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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including the albums and printed photos, often describing them as beautiful, sturdy, and high-quality keepsakes. Many appreciate the innovative concept of the journal for easily preserving memories and documenting special moments. The customer service is frequently highlighted as outstanding, with reviewers noting the staff's helpfulness, prompt responses, and friendly approach in resolving issues and answering questions. Some people also felt that the product is a brilliant idea and an easy way to store magic moments. However, a few other people also felt that they had issues with certain account functionalities or getting a reply from the customer service team.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers praising the high quality of the journals... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

User experience

People report positive experiences with user experience. Customers find the app brilliant and easy to use for... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic customer service, Murad went above and beyond to help sort an issue which wasn’t their fault regarding delivery. Very impressed with the prompt response to emails and just how much effort... See more

Rated 5 out of 5 stars

Honestly what an amazing concept - Its actually been difficult to find a great quality, sturdy album where you can slot in photos (vs a printed album like a magazine) - and Mosaic is just that with th... See more

Rated 5 out of 5 stars

What a great idea! The app is brilliant and allows you to upload photos to it really easily. I spoke with Sharon in customer services - via email and the app - and she was really helpful in helpi... See more

Rated 5 out of 5 stars

mosaic is my favourite purchase of the year. physical media is really important to me and having a snippet for everyday is so special. the quality is incredible and everything runs smoothly and on tim... See more


Company details

  1. Photo Printing Service

Written by the company

Your life story in pictures. Mosaic is the ‘picture a day' photo journal that encourages you to reflect on what really matters to you & sends you real life photo prints to your home every month. Record your daily highlight on the Mosaic App & receive photos and an album to enjoy forever.


Contact info

4.8

Excellent

TrustScore 5 out of 5

70 reviews

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Rated 5 out of 5 stars

Really Love Mosiac Journal

Really love getting my photos every month. Such a professional and thoughtful company and a bargain. I had a problem (my own making!) recently and they sorted it out so promptly and considerately for me. Highly recommend signing up. It's so lovely looking back at memories rather than them staying forgotten on your phone!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I love my journal!

I was gifted a Mosaic journal by a friend. It arrived on the day I brought home my new puppy so that I could document his first year. Firstly, what an incredible gift to be able to pop a photo of my pup into the app calendar every day and have printed photos sent to me every month for a year. A few days in, I had a question about changing the start date, and Sharon at Mosaic was so kind and helpful and sorted it super quickly. I love this company and concept and will definitely be getting more journals for myself and gifting them to friends. Much love xxx

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant product and excellent customer service too

What a great idea! The app is brilliant and allows you to upload photos to it really easily.
I spoke with Sharon in customer services - via email and the app - and she was really helpful in helping me set it all up.
The album arrived today and it is super high quality.
I will definitely be recommending.
What a great idea - looking forward to receiving my first month.
Keep up the good work Mosaic 😀

23 March 2026
Unprompted review
Rated 5 out of 5 stars

So helpful

So helpful, came back to me immediately in response to a very particular request and they were so helpful. Have been recommending them to all my friends. Speedy printing and good quality too!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just finished my first journal…

I’ve just finished my first journal documenting my baby’s first year and I could not be happier with the whole experience. Customer service has been 10/10 the whole way through and I am delighted with the way our album has turned out. So special and the perfect baby shower gift.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

The quality of the journal is amazing

The quality of the journal is amazing, such a nice coffee table book that is a great talking point. I love that photos can be rolled over to the next month as I’m not always proactive sticking to deadlines. Customer support is excellent t

6 December 2025
Unprompted review
Rated 4 out of 5 stars

Wonderful concept and gift

Wonderful concept, lovely album and printed photos, and great customer support. Sharon was especially helpful. The UX in the app could do with some improvement, but I know it’s being actively worked on. Makes for a lovely gift!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Lovely product and a really meaningful keepsake. When I had a small issue on delivery, Mosaic’s customer service was outstanding — quick, friendly and resolved immediately with no hassle.

It’s clear they genuinely care about their customers and the quality of what they send out. I’d absolutely recommend them.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

mosaic is my favourite purchase of the…

mosaic is my favourite purchase of the year. physical media is really important to me and having a snippet for everyday is so special. the quality is incredible and everything runs smoothly and on time. murad couldn’t be more helpful when you’ve a query. i’ve preordered my album for 2026, if you’re thinking about setting this up you absolutely should. thank you to murad & mosaic 💛

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic quality journal

Fantastic quality journal, and amazing customer service. I'm so looking forward to filling my journal with memories over the next year. Highly recommended.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

One of the best gifts that I have purchased for myself

Honestly, I bought the Mosaic Journal as a system that gently trains my brain to think about my day a lot more ! Receiving the photos at the end of the month acts a reward system too! Living with ADHD, I’m very present in the moment, however I also struggle with “out of sight, out of mind,” which means I often forget my days, the past (good and bad) and I can move on too quickly.

This has been such a meaningful gift to myself. It gives me something tangible that encourages reflection especially on days when I feel stuck or paralysed. This journal truly supports the way my brain works. The visual format and monthly photo rewards gently bring me back to all I’ve achieved, the people I’ve connected with, and how much I’ve grown. It’s also a compassionate reminder of my life, my effort, and my worth.

What I love most is that even when I’m stuck, it encourages me to do something, no matter how small or big, that feels worthy of capturing. That gentle nudge keeps me on my toes in the best way.

When the photos arrive and I slot them into the album, it instantly triggers reflection. I honestly didn’t realise how much I get up to or how productive and social I actually am. For a fast-moving ADHD mind, this visual way of journaling just works.

The quality is beautiful too. I started with a month, but I’ll definitely be upgrading to the full year on my next payday

Thank you, Mosaic Journal 💛

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Such an easy way to store magic…

Such an easy way to store magic moments. The journal/album is beautiful and the photos are so easy to upload. App simple and straightforward, but if you do have any queries then Murad is so quick to respond and help out. Would highly recommend

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Great product and support

I am very happy with the journal and the company. I had problems with the journal being stuck in customs and the support from Mosaic was very quick to answer and helped immediately. The journal was sent on its way and I love it very much. Thanks to the team for being so professional.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent gift at the start of the year…

Excellent gift at the start of the year with super fast delivery, so handy for us last min shoppers! Definitely recommend as a great way to capture memories and enjoy them in this digital era. Helps to really remind you of so many moments.

18 December 2025
Unprompted review

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