Minibeast Entomology Reviews 

145
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, including specimens and frames, often noting the impeccable detail and presentation. Many people appreciate the wide range of unique items available. Reviewers frequently highlight the fast and efficient delivery service, with items always arriving securely and meticulously packaged to ensure their safety. The ordering process is also described as simple and straightforward. However, many customers also highlighted excellent customer service, noting prompt and efficient communication for any queries, appreciating the friendly, responsive, and genuinely helpful approach from the support team.

What people talk about most

Product

Consumers find product quality to be outstanding, with many reviewers consistently praising the high quality... See more

Quality

Users consistently express satisfaction with the quality of products, often describing them as outstanding,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the promptness and efficiency of... See more

Order

People report positive experiences with order, with many customers frequently placing multiple orders and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the team as fast, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful pieces! I’m slowly building quite the collection now and am part of their monthly mini beast club; I’m very excited to see the beautiful pieces arrive once a month to add to my co... See more

Rated 5 out of 5 stars

The team at MiniBeast have been absolutely fantastic! My father has always had an interest in butterflies and hasn't always had the time to focus on it. However, now in retirement, MiniBeast have hel... See more

Rated 5 out of 5 stars

I found Minibeast purely by chance, and I'm glad I did. Each order has been beautifully presented, meticulously packed and delivered in the time said. The quality of each specimen received has been of... See more

Rated 5 out of 5 stars

Came across Minibeast when I was looking for entomology frames and they popped up in the search engine. I bought 1 frame of a pair of sunset moths to see what the quality was like and I was not disapp... See more


Company details

Written by the company

Framed taxidermy butterflies & insects Ethically sourced from conservation projects All of our butterflies, insects & other specimens are ethically sourced from conservation farms around the world. Allowing them to be preserved in their their natural habitat & support local communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

145 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(145)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great quality

I’ve bought 5 or 6, maybe even 7 items from them so far and it’s been fantastic. You get an email when your item is with Royal Mail and a tracking number.

The quality of the bugs are great and the frames are perfect too.

I’ll be adding more to my collection every month.

5 June 2024
Unprompted review
Rated 2 out of 5 stars

Lack of communication!

Two butterfly boxes were ordered by my son for my husbands 60th birthday. Both were due to be delivered on 3/4 - before my husbands birthday. One has just been delivered (11/4) and no explanation given as to the whereabouts of the other.

11 April 2024
Unprompted review
Minibeast Entomology logo

Reply from Minibeast Entomology

Hi Nicky,
Ive had a look into this for you.
There seems to be a couple of culminating issues here.
All our products are hand made to order. Our production time is 7 working days due to drying times. We don't advise a delivery date. We advise a dispatch date.
It seems the 4 day bank holiday closure was in the middle of your production time so the 3rd that you thought it would be delivered on, was only the 5th working day of production.
Your order was also slightly delayed because we emailed your son on the 4th to advise one of the specimens wasn't of acceptable quality. We held the order waiting to hear from him to see if he wanted to choose something else. When we didn't hear back after a couple of days, he was refunded and we would have provide a note in the shipment.
Im sorry if we let you down on this occasion.

Rated 5 out of 5 stars

Excellent quality

1st time I used this company, the quality of the goods is excellent. I bought a beetle for my daughter and she loved it. Very well presented.

7 February 2024
Unprompted review
Show reviews in all languages. (145 reviews)

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