Minifigs.meReviews 

5,065
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the unique and well-made custom minifigures and items. Many reviewers appreciate the wide selection and customization options available, making it easy to create personalized gifts. The delivery service is frequently commended for its speed and efficiency, with orders often arriving promptly and in excellent condition. However, some customers experienced issues with missing pieces or damaged packaging upon arrival, which was disappointing especially when items were intended as gifts. A few other people also felt that the paint on some minifigures peeled off quickly, and some frames were too shallow to hold figures with accessories. Additionally, some reviewers noted that certain items, like the Christmas bauble, were difficult to assemble, and a few had long delivery times, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that custom minifigures look... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and smooth... See more

Quality

Customers are highly satisfied with the quality of products, often describing them as excellent, well-made,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting smooth processes from... See more

Service

People report positive experiences with service, consistently praising the team for their great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Wonderful company, have ordered from them several times and have always been pleased with the results. A tiny part was missing in my most recent order and they were quick to rectify the issue. Profess... See more

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,065)

625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The figures are ok

The figures are ok, but the shipping is extremely long and unfortunately made me miss an anniversary date and giving the gift to my S.O. even with purchasing well in advance

27 February 2026
Unprompted review
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Reply from Minifigs.me

Hi, I am sorry you had some issues with delivery. We do try our best to get everything sent out as quickly as possible but sometimes the postal systems hold stuff up and we don't have any control over that I am afriad. Please send an email to office@minifigs.me and we can see why your order took so long to be delivered.

Rated 5 out of 5 stars

My boyfriend was very happy abt the…

My boyfriend was very happy abt the gift, I first heard about you on TikTok and I find your work amazing!! Also, when I was having a question abt something, I could easily contact you via email and got a very friendly reply!!

1 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 stars! I am glad our team could help :)

Rated 5 out of 5 stars

Very easy to make

Very easy to make, many options and very fast delivery

1 February 2026
Unprompted review
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Reply from Minifigs.me

Amazing thank you for the 5 stars!

Rated 5 out of 5 stars

Brilliant product

Brilliant product! The figures were exactly how I imagined, & how I ordered. I’ll be buying more soon!!

8 January 2026
Unprompted review
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Reply from Minifigs.me

Thanks Rachael! We look forward to your next order :)

Rated 5 out of 5 stars

Very cool figures

Very cool figures. Shipping time wasn’t too bad, considering it was international.

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for your review! I am glad they arrived quickly!

Rated 5 out of 5 stars

Great service

Great service, top quality!
Best choice for your own diorama creation.

1 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 stars Frank!

Rated 5 out of 5 stars

Xmas present of a marcelo bielsa fig

Xmas present of a marcelo bielsa fig, which arrived on time and looked as described.
Has pride of place in the man shed. Please create more Leeds United stars.

1 December 2025
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Reply from Minifigs.me

Thanks for the 5 stars! I'll add these deisgns to our ideas board :)

Rated 5 out of 5 stars

Easy, great quality! Recommend 100%

Easy process to select your parts and in the end it looked exactly like me and my husband in our wedding clothes, it's the best gift ever! Quality!

I was hesitant at first as there are a lot of scams sites but minifigs is legit! Recommend 100%

15 March 2026
Unprompted review
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Reply from Minifigs.me

Amazing! Thank you for the 5 stars! I am glad that you put your trust in us and that we could deliver!

Rated 3 out of 5 stars

Material

I didn’t expect the spotify background to be so weak, it felt like I was gonna rip it. When I went to place the minifigs in the frame, the attachment in the frame broke off, and I had to glue it back together as if I didn’t spend $30 so I wouldn’t have to do anything.

9 February 2026
Unprompted review
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Reply from Minifigs.me

Hi,

I am sorry you had some issues.

We use 230gsm high quality card for the print inside the frame. This allows the code to be scanned by your phone still.

As for the issue with the frame that should not have happened. Please email office@minifigs.me and we can issue you with a partial refund for that.

Rated 5 out of 5 stars

My honest review

I love how fast it was shipped and the quality of the Lego figures that I couldn't really find anywhere else. The price was very reasonable as well. If you really wanted an area for improvement I would say that I would've liked it the faces were printed a bit more like actual Lego figure faces but I still love them and I truly appreciate the work you guys are doing. Keep it up. I will surely be a long and loyal customer :)

13 February 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the 5 stars! Also thank you for the feedback, we will keep this in mind for future deisgns :)

Rated 5 out of 5 stars

The mini figures came exactly as I…

The mini figures came exactly as I ordered them. The only problem I had was that my hair color was not an option on the website for my mini figure. Other than that, it was very easy and they are good quality.

10 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 stars! I am sorry we didnt have the hair colour. Its something we are working on!

Rated 5 out of 5 stars

Unexpectedly delightful

Minifigures arrived today - very speedy as I only ordered 5 days ago - although do order take into account advised lead times. My order included customised pieces which they promptly got in touch with me about to slightly edit due to accidental copyright infringement! The figures arrived today and they are awesome! The packaging was unexpected (I won’t spoil it) and I’m very much so looking forwarded to gifting them! Good website - even to navigate on a phone - to create a figure, excellent customer service and communication and very efficient management of the order.

6 March 2026
Unprompted review
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Reply from Minifigs.me

Amazing! Thank you so much for the lovely review! We work hard on our customer service so its great to see that your order arrived quicker than expected!

Rated 4 out of 5 stars

missing bricks

I ordered a Queen set We will rock you. Unfortunately, the drum kit was not complete or at least it was not clear how to build it so it looks like in the picture. But I helped myself with some bricks from other Lego sets, so in the end I am satisfied. (None of the special, custom made bricks were missing and that is important)

2 February 2026
Unprompted review
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Reply from Minifigs.me

Hi Martina,

I am so sorry some pieces might have been missing!! If you can send us an email over to contact@minifigs.me with a picture of the parts you have recieved we can see and sort any missing ones out for you.

Thanks for the 4 stars though!

Rated 5 out of 5 stars

Quality product

Quality product. My only possible gripe, (and limiting factor on future orders) is the price.

1 December 2025
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Reply from Minifigs.me

Thanks for the 5stars! We do try to keep prices down as best we can, everything we sell is custom printed and hand built by our small team.

Rated 5 out of 5 stars

Anniversary

I orderd for my anniversary and it was good qaulity! Thank you so much

1 January 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the review!!

Rated 5 out of 5 stars

Amazing experience

Not only did the process from placing order to delivery take little time, the staff was very transparent and interactive during the entire process. I received the order very quickly and the quality was amazing.

3 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing! Thank you Michael for the 5 stars!

Rated 5 out of 5 stars

Awesome!

Great quality products and seems like the business is ran by lovely people. I love ordering from minifigs.me

3 March 2026
Unprompted review
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Reply from Minifigs.me

Aw thank you Lucas, thats a lovely review!

Rated 5 out of 5 stars

Great fig

Great fig. Person loved the gift.

6 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

I'm glad the gift was a hit, thanks for the 5 stars!

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