Absolutely great packaging and quality. The frames fit so perfectly and have helped my eyes significantly (I got the Fatima blue light glasses). My only problem was with the delivery, communication wa... See more
Company replied
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See what reviewers are saying
I almost gave up on the order as it took so long to be delivered to me. I had to send reminders via email. My candid suggestion will be that you do follow up on all orders if possible make your cus... See more
Company replied
The delivery was swift and service was great. Chatting with someone who paid attention to getting my order clearly stood out for me. The glasses however, although beautiful, isn't really anti blue lig... See more
Company replied
Good afternoon Hello mint, I eventually made the order for my glasses(truth gold). I have to say making the order was seamless but the process of delivery wasn’t nice. I placed my orde... See more
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Company details
Written by the company
Mint Eyewear has transformed the eyewear shopping experience in Nigeria and UK, offering a range of high-quality, functional, and affordable eyewear options. With virtual try-on and multiple lens options for optical glasses, as well as screen glasses to combat eye fatigue, Mint Eyewear provides exceptional convenience and accessibility to customers. The company also offers comprehensive eye tests, making it easier for customers to get the right prescription and enjoy optimal vision. Mint Eyewear's commitment to quality is evidenced by the positive feedback from satisfied customers who appreciate the company's attention to detail and excellent customer service. Whether you're looking for prescription glasses, screen glasses, or stylish frames, Mint Eyewear has something to meet your needs. One of the standout features of Mint Eyewear is its virtual try-on option, which allows customers to see what different frames will look like on their faces without having to try them on physically. This feature saves time and makes it easier for customers to find the perfect frame. Another advantage of choosing Mint Eyewear is the company's range of lens options. Whether you need single-vision, bifocal, or progressive lenses, Mint Eyewear has a range of options. In addition, the company offers blue light-blocking lenses to help reduce eye strain and fatigue from screen use.
Contact info
Lagos Mainland, 100001, Lagos, Nigeria
- +2348146883991
- hello@minteyewear.co
- minteyewear.co
3.8
Great
163 reviews
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Hasn’t replied to negative reviews
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Reply from Mint Eyewear Company
We're thrilled to hear that you found our service seamless and quick. Providing a smooth and efficient experience is a top priority for us, and we're glad that we met your expectations in this regard. Thank you for your positive feedback!
Quality Product and impeccable delivery time
The eye glass came exactly as expected with the described features and well packaged. The Tronco cup is also quality and portable. Also the delivery time was top notch. More than 5 star rating for me
21 April 2023
Reply from Mint Eyewear Company
Thank you for your wonderful review! We're delighted to know that the eyeglass and Tronco cup exceeded your expectations. Ensuring that our products are exactly as described and well-packaged is important to us, and we're glad that we delivered on that. We're also pleased to hear that the delivery time was top-notch. Your 5-star rating means a lot to us, and we truly appreciate your support.
Amazing package and delivery
Great package, amazing product and quick delivery. Didn’t expect to receive my package in less than 24 hours
26 April 2023
Reply from Mint Eyewear Company
Thanks for the positive feedback,We're happy to hear that you enjoyed your product from Mint Eyewear. Your satisfaction is our top priority, and we appreciate your business.
Best regards,
Mint Eyewear
Reply from Mint Eyewear Company
Thanks for the positive feedback,We're happy to hear that you enjoyed your product from Mint Eyewear. Your satisfaction is our top priority, and we appreciate your business.
Best regards,
Mint Eyewear
I loved everything about it
I loved everything about it from the way it was packaged to the actual item.
23 April 2023
Reply from Mint Eyewear Company
Thanks for the positive feedback,We're happy to hear that you enjoyed your product from Mint Eyewear. Your satisfaction is our top priority, and we appreciate your business.
Best regards,
Mint Eyewear
Top-notch Service
I love the way they packaged their product not to talk of the quality of their eyewear. They are top-notch!
24 April 2023
Reply from Mint Eyewear Company
Thanks for the positive feedback,We're happy to hear that you enjoyed your product from Mint Eyewear. Your satisfaction is our top priority, and we appreciate your business.
