Miller Homes Reviews 

6,555
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful sales team and knowledgeable staff who guide buyers step-by-step to make the entire purchasing journey smooth and completely stress-free. People also greatly appreciate the prompt, professional repair work and thorough attention to detail provided by friendly technicians during home visits. Some reviewers were not happy with the aftercare service, noting prolonged delays, poor communication, and serious difficulties in resolving ongoing property issues. A few consumers additionally mentioned frustrating experiences regarding unfulfilled commitments, unanswered emails, and very slow responses from customer support teams after moving in.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, professional, and supportive approach... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards of workmanship and... See more

Location

Reviewers mention ambiguous feedback about location, noting that while the houses are situated in nice areas,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thank you to Jackie and Alison at Portside Village Middlesbrough!! We are just beginning our house journey and though we aren’t ready to buy just yet, we will definitely be back to miller than... See more

Company replied

Rated 5 out of 5 stars

Nicola at Dial House Place, Rainford was extremely helpful when myself and my partner dropped in to view the homes available. She was very knowledge about the site, providing us with different options... See more

Company replied

Rated 5 out of 5 stars

Annabel & Debbie @ Lunts Heath Rise - Widnes are very knowledgeable / professional / like strawberries & cream they’re a great working team. They want to help no matter what your budget & will endeav... See more

Company replied

Rated 5 out of 5 stars

East Mids: Craig Techncian attended today to fix a loose tile in the shower. From the get go Craig was friendly, approachable and respectful. He talked us through the process of the remedial work and... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Miller Homes

Written by the company

Miller Homes is one of the UK's leading private homebuilders with a long-standing reputation for building high-quality, energy-efficient homes and providing 5* customer service. For more than 90 years, we've been building homes for people to make their own. Throughout that time, we've been listening to our customers, understanding what they like and what they want, and using that knowledge to continually improve and enhance the homes we build. From the materials we use to our meticulous quality control and the exceptional customer service we pride ourselves on, we always go the extra mile. Buying a new home is an exciting adventure, and we're here to provide all the support you need from our first meeting through to moving day and beyond. Start searching for your new home today and live your new adventure. FIND YOUR DREAM HOME

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,555)

1,276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Chris Smith, when he came to fix my bathroom shower screen. Smith took his time and did a very neat job. I will give him 10/10 for his excellent job.
Weldone Smith 👍🏿

30 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Akoja,

Thank you for taking the time to leave a review. We are delighted to hear that Chris carried out a great job.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Had the same tech a few times for…

Had the same tech a few times for different snags he’s always professional and does quality work. Always willing to go above and beyond. The Techs name is Chris Smith I am always happy when it’s him that turns up because I know the job will be done right.

29 July 2026
Unprompted review
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Reply from Miller Homes

Hi Richard,

Thank you for taking the time to leave a review. We are delighted to hear that Chris has always been so professional and carried out great work.

Best wishes,
Miller Homes

Rated 1 out of 5 stars

Unable to obtain deposit back

I reserved a plot 57 Roman Croft, for a number of reasons the reservation has been cancelled. A deposit of £150 was paid which is a refundable deposit. When we cancelled the reservation we asked for the money back, Charlotte emailed in response and stated she would ask head office to sort. We now have no response from site or customer care. Just be warned that they are quick to take and go deaf when its time to give back.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Internal Doors

Well organised and scheduled for the contractor to turn up on specific day and complete repair works to internal doors.

Sam Taylor arrived on time, completed the job to a great quality fixing all issues with no problems and had no issues with the scale of the job. Even brought to our attention a little fault with the front door that he fixed on site at no additional expense.

29 July 2026
Unprompted review
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Reply from Miller Homes

Hi Ali,

Thank you for taking the time to leave a review. We are delighted to hear that Sam carried out all work to a high standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Way to go SUE!

We recently bought a house on the Mill Chase Park development, and Sue was our sales rep throughout the process. She was friendly, approachable, and always happy to answer any questions we had. She was professional, knowledgeable, and genuinely cared about making sure everything went as well as possible. We’re really happy with our new home and would like to thank Sue for all of her help. We wouldn’t hesitate to recommend both Sue and the Mill Chase Park team.

