go to do they want you to actually sign up as a business to be able to send in your question! What absolute nonsense is this?! What's happening with my parcel?!

TrustPilot should enable the option of giving 0 stars… 1 star is too much for a company that doesn’t give a damn about the customers and the packages they should be timely delivering. I have a few packages at the moment that are lost, stuck in their processing centers, or which status is “out for delivery” for days. I have reached out to them, and what do they do ??? They put a note in the tracking information that says “processing package information request”. THIS IS A JOKE !!! They are not doing anything !!!! What do we have to do to get our packages delivered !?!?!!

Always fast with good communication if necessary

The company is just a disaster! Used twice, first - they just lost my parcel (I just got someone else's parcel with a cheap flower pot while my order was worth 300+ euros), and another order I made for replacement of this disaster, they just sent it to some point, which I need to take a subway to get it or just simply walk for 30 min just to get there. Don't recommend at all!

Made an order to one destination, they quietly changed it to another. It's 2.5 km away so will be half an hour biking through the rain. Thanks

I've had a horrible experience with this company. I received a parcel from Spain at a pickup point (in another town than my hometown) in The Netherlands. The automated email that we received on Tuesday 12/04 of delivery completely stated the wrong dates (held until 08/02) for collection. On Saturday I received a reminder for the pick up that told me that the parcel would be held until Sunday (17/04) at this PickUp point. However this PickUp point was closed on Saturday and Sunday and had very limited opening hours. This parcel was held only three (accessible days) at this PickUp point. I've tried contacing Mondial Relay and the PickUp point, but the response time is super slow and they do not offer any help. The people at the PickUp point where above this extremely rude. The idiocracy of shipping something from Spain to the Netherlands and offering a window to collect of three days is absurd. Especially given Mondial Relays "mission to offer a more sustainable shipping option". I've sent multiple emails to address all the mistakes on the (nl version of the) website and the email, but without any response to these facts. It's a complete mess and I cannot believe that this company is doing nothing to address their mistakes.

My package (15556322) was lost. The customer service is terrible. I sent the package on Dec 4, 2025, and for weeks there's no answer. I chased them and on Jan 7 2026 they told me by email notification that the package was lost. However, there's no way I can get a refund or compensation from their website. I also couldn't get a phone call. This whole thing just got left unresolved. Today I received their marketing email and remembered how bad this company is, and decided to leave a review. Honestly the worst experience I had with a carrier company my whole life.

Package contains a Chanel makeup bag, with a harddrive full of photos I took from the past 10 years. And some physical copies of the photos. I lost money and a lot of valuable memories.

Fast and reliable delivery via Mondial Relay. Convenient pickup point, package in perfect condition, and accurate tracking. Efficient service—I highly recommend!

Fast and simple

Worst service ever, my package is lost for 8 days and I have no idea where it is, I guess Mondial Relay also not...

I sent very tiny parcel (flat like document) to Paris with Mondial relays locker. They sent to wrong address’s locker, (one and half hour away from the correct address) .
I contacted the customer service again and again, they don’t solve the problem and keep saying lockers are full.
There are so many others lockers near where I send, and my parcel is very small so I used the very tiny container only .
I request them to re route the parcel to the correct address because the receiver cannot go and collect the parcel this far. But they refused. They carelessly drop in random address wherever they want and don’t follow the rules of where they have to deliver .
It’s been 6 days and I don’t receive the parcel returned yet and I also lost the delivery fee. How can I trust them again to send . So lack of responsibility.

Unclear delivery information. More than a week now on local delivery after 2 tries to deliver to delivery point while this point was not open these times. After that no more information. No reaction of customer service.

Une riche idée de Mondial Relay :Plus besoin d’imprimer le bon de transport le point relais s’en charge…!

5* R.A.S...

Transparency, clear parcel tracking and fast delivery times. If there’s anyone to look to for a well-organised and well-executed job, it’s them.

As usual - they can NEVER deliver to chosen point. Randomly dumping parcels around town - esp annoying for bigger parcels where I always pick point next to public transport, but hey no one gives a sh*t. I normally choose other providers but sometimes there is no other option I have now 15kg parcel with no public transport nearby that I will need to drag for 26mins. They don’t care about service or customers