Beautiful baby suit. Better than a baby-grow, but comfortable and easy wear for a baby. Quality soft material. Attractive detail with smocking and little tractors embroidered, and little collar an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had a query about my order and I had a very quick response, putting my mind at ease. The items I ordered were as the picture on the website showed. I am a very happy customer and I would definitely... See more
Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing... See more
Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more
Company details
Written by the company
Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.
Contact info
Units 2a/3 Elsham Park, Tattershall Way, Fairfield Ind Est, LN11 0UZ, Louth, United Kingdom
- customerservices@millieandralph.co.uk
- millieandralph.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
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Fast delivery and I had missing items…
Fast delivery and I had missing items which were quickly sent out next day delivery. Amazing customer service and fabulous website.
9 June 2026
Not great customer service
Nothing wrong with product. But customer service was poor. Ordered an item for my baby girl and literally 5mins after realised don’t like the material. Nothing on website to cancel. Emailed to cancel and only got response when shipped to inform me it’s shipped and if I want a refund I would have to go through trouble to send back. With 4 children, I don’t have the time. I explained this in email back and they just repeated what I already knew. No help offered
8 June 2026
Reply from Millie & Ralph
Hi Molly
Thank you for taking the time to leave us a review. As a small family run business we are saddened to see that you have rated us 2 stars. After looking into this I can see that you placed your order over a weekend and also emailed requesting to cancel this. Unfortunately our office are closed on a weekend and customer support is available 10am to 4pm Monday to Friday. To ensure that all orders are dispatched as soon as possible to customers our warehouse team do work outside these orders due to us taking orders 24/7. Sadly once your email request was picked up on Monday morning the order had already been processed and sent for dispatch so the team confirmed that you could of course return this for a full refund. Although as a small business with families ourselves we cannot offer 24/7 customer support via email we do work tirelessly to ensure orders are shipped as quickly as possible. I can only apologise that on this occasion this efficiency has caused you to have a bad experience with us.
Kind Regards
Ben
Millie & Ralph
Very good service
Very good service. Eady to 9der and pay. Kept me up to date about wjen it would ne deli ered and when it was delivered.
It only took a few days and dwlivered by Royal Mail. My nephew lo 3d it.
8 June 2026
Such gorgeous products
Such brilliant products well made and lovely quality can't wait to see our great granddaughter in them will definitely be buying again
2 June 2026
Unprompted review
Really high quality clothing
Really high quality clothing. Bought from here a couple of times, never disappointed. Great service.
4 June 2026
Unprompted review
I have had a few things now off Millie…
I have had a few things now off Millie and Ralph they have all been beautiful and the recipients loved them would definitely buy again
13 June 2026
Unprompted review
Ladies were really helpful and took…
Ladies were really helpful and took their time to talk us through how each pram works and what package they come with. Didn’t feel forced to buy anything. Was really lovely
6 June 2026
Unprompted review
Ordered a pushchair bundle and other…
Ordered a pushchair bundle and other items from Millie and Ralph. The expected delivery time was up to 14 days, however there was a delay from the supplier. The communication from the team was fantastic and I was kept up to date with the delays and when my order would be shipped. Everyone was packed incredibly well.
5 June 2026
Beautifully made x
15 May 2026
Amazing product
Amazing product - absolutely gorgeous and fast delivery too! Highly recommend
5 June 2026
Great service
5 June 2026
Beautiful set
Brought the set for my friend and was absolutely beautiful and quick delivery
4 June 2026
Beautiful
This item was for a gift
The garment was beautiful and the web site easy to use
4 June 2026
Beautiful product received fairly…
Beautiful product received fairly quickly and in very good condition due to the amazing packaging.
14 May 2026
Poor Hoppy!
Really disappointed when the Steiff Hoppy arrived. It certainly wasn't carefully wrapped.
I expected a box or at least tissue paper, but no it was unceremoniously thrown into a creased up plastic bag and stuck with a label.
11 June 2026
Unprompted review
Reply from Millie & Ralph
Hi Ros
Thank you for taking the time to leave a review and I'm sorry to read you are disappointed. As your review is organic I am unable to locate an order details. With regards to gift wrapping, we do offer this at checkout with the option to add a gift box. If your item was not boxed then this will be due to you opting to not add this option. Items are shipped in their original packaging in one of our branded mailing bags if this option was not selected. If you wish to reach out to our customer service team with your order number we can of course look into this and ensure the order was correct. As a small family run business we are of course sadended that you felt your service was 1 star.
Kind Regards
Ben
Millie & Ralph
Millie & Ralph
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