29 June 2026
Unprompted review
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Reply from Miller Homes

Hi Ryan,

Thank you for taking the time to leave a review. We are delighted to hear that Sue was so friendly, approachable and professional throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Hi just had Chris and mark did a…

Hi just had Chris and mark did a fantastic job

28 July 2026
Unprompted review
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Reply from Miller Homes

Hello,

Thank you for taking the time to leave a review. We are delighted to hear that Chris and Mark did such a good job.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Great experience at Rookery Place

We had a great experience buying our home with Miller homes. Andy and Jo in the Rainford office have been great throughout. They are both really warm people who care about your experience. They went the extra mile to make the experience as smooth as possible and get us into our home. They were able to advise and problem solve where needed. The home quality is brill and we are overall happy with the home. Some minor snagging as expected but this is being addressed promptly.

The team on the site are great too, Liam and Jack have been friendly and are passionate about their job ensuring the homes are done to a high standard. Sarah has been helping us now that we are into the home and is really approachable and helpful. She has been a pleasure.

Overall we have had a great experience and would recommend the site to everyone.

30 June 2026
Unprompted review
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Reply from Miller Homes

Hi Thomas,

Thank you for taking the time to leave a review. We are delighted to hear that our team at Rookery Place have been so helpful and we are pleased that you are enjoying your new home.

Best wishes
Miller Homes

Rated 2 out of 5 stars

We reserved a home on Lunts Heath Rise…

We reserved a home on Lunts Heath Rise In Widnes. We thought it was perfect for us however, after reservation there were repeated incidents of police attendance and antisocial behaviour. We complained to Miller as having an agreement for a £459,000 home, we were concerned.

Following repeated incidents we were told it was in hands and being dealt with. We joined the social media group for the estate. This was not the case. Repeated incidents occurred of police attendance.

We went back to Miller and asked for a substantial package given the situation. We did not ask for the sale of the house to be reduced, merely a package that could help and in the event of selling due to this behaviour we wound be in a better position. Miller came back on several responses defending themselves and not helping.

Imagine spending £459k on a new home and the neighbours causing repeated police attendance. Miller are standing their ground and not helping. I am more than happy to disclose emails from their sales managers and directors. We recently went to an options meeting and was asked to provide feedback. Deb was amazing - a clear asset to this company. What was missing was any conversation about our concerns. We attended the meeting and absolutely nothing was discussed regarding our concerns regarding a £459k sale - truely call me 07803829342

24 July 2026
Unprompted review
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Reply from Miller Homes

Hi Dan,

Thanks for taking the time to leave a review. We’ve shared your feedback with our regional team who will be in touch directly to discuss your concerns.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Had some settlement cracks repaired…

Had some settlement cracks repaired today by a very friendly and helpful Technician called Mark Seaton. He was very helpful, efficient and very tidy. He went above and beyond to help me and has done a great job.

24 July 2026
Unprompted review
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Reply from Miller Homes

Hi Anna,

Thank you for taking the time to leave a review. We are delighted to hear that Mark did such a good job.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Massive thank you to Craig Technician

Massive thank you to Craig. Was booked in at 0830 but due to my circumstances I had to change the timing significantly. Craig was completely flexible and re booked the appointment at 1300hrs. No issues what so ever.
He completed the task on my door with minimum fuss and in detail. A friendly bloke who obviously takes pride in what he does!

Cheers!

24 July 2026
Unprompted review
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Reply from Miller Homes

Hi Dean,

Thank you for taking the time to leave a review. We are delighted to hear that Craig did such a good job.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Chris Smith came by and did an amazing…

Chris Smith came by and did an amazing job, thank you so much.

24 July 2026
Unprompted review
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Reply from Miller Homes

Hi Karolek,

Thank you for taking the time to leave a review. We are delighted to hear that Chris did such a good job.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Lunts Heath Rise Widnes

We’ve had a fantastic experience with Miller Homes so far. As first-time buyers, Annabel has been incredibly helpful from the very beginning, always taking the time to answer our questions and guide us through every stage of the process.
We had our options meeting today with Debbie, who was equally lovely. She was extremely thorough and made us feel confident in the choices we were making.

