Mondial Relay Reviews 

Useless. My parcel is in the locker of LIDL which asks me for a PIN number. I don't have a PIN. I have a code of SIX digits and they ask for THREE! Previously I was given a QR code which never worked either and their web site is hopeless and for some reason I can't access their help since I am blocked.
So, they can keep the parcel and take to cost of sending it back.
Never again

Perfect service & economical

Perfect everything went well

It is easy to find a store with mondial Relay, where I can get my items I ordered. People are friendly.

I had home delivery, the address was correct and I used it before but they decided not to bring it to me at the indicated address but to take it to a pick-up point using the excuse that the address or phone number I mentioned was not correct although I did not receive any call

Service parfait

Speak french; please

expéditions rapides. le pick up, c'est top !

Easy to book. Quite a few Mondial relay places to choose from hassle free & reliable

Not the best but with little organizing it is one of the best , fast and not expensive.. better than chronopost who does not respond!

Good, easy to use

Once again delivered my package in a far point from which I picked up. I love in the city with no car, and the package was left in a small village 20 kms away 🤦‍♂️🤦‍♂️🤦‍♂️

Mondial Relay lost my parcel #69363518 after automatically redirecting it because the original locker was full. Since 30 April 2026, the parcel never reached the new pickup point, and for weeks I received nothing but generic replies and useless delays.
I contacted customer service multiple times and opened a complaint, yet no one gave me a real answer until they eventually confirmed in writing that the parcel was lost. The parcel contained personal belongings worth around €380, and the handling of this case has been completely unacceptable.
Poor communication, endless waiting, no real solution. I would not trust Mondial Relay with anything important.

Un colis redirigé sans poser de question à 35 kilomètres du point relais original. Un service client déplorable.

Horrible
They lost my very very expensive package after theu promised several times they would deliver it the same day I got no money back and when I called I got such rude service each time and told to wait they don’t help whatsoever and they clearly handle packages very poorly avoid it as best as you can

Appalling service. The item was collected from the seller and then disappeared. I was finally reimbursed after 6 weeks and several complaints.

Third time in a row my package was send to a pick-up point 10km away instead of the agreed upon location. Alternative location is also closed for entire weekends, leaving me with no options to pick up my package.