momnt.com Reviews 

921
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and patient when guiding them through the entire application process. Consumers also appreciate the smooth user experience, noting that helpful customer service makes every interaction clear and stress-free. Additionally, many people highlight how easily they can access their accounts and follow their loan status without complications. Some people were dissatisfied with the payment process, noting frustrating issues like delayed check processing, missing payments, or unexpected extra charges. A few reviewers experienced complications regarding loan payoffs and felt that communication regarding billing and account tracking could be significantly improved.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional during phone calls and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are extremely polite,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the simple application process... See more

Service

Clients share profound satisfaction regarding the service, frequently highlighting efficient loan approvals... See more

Payment

Customers consistently note ambiguous experiences with payment, as reviewers highlight both helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bonnie was very pleasant today reviewing my loan terms with me. She has a great phone voice, too. Everything was covered and she did inquire if I had any further questions - which I did not. Tha... See more

Rated 5 out of 5 stars

I was so confused, but Karime talked me through everything! She was so patient and well trained! Made the whole process so easy! The company appears to put time into their employees training! I wou... See more

Rated 5 out of 5 stars

I was called by Jennifer today to discuss my account, she informed me I still had a little over $3000 to use if I needed to and I told her my business had been concluded with my roofing company and th... See more

Rated 5 out of 5 stars

I was pleasantly surprised when or design consultant showed up. She was very professional, she was very thorough and I could completely understand her. When I first booked my appt and got the confir... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

921 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(921)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

It was nice and a gratifying feeling to be serviced by Jay. He is a "people person". He is tactful; possessed a friendly and respectful attitude dealing and talking with customers. He takes time to explain every detail of your questions and concerns. He gives you the feeling that "you", his customer, is his reason to be there and to help the best he could is his very existence in the company. I was lucky to be serviced by Jay and I was completely satisfied with his "above and beyond" service. Good luck, Jay!

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Welcome call

This was my welcome call. The rep's name was Bonnie, she was very Friendly, pleasant and Polite. I am a call center manager and it was a breath of fresh air to have a conversation with Bonnie. She made my day

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

Fatima simply called to make sure my roofing project was completed and if I was satisfied with the outcome. She also wanted to make sure I didn't need any more of my funding to complete anything else on the project. It was nice to be checked on!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Job Bonnie

Had the pleasure of speaking with Bonnie today. She was very helpful and walked me through everything and explained in detail all my questions. She was very pleasant and she made the experience easy to understand. Great Job

17 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…Experiencing the MOMNT!

I had a great experience with Momnt>from the entire process of establishing my account online to the follow up phone call from Company Representative Bonnie, who was incredible. First, it was amazing to speak with a real live person! Her spirit, personality, professionalism and personal care were genuine perfection. She was thorough in making sure that I understood all account policies, procedures, etc. It was indeed a pleasure. I highly recommend Momnt!

3 March 2026
Unprompted review

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