23 July 2026
Unprompted review
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Reply from Miller Homes

Hi Ellie,

Thank you for taking the time to leave a review, we are delighted to hear that Annabel and Debbie have been so helpful and we hope that you enjoy your new home when the time comes.

Best wishes
Miller Homes

Rated 5 out of 5 stars

Mark and Minde - The Fairings

Mark and Minde arrived on time and commenced the list of tasks. Work completed was really good, and both were helpful when discussing issues and arriving at solutions. Thanks for your help.

10 July 2026
Unprompted review
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Reply from Miller Homes

Hi Mark,

Thank you for taking the time to leave a review. We are delighted to hear that Mark and Minde were so helpful and completed work to a great standard.

All the best,
Miller Homes

Rated 5 out of 5 stars

Mark T and Alex B did a great job with…

Mark T and Alex B did a great job with great communication

23 July 2026
Unprompted review
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Reply from Miller Homes

Hi Alfie,

Thank you for taking the time to leave a review. We are thrilled to hear that Mark and Alex carried out a great job.

All the best,
Miller Homes

Rated 5 out of 5 stars

Had engineer turn up today called…

Had engineer turn up today called Harry, very pleasant man to deal with professional approach and professional finish, highly recomendable man who knows his job

23 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Darren,

Thank you for taking the time to leave a review. We are thrilled to hear that Harry was so professional and carried out work to a high standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Mark and Alex top lads

Had mark and Alex out today to do some repairs, which were really friendly polite lads, nothing was too much trouble, fantastic service all round

23 July 2026
Unprompted review
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Reply from Miller Homes

Hi Holi,

Thank you for taking the time to leave a review. We are delighted to hear that Mark and Alex were so friendly, polite and provided fantastic customer service.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Craig the technician was absolutely…

Craig the technician was absolutely outstanding. From start to finish, he provided the best service I’ve ever experienced. He arrived exactly on time, was incredibly polite, friendly, and professional throughout, and immediately put me at ease.

Craig was extremely knowledgeable and took the time to explain everything clearly, making sure I understood the work being carried out. His attention to detail, efficiency, and the quality of his workmanship were exceptional, and it was clear he takes real pride in what he does.

Nothing was too much trouble, and he went above and beyond to ensure everything was completed to the highest standard. It’s rare to come across someone who is not only highly skilled but also genuinely cares about delivering excellent customer service.

Craig the technician is a real credit to the company. I couldn’t be happier with the service and would highly recommend both him and the company to anyone. Thank you for such a fantastic experience!

22 July 2026
Unprompted review
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Reply from Miller Homes

Hi Alishia,

Thank you for taking the time to leave a review. We are thrilled to hear that Craig was so polite, knowledgeable and provided excellent customer service.

All the best,
Miller Homes

Rated 5 out of 5 stars

Mark Taylor and Harry have been kind…

Mark Taylor and Harry have been kind friendly very professional , cleaned everything up after themselves , pleased with all the work they have done

21 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Erica,

Thank you for taking the time to leave a review. We are delighted to hear that Mark and Harry were so kind, friendly and professional.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Mark Taylor went over and above

Mark Taylor went over and above - not only did a great job but cleaned up afterwards and most importantly, he was very friendly and polite which is excellent when you're having strangers in you home. Thanks Mark.

20 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Al Jeffery,

Thank you for taking the time to leave a review. We are thrilled to hear that Mark was so friendly, polite and went above and beyond to carry out work to a great standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Mark Taylor from Miller Homes - friendly & professional service

Mark Taylor from Miller Homes did a great job at installing paving slabs and finishing off the patio, finally it feels like our garden is complete. Friendly, professional guy - Thanks Mark!

20 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Daz K-G,

Thank you for taking the time to leave a review. We are delighted to hear that Mark was so friendly and professional while carrying out work on your patio.

Best wishes,
Miller Homes

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