Minifigs.meReviews 

5,063
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the unique and well-made custom minifigures and items. Many reviewers appreciate the wide selection and customization options available, making it easy to create personalized gifts. The delivery service is frequently commended for its speed and efficiency, with orders often arriving promptly and in excellent condition. However, some customers experienced issues with missing pieces or damaged packaging upon arrival, which was disappointing especially when items were intended as gifts. A few other people also felt that the paint on some minifigures peeled off quickly, and some frames were too shallow to hold figures with accessories. Additionally, some reviewers noted that certain items, like the Christmas bauble, were difficult to assemble, and a few had long delivery times, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that custom minifigures look... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and smooth... See more

Quality

Customers are highly satisfied with the quality of products, often describing them as excellent, well-made,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting smooth processes from... See more

Service

People report positive experiences with service, consistently praising the team for their great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Wonderful company, have ordered from them several times and have always been pleased with the results. A tiny part was missing in my most recent order and they were quick to rectify the issue. Profess... See more

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied


Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,063)

621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Package arrived early

Package arrived early, nice quality, cute packaging and looks just like I thought

15 March 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the 5 stars!!

Rated 5 out of 5 stars

Excellent service and arrival time

Excellent service and arrival time. The shipping cost wasn't desirable, but that's due to tariffs, not the shop. I'm incredibly satisfied with my purchase.

17 March 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the review, we are so glad that your order arrived promptly! :)

Rated 5 out of 5 stars

Above and beyond

Above and beyond! My son was very happy and you can tell it’s a company that really cares to deliver. Louise

1 April 2026
Unprompted review
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Reply from Minifigs.me

I am glad that comes across in the work that we do :) Thanks for the 5 stars!!

Rated 5 out of 5 stars

The mini figures and extra were…

The mini figures and extra were fantastic. We got these gifts as a thank you for leadership in our Cub Scout pack. Everyone loved them.

13 April 2026
Unprompted review
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Reply from Minifigs.me

We are so glad that everyone loved the figures, thank you for the review!

Rated 5 out of 5 stars

The figures I ordered are extremely…

The figures I ordered are extremely well made and slot in nearly seamlessly into my lego collection. The selection is unparalleled. Good prices. Fast shipping.

13 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing thank you for the 5 stars!

Rated 4 out of 5 stars

ALMOST perfect

Excellent packaging and a nice variety of pieces. At another store I’d physically made my girlfriend a figure and wasn’t satisfied with my options for my own, and minifigs.me let me have much more fun with it since it’s online and not as restricted as the official LEGO one. The ONLY THING I’d ask for is some custom faces!! I wanted a specific custom one they already had but it was male instead of female and I ended up drawing eyelashes on to try and improve it. Overall would be a 5/5 but I think there’s a lot of potential with that part and I know I would reorder a head piece if they could do that for me :)

11 April 2026
Unprompted review
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Reply from Minifigs.me

Thank you for the lovely review, we are so pleased to hear that we could help you to make the perfect minifigure for your girlfriend. You may not have spotted it but we do actually offer custom heads! We have our "edit head" product, where you can request small design edits to our existing heads. We also offer bespoke heads where our design team will create a brand new head design from scratch based on your reference images / descriptions. Do get in touch with our team if you ever need help with a future order, we hope your girlfriend loves the figure :)

Rated 5 out of 5 stars

good

good, quick delivery

4 February 2026
Unprompted review
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Reply from Minifigs.me

Thanks for the review!

Rated 5 out of 5 stars

I love the product

I love the product. They had a disclaimer of upto 5 weeks delivery and fortunately it came at the end of it despite the regional turmoil in middle east. Will definitely buy again and will recommend to friends.

30 March 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad it arrived safely! Thanks for the review :)

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping, especially coming from UK. Unique figures you can't find anywhere else.

18 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Great to hear, thanks for leaving a review :)

Rated 1 out of 5 stars

Hello, help needed

Hello, The order didn’t come to the given address, i still don’t have the order with me. Please help me, it’s already been two months.

2 April 2026
Unprompted review
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Reply from Minifigs.me

Hello, we are sorry to hear that your order did not arrive. It seems that this got marked for return as you were not home when they tried to deliver this. Please get in touch with our team at contact@minifigs.me so we can help. Thank you.

Rated 5 out of 5 stars

Unique and great products

Unique and great products. All of my orders have been shipped in a timely manner. A very good store to do business with.

2 January 2026
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Reply from Minifigs.me

We are so grateful for the kind review, thank you :)

Rated 2 out of 5 stars

Figures arm Fell of

ordered some figures which are already quite expensive for the price. After some time (I’m not even sure how long), one of the LEGO figure’s arms fell off.

This is very disappointing, especially since a single figure costs around 20–30 euros.

1 April 2026
Unprompted review
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Reply from Minifigs.me

We are sorry to hear that the arm fell off your figure! Lego minifigure arms are made to be detachable, however they do require some force to be removed. Please email us at contact@minifigs.me so that our team can look into this for you. Thank you.

Rated 5 out of 5 stars

Good customer service !!

I had a delivery problem and the customer service was great :)

5 March 2026
Unprompted review
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Reply from Minifigs.me

We are so happy we could help, thank you for the review :)

Rated 5 out of 5 stars

Very nice experience and friendly support

I made a mistake customizing one of the tops because of a copyright problem and the support was very friendly and changed the shirt immediately. They refund worked perfectly and the shipping was fast.

14 February 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

We are so glad to hear we could help you find a suitable alternative, thanks for the review :)

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