Best regards,
Mint Eyewear
Reply from Mint Eyewear Company
Thanks for the positive feedback,We're happy to hear that you enjoyed your product from Mint Eyewear. Your satisfaction is our top priority, and we appreciate your business.
Best regards,
Mint Eyewear
Poor Follow up
The delivery of my result was delayed and had to mount pressure. Poor follow up. Will not repeat patronage nor introduce anyone.
3 April 2023
Reply from Mint Eyewear Company
Thank you for sharing your feedback about your experience with our eye test service. We apologize for any inconvenience caused and we would like to provide more context to your review.
Our team reached out to you via email after your comprehensive eye test to confirm whether you would like to purchase a pair of glasses and have your prescription added to them. We provide this option for customers who require prescription eyewear, and we try to deliver prescription cards separately for those who opt out of purchasing glasses from us.
Unfortunately, we understand that our follow-up communication fell short of your expectations and we apologize for any inconvenience caused. Our team has reviewed our communication procedures to ensure that our customers receive timely and accurate updates on their orders.
We were glad to receive your confirmation that you were not going ahead with purchasing eyewear, and we promptly delivered your prescription card to you as requested. We hope that this has resolved any outstanding issues you may have had, and we want to assure you that we take customer feedback seriously and are committed to continually improving our services.
Once again, we apologize for any inconvenience caused, and we thank you for your patronage. If you have any further concerns or questions, please do not hesitate to contact us.
I ordered for my glasses on Tuesday and even till Friday I haven’t gotten my glasses that’s bad
I still haven’t gotten my glasses today is the fourth day I ordered it yet nothing, that’s really bad I may not be coming back to buy again
10 April 2023
Reply from Mint Eyewear Company
Thank you for taking the time to share your feedback with us regarding your recent order. We apologize for any inconvenience caused by the delay in receiving your glasses, but we are glad to inform you that your order was delivered exactly 3 days after it was placed, within our stated delivery timeline of 1-3 business days within Lagos.
We understand the frustration that you may have experienced due to the delay, and we take your feedback seriously. We will continue to work on improving our communication and delivery processes to ensure that our customers receive their orders in a timely manner.
We appreciate your patronage and hope that you will consider using our services again in the future. If you have any further concerns or questions, please do not hesitate to contact us.
I am really glad I came across the Mit…
I am really glad I came across the Mit Eyewear ad. My first interaction with them was great. From the placement of orders to the delivery. My package came earlier 😂. All in all it was great
19 March 2023
Reply from Mint Eyewear Company
Thank you for taking the time to share your positive feedback regarding your experience with Mint Eyewear. We are thrilled to hear that you had a great experience, from the placement of your order to the delivery, and that your package arrived earlier than expected.
At Mint Eyewear, we strive to provide our customers with the highest level of service and we are delighted that we were able to exceed your expectations. Your satisfaction is our top priority, and we are glad to have delivered on that promise.
We appreciate your patronage and hope that you will continue to use our services in the future. If you have any further feedback or suggestions, please do not hesitate to contact us.
Thank you again for your kind words, and we look forward to serving you again soon.
I made a complaint and it was resolved…
I made a complaint and it was resolved almost instantly
22 March 2023
Reply from Mint Eyewear Company
Thank you for your feedback. We are happy to hear that we were able to resolve your complaint almost instantly. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have in a timely and efficient manner.
Thank you for choosing Mint Eyewear, and we look forward to serving you again soon.
The website is slow
The website is slow.
Product information page is too busy.
Almost added a paid prescription card at checkout which obviously I didn't need.
22 March 2023
Reply from Mint Eyewear Company
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the slow website and the busy product information page. We are continuously working to improve our website's speed and streamline the product information page to make it more user-friendly.
Regarding the paid prescription card, we apologize for any confusion caused. We understand that it can be frustrating to have unnecessary items added to your cart. Our team is reviewing the checkout process to prevent this from happening in the future.
Your feedback is valuable to us as we strive to provide the best possible experience for our customers. We appreciate your business and hope to have the opportunity to serve you again in the future.
My order came pretty quickly
My order came pretty quickly. The website was a bit overwhelmed but everything else was great. I received useful emails on how to care for my glasses. I enjoyed shopping from Mint Eyewear.
