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Minifigs.meReviews 

5,063
•
TrustScore 4.5 out of 5

4.7

Toy Manufacturer
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Review summary

Created with AI, based on recent reviews

Considering 639 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the unique and well-made custom minifigures and items. Many reviewers appreciate the wide selection and customization options available, making it easy to create personalized gifts. The delivery service is frequently commended for its speed and efficiency, with orders often arriving promptly and in excellent condition. However, some customers experienced issues with missing pieces or damaged packaging upon arrival, which was disappointing especially when items were intended as gifts. A few other people also felt that the paint on some minifigures peeled off quickly, and some frames were too shallow to hold figures with accessories. Additionally, some reviewers noted that certain items, like the Christmas bauble, were difficult to assemble, and a few had long delivery times, particularly for international orders.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that custom minifigures look... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and smooth... See more

Quality

Customers are highly satisfied with the quality of products, often describing them as excellent, well-made,... See more

Order

Consumers generally report positive experiences with their orders, often highlighting smooth processes from... See more

Service

People report positive experiences with service, consistently praising the team for their great service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this firm a number of times to buy custom Lego Mini figures. I've never had any problems whatsoever with them. Prices are great and the quality of the product is excellent. Also their commun... See more

Company replied

Rated 5 out of 5 stars

We designed a custom Minifig as a birthday gift. It arrived quickly and looked fantastic in its cute box. There was one tiny accessory that was not included in the box; I emailed the customer service... See more

Company replied

Rated 5 out of 5 stars

Wonderful company, have ordered from them several times and have always been pleased with the results. A tiny part was missing in my most recent order and they were quick to rectify the issue. Profess... See more

Rated 5 out of 5 stars

Love love love this site. Huge variety of Lego at great prices. There was a wee mistake with my last order which they corrected immediately. No fuss just polite professionalism. Brilliant. Will be ord... See more

Company replied

Company details

  1. Toy Manufacturer
  2. Craft Store
  3. Gift Shop

Written by the company

Based in Sheffield, UK. Experts at making all your minifig-based dreams come true. We custom print new minifigures onto genuine lego parts based on your specifications, along with hundreds of our own designs. We pride ourselves on friendly, professional and expert service - because this kind of thing is meant to be fun, right?

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(5,063)

625 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Above and Beyond

These guys go above and beyond for their customers, even stretching to give me a custom order not listed on their site. Absolutely lovely and wonderful team behind an array of quality and amazing products.

5 May 2026
Unprompted review
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Reply from Minifigs.me

Thanks Glenn! Such a lovely review!!

Rated 5 out of 5 stars

Everything’s shiny, Cap’n

Figures arrived on time and as advertised; they look great and were exactly what I was hoping for. Would buy from them again without hesitation.

7 April 2026
Unprompted review
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Reply from Minifigs.me

Brilliant Ian! Thank you so much for the 5 star review!!

Rated 5 out of 5 stars

Great gift for a lego lover

Great gift for a lego lover! I was amazed by how much personalisation options there are that really make it an image of the person you want to gift it to.

20 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi,

Thank you for the 5 stars! I am glad you liked the amount of personalisation we offer :)

Rated 5 out of 5 stars

The website is easy to use

The website is easy to use, with ample choices along with the chance to change your mind or try out different looks before placing your order. My order arrived promptly; I was kept up to date regarding delivery; the figure is of excellent quality, and exactly what I ordered.

1 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Brilliant thanks so much for the lovely review!!

Rated 3 out of 5 stars

Totally over-priced

My David Attenborough-obsessed 8 year old wanted a DA figure to celebrate his 100th birthday. She was delighted when he arrived! I on the other hand am horrified! £20 for this?! Absolute rip-off! So small! Didn't want to detract from her joy, but the biggest waste of money I've ever spent as a parent!

16 May 2026
Unprompted review
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Reply from Minifigs.me

Hi Carrie,

I am glad your daughter liked our figure :)

I am sorry that you thought this was a rip off. We use genuine LEGO parts for all the pieces in the Minifigure and also the stand he came with. We're a small team in the UK and while we try to keep our prices as competitive as possible, offical LEGO is not cheap.

With regards to the size- LEGO minifigures are all around 4cm tall and there is a photo on the product of it being held in someones hand.

I am sorry you feel like this and if you want to email me at office@minifigs.me I would be happy to discuss further, I can see you haven't reached out to our customer service team yet.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery
The minifigure is just what I ordered...very good thank you

2 April 2026
Unprompted review
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Reply from Minifigs.me

I'm glad the delivery was super quick for you :)

Rated 5 out of 5 stars

Repeat happy customer

I have been using Minifigs.me for years now, and they have never disappointed in the order. Over the years their range has grown and has kept me coming back as a repeat customer. For any Lego fans, its a must site to use!

3 April 2026
Unprompted review
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Reply from Minifigs.me

Thank you Sophie thats a brilliant review!!

Rated 5 out of 5 stars

Items where just as described and came…

Items where just as described and came in excellent condition. I just wish they made more celebrity minifigures like Britney Spears or Katy Perry:( Overall, very happy with my purchase and will be sure to buy more later!!!

10 May 2026
Unprompted review
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Reply from Minifigs.me

Hi Daniel,

Thanks for the 5 stars! We're always open to new ideas. If you have some specific ones in mind drop us an email - office@minifigs.me

Rated 5 out of 5 stars

Great selection and very high quality

Great selection and great options for customization. There should be a button though that connects all the various pieces together so you can see the completed mini figure in an easier way. But besides that, I love this site and have raved about it to everybody on my channel (@bricklightchronicles)!

1 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Hi Kevin,

Thank you for the feedback (and the 5 stars). I'll be sure to pass this on to the website guys :)

Rated 5 out of 5 stars

Amazing job by this team

Amazing job by this team! They worked with me in every aspect of making my dream Lego! I am so grateful to have seen this company!

2 April 2026
Unprompted review
Minifigs.me logo

Reply from Minifigs.me

Amazing! Thank you Jason for the 5 stars!

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