The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... See more
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The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trump... See more
Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!
I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Physiotherapy Equipment Supplier
- Wheelchair Store
Written by the company
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Contact info
United Kingdom
- mobility2you.com
4.4
Excellent
278 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
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Product it was not like the picture
Product it was not like the picture, it proved very difficult to authorise a return because the telephone operator was difficult to understand
6 October 2025
Reply from Mobility2you
Thank you for taking the time to share your feedback with us. We sincerely apologise that the product didn't meet your expectations and that you experienced difficulties when arranging your return. We're glad we were able to resolve this for you, and we genuinely appreciate your patience throughout the process.
Your feedback is invaluable as it helps us identify where we can improve our service, including our customer support experience. We're committed to ensuring every customer receives the clear communication and assistance they deserve.
Thank you again for bringing this to our attention, and we hope we'll have the opportunity to provide you with a better experience in the future.
Wrong item delivered
I ordered a set of Talkng Bathroom Scales last week. You have delivered a Walking Stick???
I have tried calling the London number numerous times and it kicks into answerphone every time. I have left a lot of messages and nobody calls back.
Very disappointed so far.
I have now received a refund in full. Thank you
11 September 2025
Unprompted review
Reply from Mobility2you
Hello. Thank you for your feedback. I understand that a colleague has managed to speak with you and a refund has been issued. We have investigated exactly what has occurred here and are sincerely sorry for the inconvenience it has caused you. We are confident that a repeat of this delivery error is extremely unlikely.
Thank you, Andy
A speedy delivery and easy to order
2 September 2025
Wheel chair was too small and had to be…
Wheel chair was too small and had to be returned. A collection fee was paid to Mobility 2you for Fedx to collect but after waiting in all day Fedx failed to collect….countless message left with Mobility2you without reply! Appalling customer service…still have a wheelchair awaiting collection…stay clear of Mobility2 you if you need to return a product and want good customer service. Still awaiting a refund on collection charge! One very disappointed customer that won’t be returning to Mobility2you for any disability aides.
28 July 2025
Reply from Mobility2you
Dear Mr Vooght. Thank you for your feedback. We are very sorry that you were let down by FedEx today. Unfortunately we have very little control over courier firms, even though we attempt to use the best ones. On this extremely rare occasion they have not performed. I did personally speak to you 3 times today. We accept that the service of our courier partner was not acceptable. We will do all we can to get this resolved with urgency and further undue distress. Our track record for returns is extremely good but we do need to review how we manage situations like your better. Once again, thank you for your feedback.
Thank you, Andy.
Excellent service
30 July 2025
all very good
3 July 2025
Fast delivery.
Fast delivery.
Easy to use website and ordering
Price is fair
Unfortunately the item I bought was not the size I expected but still usable.
2 July 2025
Quick service and very helpful staff
1 July 2025
Wheelchair is amazing
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excellent easy to push, glides was word used everywhere, and really comfortable. I purchased for sister who carers look after full time who stated it’s amazing.
28 June 2025
Very easy to order
Very easy to order, quick delivery, pleased with item , easy to fit great help when getting In and out of the bath
2 July 2025
Excellent service I couldn’t believe the speed of the…
I couldn’t believe the speed of the delivery. I ordered in the afternoon and it arrived before lunch time the next day. Excellent service. Many thanks
30 June 2025
I was really impressed with the deli…
I was really impressed with the deli ery service on my item perfect for my needs
27 June 2025
The bed we ordered is amazing
The bed we ordered is amazing. Very comfortable and the price was great. A big shout out to Alps who dealt with our online order. There was a bit of a problem with the delivery, but Alps came up Trumps and organized a quick delivery. All shops need an Alps. So helpful and amazing service
21 May 2025
Unprompted review
Still going on
It's not been delivered parcelforce says it been damaged and it was took back to the depot. Still waiting for an answer from them.
6 May 2025
Reply from Mobility2you
Thank you for your feedback. This is a very unfortunate incident which was entirely out of our control. Your order was received late on Tuesday, we dispatched it on Wednesday morning, via Parcelforce. Unfortunately the parcel has been damaged in transit and we will need to liaise with Parcelforce to investigate further. On Monday we will contact you to discuss whether you wish another parcel to be sent out immediately or whether you wish to be refunded. We are extremely sorry for this matter. I must point out that it is extremely rare and that Parcelforce are one of the better courier and delivery companies. Our parcel fault rate is extremely low and rare and the majority of parcels are delivered next day via our Parcelforce service. Never the less we will raise this grievance with them also.
Andy
A lot went wrong and is unfortunately ongoing .
A lot went very wrong and is ongoing .I still have not received my Chair bought and paid for 4 weeks ago ,although I did receive the very heavy seat section of it without castors ,and without a backrest that were dumped in a large and extremely heavy Carton ,on my drive with no notification to me they had been left ,therefore found by accident—and now I am expecting the backrest and castors to arrive someday, although again no notification when ,from”Mobility 2 You “,and I am dreading it to arrive ,unannounced, and requiring the backrest and castors ,to be assembled like a DIY unit.
8 May 2025
Unprompted review
Reply from Mobility2you
Thank you for your feedback. We are extremely sorry that our service has caused you the inconvenience it has. We held the automatic dispatch of this item while you evaluated our delivery and fit options. This did take a very long time. As with all orders of this large product type, we did offer an installation service, which was declined. We also offered to cancel the transaction if the delivery method on offer was not suitable. We are now in communication with your daughter to investigate what happened with the delivery. Two cartons were delivered and signed for and it now transpires that you only have 1 carton. Regardless, we are completely committed to resolving this matter for you and will absolutely ensure that we minimise any further inconvenience and disruption. We will liaise directly with your daughter in the coming days and conclude this matter to her satisfaction.
Martin
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