Mondial Relay Reviews 

Appalling service. The item was collected from the seller and then disappeared. I was finally reimbursed after 6 weeks and several complaints.

Third time in a row my package was send to a pick-up point 10km away instead of the agreed upon location. Alternative location is also closed for entire weekends, leaving me with no options to pick up my package.

My experience with Mondial Relay has been a bit of a rollercoaster. It's great if you just have to drop a package at their locker and you can scan a code. If your goods are delivered to a locker it always worked well for me too. However, the problem starts if you have no locker around you and they just randomly send your package to a shop that is a 45-minute (!) drive away from the place you live and because you urgently need the goods you go there and then the package is not even there. It's really audacious to send good to random places without prior consent of the receiver. Those issues cost me so much time and money and are the reason I never send anything with Mondial Relay now unless I can use a locker or it can be delivered to a locker.

5 parcels, delivered 20km away although the delivery to the destination was paid. Then only three returned after two months and damaged.

Terrible service, my parcel is delivered to the nearest postal point, which is a very long way from where I live, on Thursday, and has to be picked up by Monday. It is also in a shopping centre, which has limited opening hours. Effectively it does not even give you two business days to go pick it up. Disgraceful profit-seeking cost-cutting at the expense of the customer.

Worst delivery service. Many lost and broken packages. Delivery delays constant with no contact. No updates no customer service help. Overpriced service for bad business practice.

I love the quick delivery

Order received without any problem. Everything is perfect, shirt in excellent condition.

Le meilleur site de transport

Bad experience

I used to like Mondial Relay, as there are many relay points within a few blocks of my home in the center of Lyon. However, the last few times I have received a package from them, they have unilatrally decided it is “best” to deliver the package to a point far from my home. The latest package was delivered 8km from my home — which would take me more than an hour to travel to retrieve — even though there are literally doxens of relay points that are closer to me. This is simply not providing the delivery service that I contracted for.

Tu choisis un point de retrait à 2 minute de chez toi il en choisie un à 10 minute sans ton avis

Redirection vers un autre point relais sans demander l'avis du client, sans possibilité de refuser

les lockers sont performants et de plus en plus répandus

What a terrible service!!! I send a very big package from NL to Poland. At least 60cm x 40cm. And it gets “lost”. As I see this happens quite frequently. Also their customer service number in NL is from a different company so you can’t complain. First and last time to ever use this service. And it took them more than 2 months to “investigate” and come back to me.

the package was delivery in different locker that I have selected in buy moment!! 40 min walk far away from the original locker! that is not acceptable.