Millie & Ralph Reviews 

11,556
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 1,083 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often noting their unique designs and soft materials. Reviewers frequently highlight the easy ordering process and efficient service, including quick delivery and good communication. Many appreciate the helpful and non-pressuring staff, making their shopping experience pleasant. However, some customers experienced significant delays with their orders, with items not dispatched or delivered as expected. A few other people also felt that product descriptions were misleading, or were disappointed with packaging that did not meet expectations for gift items.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality and beautiful... See more

Quality

Customers consistently note positive experiences with quality, frequently describing items as excellent,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and speedy delivery,... See more

Order

People report positive experiences with order, highlighting that ordering is easy and straightforward, with... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful baby suit. Better than a baby-grow, but comfortable and easy wear for a baby. Quality soft material. Attractive detail with smocking and little tractors embroidered, and little collar an... See more

Rated 5 out of 5 stars

As first time parents and visiting other shops, we found Millie & Ralph to be very informative with the employees having large knowledge on all the items in store. The staff where not persuasive to... See more

Rated 5 out of 5 stars

Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing... See more

Rated 5 out of 5 stars

Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more



Company details

  1. Baby Clothing Store

Written by the company

Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,556)

1,068 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

I ordered a few items as a gift. After I ordered i reviwed my details and realised it was going to be delivered to my old address. I emailed the company and Olivia rectified this for me. Customer service was second to none. Thanks again!

The quality of the clothes are beautiful. I'd definitely order from Millie and Ralph again when I'm looking for something special.

19 May 2026
Unprompted review
Rated 1 out of 5 stars
Millie & Ralph logo

Reply from Millie & Ralph

Hi Eve

Thank you for taking the time to leave a Trustpilot review. I am sorry to hear that you haven’t received your parcel. Having looked into this from the order number linked to the review I can see that Royal Mail have returned this to sender as you didn’t provide a full delivery address as checkout. The house name or number was missing and they were unable to deliver this. If you would like to reach out to our customer service by email they can arrange to resend this or issue a refund once returned by Royal Mail.

Kind Regards

Ben
Millie & Ralph

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