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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, noting their sturdiness and good value. The ordering process is consistently described as easy and straightforward, and the delivery service receives widespread praise for its speed and efficiency, with many items arriving much sooner than expected. However, some customers also noted issues with product accuracy, finding items that did not match descriptions or expectations, such as a wheelchair without an advertised adjustable back or an incorrect item being delivered. A few people experienced problems with delivery, including damaged packages, lack of communication regarding delivery times, or difficulties with returns and customer service responsiveness.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and delivery. While many customers praise the quick... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy and quick... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the ordering process... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the products as excellent, sturdy,... See more

Based on these reviews

Rated 5 out of 5 stars

The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more

Rated 5 out of 5 stars

The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more

Rated 5 out of 5 stars

Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!

Rated 5 out of 5 stars

I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Physiotherapy Equipment Supplier
  4. Wheelchair Store

Written by the company

An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Description and compatible with a…

Description and compatible with a certain item was not described on web site

28 April 2025
Mobility2you logo

Reply from Mobility2you

Hi. Thank you so much for your feedback. I have reviewed your issue and recognise that the compatibility information on this product could have been better. Although this is extremely rare for us and we regularly review product content, we will certainly carry out deeper reviews of the newer batch of products that this item fell into. We are extremely sorry for the inconvenience this has caused you and once again thank you for your feedback and review. We will always strive to evolve and improve.
Andy

Rated 5 out of 5 stars

A reading table to give me joy.

My reading table arrived very quickly. I was doubtful about my ability - in my 80's- to assemble it on my own. To my surprise it only took me half a morning before I was able to show it off to my friends. The red top was a pleasant surprise. thank you.

9 April 2025
Rated 4 out of 5 stars

Look no further

A very price conscious company, looking after the very people with disabilities and whom may have limited savings.

6 April 2025
Rated 5 out of 5 stars

Good well built wheel chair easy to pay…

Good well built wheel chair easy to pay for wheel chair with my debit card and wheel chair was all together i just had to put on the bits where you put your feet on that was very easy to do I am very happy with my wheel chair many thanks mobility2you from andrew

4 March 2025
Rated 1 out of 5 stars
Mobility2you logo

Reply from Mobility2you

Hi. Thank you for your review. There must be some confusion here. You had already called in to request a return before posting this review. We also sent you the return instructions. We would obviously like to resolve your issue but are not sure what the precise issue here is. We will attempt to contact you again also.
Thank you
Andy

Rated 4 out of 5 stars

One handle moves when using the wheeler. And only 2 wheels break…

The only problem we are having is not all wheels lock and one of the handles move when walking with it. Have sent an e-mail but no reply

6 January 2025
Mobility2you logo

Reply from Mobility2you

Thank you for sharing your feedback. We are pleased to have resolved your issue via email, and we appreciate your patience. At Mobility2you, we always strive to improve our products and services based on customer input. Your review is important to us, and we’re glad to have had the opportunity to address your concerns. If you have any further questions or need additional assistance, please don’t hesitate to get in touch.
Andy

Rated 5 out of 5 stars

Great easy company to deal with

Great easy company to deal with. When we had a query we were able to call talk to somebody that was knowledgeable and helpful. Thank you.

5 January 2025
Mobility2you logo

Reply from Mobility2you

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team. At Mobility2you, we’re committed to providing knowledgeable and helpful support, and it’s wonderful to know we were able to assist you effectively. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your feedback!

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