Minibeast Entomology Reviews 

145
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, including specimens and frames, often noting the impeccable detail and presentation. Many people appreciate the wide range of unique items available. Reviewers frequently highlight the fast and efficient delivery service, with items always arriving securely and meticulously packaged to ensure their safety. The ordering process is also described as simple and straightforward. However, many customers also highlighted excellent customer service, noting prompt and efficient communication for any queries, appreciating the friendly, responsive, and genuinely helpful approach from the support team.

What people talk about most

Product

Consumers find product quality to be outstanding, with many reviewers consistently praising the high quality... See more

Quality

Users consistently express satisfaction with the quality of products, often describing them as outstanding,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the promptness and efficiency of... See more

Order

People report positive experiences with order, with many customers frequently placing multiple orders and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the team as fast, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful pieces! I’m slowly building quite the collection now and am part of their monthly mini beast club; I’m very excited to see the beautiful pieces arrive once a month to add to my co... See more

Rated 5 out of 5 stars

The team at MiniBeast have been absolutely fantastic! My father has always had an interest in butterflies and hasn't always had the time to focus on it. However, now in retirement, MiniBeast have hel... See more

Rated 5 out of 5 stars

I found Minibeast purely by chance, and I'm glad I did. Each order has been beautifully presented, meticulously packed and delivered in the time said. The quality of each specimen received has been of... See more

Rated 5 out of 5 stars

Came across Minibeast when I was looking for entomology frames and they popped up in the search engine. I bought 1 frame of a pair of sunset moths to see what the quality was like and I was not disapp... See more


Company details

Written by the company

Framed taxidermy butterflies & insects Ethically sourced from conservation projects All of our butterflies, insects & other specimens are ethically sourced from conservation farms around the world. Allowing them to be preserved in their their natural habitat & support local communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

145 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(145)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!!

I have bought from here 9 or 10 times now, is always excellent quality, well packaged, quick and easy to use. The butterflies are beautiful too!

11 October 2024
Unprompted review
Rated 4 out of 5 stars

Birthday every month!

I’m on the monthly subscription and it feels like my birthday every month! Would highly recommend if you can’t decide which ones you want. Only reason it isn’t a 5 star is because I would like more of a varied size frame in the subscription and to gain some form of a reward for signing up monthly. Other than this, it’s been a really good experience so far!

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Minibeast are great!

Minibeast are great!
Incredible specimens and always arrive intact with protective packaging. Every specimen makes a great new addition to my steadily growing collection 🦋🪲

I would, however, love it if there were more information about each species included along with them, as I enjoy reading up on the lifecycles of these incredible creatures.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Mini beast club

I am part of the mini beast club and recieve a framed specimen monthly. They always come on time and are safely packed. The specimens are stunning and always fully intact. Would highly recommend!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Our favourite delivery!

Every month the whole house looks forward to the mini beast delivery!
High quality specimens in high quality frames. The care and attention to detail is second to none and seeing the look on my daughter’s face when a new bug arrives is fantastic! Looking forward to continuing my collection for a long time.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing specimens.

The quality of this product is just off the scale. It is so good. Beautiful specimens. Really well mounted and preserved. Very impressive. And the communication from the company is also really good.

23 September 2024
Unprompted review
Rated 1 out of 5 stars

Mold on insects

I bought a specimen as a gift. Shipping took longer than estimated. Two weeks after we had it I noticed mold growing on all three insects. The item had not been exposed to any moisture and was hanging on a wall inside. If it cannot be hung up inside without getting moody then it is not fit for purpose.

I contacted the website and they said that they spray them and that this was not their fault - which it clearly was. They did not offer me a replacement or a refund. Instead they offered me ways to fix it by taking the whole item apart, buying special cleaning products and cleaning it myself. It’s as if I bought a faulty jacket and the shop owner said “sorry it’s got a hole in it, if you buy a sewing machine you can fix the hole yourself”.

I was very disappointed as I had spent a substantial amount on this gift. I felt bad that my gift had gone moldy after two weeks.

Would not recommend. Faulty item and terrible customer service.

21 February 2024
Unprompted review
Minibeast Entomology logo

Reply from Minibeast Entomology

I’ve reviewed this for you, and your time estimates are a little off. You opened a ticket six months after your order.

Our specimens are heat-treated for five days as part of the drying process we carry out to ensure longevity and remove any moisture.

If moisture has then been absorbed into the frame due to where it’s been hung, such as in a high-humidity environment, this would be the cause of the issues you experienced. Since the issue you described affected all three specimens in the frame, it is a clear sign of an environmental problem unfortunately.

I can see from the ticket, a replacement wasn't offered but lengthy advice on how to clean and fix it was.

Rated 5 out of 5 stars

Best subscription ever!

I am part of the Minibeast subscription club. Each month they handpick a surprise specimen to add to my collection. Every single insect is unique and beautifully framed.

The customer service is second to none. Whenever I have had a problem with one of the frames being lost or damaged in the post, they have sent me a new one immediately. The team are an absolute delight to deal with and nothing is too much trouble.

Getting a new frame is the absolute highlight of my month and it is hands down the best subscription I have ever signed up for.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

This was the second time I have bought…

This was the second time I have bought from mini beasts and never had any problems with them, they let you know when your parcel has been shipped and when it's due to be delivered, the items are always well packaged, so they don't get broken or damaged. Will definitely buy from them again.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Best mini beast…

I have just joined the mini beast club.. love my first mini beast. So well presented.. can't wait for my next one!!
Also just bought my nephew a dinosaur tooth.. Absolutely brilliant!!

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Supreme Specimens

I’ve received I think 5 specimens from this company and I am impressed each time. Customer service is quick, specimens are of high quality, and each order is packaged with extreme care. I intend to continue buying from them.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I've purchased from Minibeasts quite a few times, and every time has been a pleasant one.
The frames are always displayed with perfection and shipped out within a reasonable time. The website informs you how long it can take for the production time so you're not left wondering why it takes a little longer than you'd expect.

I will continue to purchase from Minibeasts and hope to achieve my wall full of their entomology frames!

9 September 2024
Unprompted review

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