Misguided Reviews 140

Great quality bikinis true to size!
Price is excellent always affordable never had any complaints.
Items just as described online will definitely shop here again and again for all my summer holiday clothing essentials!

I input a typing error with my email address so didn’t receive an order number... I chatted to a lady called LORI and she was very helpful. She sorted my problem out and was very quick and efficient. A credit to the company as not many companies help so fast. Thanks LORI!

Never ever have I had a problem with this company. Admittedly their clothes can come up a tad small from time to time but service and speed is quality. I made a major mistake of ordering from pretty little thing and I can’t begin to explain my frustration. Back to misguided for me. Sorry I cheated on you with a bad Apple. You rock

Not sure why so low on ratings. Products packaged well and arrived in good time. Material was good on products, sizes did vary but o think that's always the same with online boutoqques

Ordered quite a bit from Misguided and never had any problems. It's easy enough to return and receive a refund, I've even returned up to £200 before and received every penny back. Once they missed an item that I returned, I spoke to customer service and was refunded for that item straight away. Great customer service all round.

Wrong product sent, review on their website refused as didn't meet with guidelines...

Some of their items are actually good but wish they had more items in stock at times and I recieved my next day deliveries and I honestly hope they resolve the issues other customers are having regarding the site although I may have gotten lucky this time but I hope you guys don't let your customer down!

I placed an order with misguided on the 19th November.
It arrived easily and unfortunately I only liked one item so returned the rest. I took advantage of the free hermes returns service and that's when it all went wrong. Hermes didn't collect on the day they said they would I had to chase them. Buy they did the following day on the 24th november
Then after 10 days nothing had been emailed to say we have your return and a refund will be actioned so I chased the customer service team. They just told me to wait as it could take 14 days.
I waited a few extra days and chased again and got a frustrating response of send us your returns receipt. I said I didn't have one as it was hermes. So they responded the 11th December saying they would action a refund if I confirmed exactly what was returned. Which I did. Still no refund
And when I email again chasing they emailed saying we haven't had your parcel paid 14 days.
Do they even read their own email responses before replying they don't have a clue.
They still have my money and are not returning it even though I sent the items back almost a month ago
Do NOT use thus company you will never get your money back!!!!!!!

Terrible service. Returned clothes because the sizing was dreadful and then I didn’t receive my refund for a month & half because they ‘forgot’ to process it

I brought some shoes and a top from misguided. I’ve always hear good things about them and they were offering 30% of so thought I’d try them. I paid for next day delivery (as I wanted to wear it the following say) and it was tracked by yodel. I waited in for it and never came. I messaged them the next morning to see where my order was. The lady I spoke to was really nice, polite and helpful on the online chat service. She spoke to yodel and sorted out the problem and it arrived a few hours later. I was really happy with everything that I received and was exactly like it looked on the pictures and descriptions. Only reason for 4* is the delivery mess up.

Awesome, but retuning packages a bit difficult and long

I've ordered off this website a few times now. They have free delivery every now and then and offers such as now its 50% off. Everything ive ordered has came just as expected and with quick delivery I'm always looking on this site and is the one i trust the most to provide me with what i expected.

Do not trust this company, shockingly poor service. My teenage daughter placed an order weeks ago and was told it had been dispatched via Hermes-we’re still waiting. Their ‘chat’ service for enquiries is terrible. It doesn’t load and if you finally do chat with someone they fob you off with a different story each time. So, far I’ve spoken to 4 different advisors all who’ve told me a different story ranging from Hermes have lost the order through to it’s been delayed and is being sorted.
My daughter saved hard to place this order and it’s unfair to treat anyone this way. I certainly won’t be letting her or her sister order from them again. I hope their satisfied with ripping a young person out of their money😡

So, I stopped ordering from Misguided due to their horrible customer service. A few days ago, I decided to order a dress from the company, optimistically hoping the service had improved. I am currently almost two weeks post-op from major surgery, so I felt comfortable ordering the item, knowing that if the item was not suitable, I would be able to use the Hermes collection option to return the parcel. When I received the item, it was evident that the item was not for me. I visited the Misguided site, to arrange for a collection. However, the system would not generate a collection time. I contacted Misguided via chat and chatted with Emma. Emma advised me that my item was not eligible for Hermes collection because it was delivered by Yodel. What?? For starters, as a customer, I do not have the choice as to which delivery company Misguided chooses to select to deliver my parcel, secondly, on the Misguided website, Hermes collection is offered as an option, it does not offer a disclaimer that the service is not available if the company decides to use Yodel to deliver parcels. I advised Emma of these concerns, and that I would be unable to travel to the Hermes shop due to my surgery. I further advised that I may be able to get a neighbour to travel to a drop off location at a corner shop maybe a minute away, but that was it. Emma advised that the closest Hermes shop was 8 mins away. I expressed my disgust with the false advertising on Misguided's website; I further explained that customers should not be inconvienced, due to Misguided's decision to stop using Royal mail as a return option and to selectively choose which parcels are eligible for Hermes collection. I requested to communicate with a supervisor. Emma asked me what solution I wanted; and I advised her that Misguided needed to generate the required paperwork for a Hermes collection or if I called for the collection of the parcel, Misguided should reimburse me. Despite my request for a supervisor, Emma immediately claimed that she spoke with her supervisor Sowdha, and was advised that they could not help me, and I would need to travel to a Hermes location. This response is totally unacceptable! The blatant disregard displayed tonight from Emma and Sowdha was totally improper. Misguided's website site provides false information relating to their return options for their customers. The verbiage on the website attempts to give the appearance of returns being hassle free and low risk for customers when in actuality the company wants to make the return process as complex and inconvenient as possible. I will never do business with this company again.

Just used their live chat and talked to someone called Rebeca who was a star, I'd love it if she could get a good review for this!

Amazing company, sent me my leggings within 24 hrs and a free Lucozade can + I got a 40% discount on my next order. Will not stop using them.

Thank you Misguided!

There was a mistake regarding the delivery of my items but Ashleigh was very quick to check it out, communication was effective with quick responses from Ashleigh who reassured me about my items! I'm confident to carry on using this company in the future! Thanks again Ashleigh :)

I ordered items for "dub only next day delivery" on a Saturday. It is now Tuesday and no sign of the items, which I ordered specifically for Christmas. I have emailed them and they have got back saying my items have been returned - funny seeing as I did not receive a call to say the delivery was outside - necessary seeing as I am in an office building. I am now on "live chat" to Becky who has responded with two 1 liners since the start of the conversation 25 minutes ago - 1 being "Hello Michelle". Absolutely ridiculous.

Rubbish will never buy from
Again! Didn't reply to my query or complaint absolutely useless!!!
Discount codes not working and not resolving the issue or replying to my message so slow and slack need to up their game on customer service really terrible compared to asos etc

My order was dispatched to the wrong address and when I notified the customer service team they told me that the issue would be resolved, they would contact the courier and that my order will be delivered to the correct address, but that did not happen. Instead the package was left at a neighbor's place at the wrong address and I've been speaking to the misguided team for 5 days now about the problem and nothing.
I contacted them several times and they first two times I've been told that the courier has been contacted and that I should allow 48 hours for an email. There was still nothing and when I spoke to another person they told me that they can't contact the courier unless I fill in a disclaimer form and send it back to them, meaning that I was lied to. Anyway I filled the disclaimer form and sent it, but for 2 days still no reply or anything. When I contacted them again they said there is nothing they could do until the courier replies.
So ridiculous that this can happen to a customer. Unreliable and unhelpful. I've never experienced anything like this!