21 March 2023
Reply from Mint Eyewear Company
Thank you for your review and for choosing Mint Eyewear! We are glad to hear that your order arrived quickly, and you found the emails on how to care for your glasses helpful. We apologize for any inconvenience caused by our website being overwhelmed, and we are continuously working to improve our website's speed and user-friendliness. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards
Reply from Mint Eyewear Company
Thank you for your review and for choosing our company for your glasses purchase. We are thrilled to hear that you received your order promptly and that you are happy with the quality of the glasses. Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future.
Excellent Service and Product Quality
I've been using Mint Eyewear for years now and I can say for sure that they don't disappoint. Their customer service is top notch as well
19 March 2023
Reply from Mint Eyewear Company
Thank you for your kind words and for being a loyal customer of Mint Eyewear. We are delighted to hear that you have been using our services for years and that we have consistently met your expectations.
At Mint Eyewear, we strive to provide our customers with the highest level of service, and we are thrilled to hear that you find our customer service to be top-notch.
Thank you for choosing Mint Eyewear and for your continued patronage. We look forward to serving you for many years to come.
It was inconvenient to get the right…
It was inconvenient to get the right glasses on Mint Eyewear. I wanted to get photochromic, normal glasses was send to me. I had to wait for about a month to get photochromic and it is not even my size (too big). It cost me a lot of money for the back and front for the change of glasses.
18 February 2023
Reply from Mint Eyewear Company
Thank you for sharing your feedback with us. We are sorry to hear that you experienced inconvenience while trying to get the right glasses from Mint Eyewear. We understand that you had requested photochromic glasses, but normal glasses were sent to you, and that you had to wait for about a month to receive the correct glasses, which were also the wrong size.
We apologize for any frustration or inconvenience caused by this experience. We would like to clarify that our website provides clear information about our products to help customers make informed decisions. We also attempted multiple deliveries to provide you with satisfaction, but we understand that you were still indecisive.
We are happy to inform you that the issue has been resolved. We appreciate your business and hope to have the opportunity to serve you again in the future.
LOOSED SCREW
My name is Olufemi, I got my ordered glasses with a loose screw. One part of the glasses had it screw loosed, though the screw and that part of the glasses were left in the case. I had to take it to someone who charged me addtional cost to fix the loosed part.
This is not a good experience for a first-timer.
15 March 2023
Unprompted review
Reply from Mint Eyewear Company
Dear Olufemi,
Thank you for sharing your feedback with us. We are sorry to hear that you received your order with a loose screw on one part of the glasses. We would like to clarify that we offer a free repair service and a two-week warranty on all orders. We also advise our customers to reach out to our customer service team if they experience any issues with their glasses or orders so that we can resolve the issue without them spending money.
We apologize for any inconvenience caused by this experience, and we would like to make things right. Please reach out to our customer service team at hello@minteyewear.co, and we will do our best to resolve the issue. Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future.
Best regards
It was okay
It was okay, but I was never refunded despite following up multiple times...
15 February 2023
Unprompted review
Reply from Mint Eyewear Company
Thank you for your feedback. We are sorry to hear that you did not receive your refund despite following up multiple times. We would like to assure you that we have processed your refund as requested. Please note that refunds can take up to a week to appear in your account due to processing times.
We apologize for any inconvenience caused by this experience, and we appreciate your patience as we worked to resolve the issue. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future.
Best regards
Great product and awesome service
The response was swift and I got my eyewear in great condition. Top notch services and great product quality too.
19 February 2023
Reply from Mint Eyewear Company
Thank you for your review and for choosing Mint Eyewear! We are thrilled to hear that you had a great experience with our services and that you are happy with the quality of our products. Your satisfaction is our top priority, and we appreciate your business. We look forward to continuing to provide you with the best possible experience in the future.
GREAT SERVICE DELIVERY
Excellent product and the fastest delivery without even having to make a tracking call.
19 February 2023
Reply from Mint Eyewear Company
Thank you for your review and for choosing our company for your eyewear purchase. We are thrilled to hear that you had a great experience with our services and that you found our delivery to be exceptionally fast. Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future.
Best regards
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