Minifigs.meReviews 

5,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the unique and well-made custom minifigures and items. Many reviewers appreciate the wide selection and customization options available, making it easy to create personalized gifts. The delivery service is frequently commended for its speed and efficiency, with orders often arriving promptly and in excellent condition. However, some customers experienced issues with missing pieces or damaged packaging upon arrival, which was disappointing especially when items were intended as gifts. A few other people also felt that the paint on some minifigures peeled off quickly, and some frames were too shallow to hold figures with accessories. Additionally, some reviewers noted that certain items, like the Christmas bauble, were difficult to assemble, and a few had long delivery times, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that custom minifigures look... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and smooth... See more

Quality

Customers are highly satisfied with the quality of products, often describing them as excellent, well-made,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting smooth processes from... See more

Service

People report positive experiences with service, consistently praising the team for their great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Wonderful company, have ordered from them several times and have always been pleased with the results. A tiny part was missing in my most recent order and they were quick to rectify the issue. Profess... See more

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,065)

625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop

Very nicely done figures. High quality, fast and safe shipping and very kind customer service. Could not be more happy and I will buy again. :)

26 February 2026
Unprompted review
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Reply from Minifigs.me

We are so glad to hear that you are happy with the service and your minifigures, we hope you will order again soon, thank you :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Product as expected. All good!

29 March 2026
Unprompted review
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Reply from Minifigs.me

Pleased to hear it, thank you!

Rated 5 out of 5 stars

Family tree

.asking ourselves a wonderful family tree with minifigs!

29 March 2026
Unprompted review
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Reply from Minifigs.me

We are so glad you found what you were looking for, thank you :)

Rated 5 out of 5 stars

Smooth Delivery

The experience was great. The delivery was smooth and I was satisfied with my order.

24 February 2026
Unprompted review
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Reply from Minifigs.me

Brilliant thank you so much for your 5 stars!

Rated 5 out of 5 stars

could not recommend minifigs enough

minifigs customer service was amazing with resolving the issue i initially had with my order.

originally, when i placed my order, i chose it to be delivered with yodel. i had to contact yodel numerous times in order to attempt to receive any form of update about my parcel (as they had randomly marked it as delivered) to which they did not know at all where it was and believed it had been lost. this took multiple weeks of back and forth with them to resolve nothing.
however, i contacted the company minifigs directly in desperation to see if anything could be done. not did they only immediately get back to me, but they also sent out a parcel (free of charge) with next day delivery in order to replace the one id lost to allow it to come in time for the special occasion that it had been bought for.

i cannot thank them as a company enough. i really do recommend them for any personalised special occasion gifts.

14 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for your lovely review! Its great to hear that our team sorted everything out and it arrived in time for the special occasion!!

Rated 4 out of 5 stars

the figures are really cute and exactyl…

the figures are really cute and exactyl how i created them, the only thing id critize is that it is kinda expensive.

3 March 2026
Unprompted review
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Reply from Minifigs.me

I'm glad you were happy with your order! We do our best to keep the prices down but we are printing on genuine LEGO pieces.

Rated 5 out of 5 stars

Custom Minifigs - Excellent!

Swift delivery, products arrived in perfect condition. Extremely high quality prints, made with a commitment to detail and passion for the product!

10 February 2026
Unprompted review
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Reply from Minifigs.me

Thats lovely thank you very much!!

Rated 5 out of 5 stars

The minifigures were so cute!

The minifigures were so cute but just to be aware that they come glued together so you can’t swap the torso/legs/head with other pieces. Apart from that, bought 3 different orders with the company and had a great experience with the company each time. Delivery was quick and very happy with the product!

23 March 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 Stars! We only glue the figures together if a keychain has been ordered so that they don't come apart when in use :)

Rated 5 out of 5 stars

The shipping from Europe to Canada was…

The shipping from Europe to Canada was a bit long, but still arrived ahead of schedule. Everything showed up exactly as I had ordered and my gf loved it. No complaints

14 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you James for your review! We do try our best to get shipping as quick as possible for our customers :)

Rated 5 out of 5 stars

Exceptional customer service

Designed a mini figure for a birthday present, unfortunately a delayed and then lost parcel with first courier . A replacement for my order was quickly arranged with express delivery with a different courier meant I got the mini guy really quickly.

13 February 2026
Unprompted review
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Reply from Minifigs.me

I am sorry the first item was lost in the post but I am happy that we were able to sort a replacement out for you!

Rated 2 out of 5 stars

Shipping issues and preachy material

Package originally couldn't be delivered due to limitations in the checkout's address lookup (can't manually type in apartment number). I had to reach out because the company didn't even tell me that happened, I only found out it was returned to sender via the tracking info. Then when it finally arrived, it came with preachy Jesus crap. Minifigs are pretty alright but this was an wild experience overall and I won't buy from them again.

15 January 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi,

I am not sure why it would have allowed you to purchase without entering those details. Are you able to email office@minifigs.me and we can look into that so it doesn't happen for future customers.

I am not sure what you mean about the 'preachy' stuff. We don't send anything with the order other than a flyer that explains how best to look after the figures. If something was placed in there that shouldn't be please let me know.

Thanks

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