Millennium bcp Reviews 

I am at the Cascais Millennium branch, and their check-in kiosk has been broken for at least a couple of months! Fix the machine! Or buy a new one,… it is bad enough having to wait, but if it takes you 10 minutes just to use a machine to get a ticket, than why bother? This is a big bank that I pay a monthly fee for maintenance of my account. Fix your technology!

Waited for 58 minutes on a call center line..only to be cut off!!!! Useless service.

They were good in 2017, became completely incompetent. I went 3 x to the Paco de Brandao branch two years ago to close my inactive, unused account. Each time I spoke with managers and signed documents. They never closed my account! Im still getting notices and they were deducting small monthly fees, creating a small negative balance that keeps growing!

We have been Millenium, so called "Centro Prestige" customers for 7 years and the quality of service keeps dropping every year. Total lack of support or responsiveness for simple matters as incoming or outgoing transfers. Unacceptable delays to get things done and they keep asking the same support documents that I always send in advance but thing don't move in the right direction at all. Very frustrating

I had a pending unauthorised transaction of 530 EUR on my account.

I called them at 2pm which took 40 minutes to get through and they said I will need to cancel the card but and they said they will try to cancel the transaction.

Clearly they didn't even bother trying because the payment went through at midnight that same day.

What kind of old system are they using where companies can make unauthorised transactions at will.

I will be switching banks and also telling my clients to do the same.

I have been a client since 2018.
I am a "prestige" client, which should mean I pay for extra services and some extra attention and support.
Wrong.
Without any warning they changed my agency, removed my account manager and don't provide any information via phone, email or app. Only going to the agency in person.
At the agency, I was treated with despise and disrespect by some suited man who said "if I want a better treatment I should put more money"
By the way I was there to consider transferring a fair amount of money that I have in another bank - which will not happen anymore.
So if you are considering a good bank that treats you with the respect a client deserves, just choose any other bank.
The same goes to their "digital branch", Activo Bank.
After 7 years of account, it's time to find another bank.

After selling a property I co-owned with my ex-partner, I went to Millennium BCP in São Brás de Alportel to close our joint mortgage account. That was on March 27th.

I was told I couldn’t begin the process yet due to some internal code still linked to the account, and was asked to return the following week. I did. I signed all the necessary paperwork. The bank said they’d forward documents to the Armação de Pêra branch so my ex could sign on her end — but from there, the process basically stalled.

I made multiple visits to the branch, called customer service several times (which, by the way, has no access to the actual system tracking your case), and spent hours trying to get a straight answer. The branches couldn’t even confirm whether the documents had been signed or not.

Eventually I found out that the documents were mailed from Armação to São Brás on April 10th — yet somehow they only arrived a full week later, despite being just 50km apart. I’ve received packages from Spain faster than that.

And even once the documents arrived? Nothing happened. It wasn’t until I physically walked into the branch again on April 21st, expressed my frustration, and threatened to submit a formal complaint, that anything moved. Magically, within the hour, I got an SMS confirming the account was closed.

The lack of communication, transparency, and urgency was appalling. If you’re used to modern banking — especially with digital features — this feels like stepping back into the early 2000s. Honestly, I’ve handled more complex banking matters with Canadian banks online, while living in Portugal, in less time and with zero stress.

Millennium BCP made this a frustrating and time-consuming experience I wouldn’t wish on anyone.

I regret opening an account with Millennium BCP. While their website appears professional at first glance, my experience using their services—especially in comparison to other banks—has been disappointing.

The cost of transferring money abroad is high, and worse still, you can't do it yourself; it requires manual intervention from their staff. When using a credit card in another country, they apply an additional fee, which adds up quickly. DId not expiriences this with other bank credit cards.

The website and app are frequently down, and the interface is not user-friendly or intuitive. Many actions on the site require SMS verification, but in the area where I live in Portugal, I often don’t receive these SMS messages, making it very difficult to complete transactions.

Too much information for application.
I know, KYC requires much information for a bank account, but i ve renderend a lot of details as tax info, Nif, recent pay slip, bank statement other banks in English, but they still require a letter in English for proof of employer that unfortunately cannot be given in English. You have to put in a lot of effort, and they do not state what exactly is required in advance, for an application.
Well, I’ll not be banking with Millenium than.

Not been able to pay an international transfer as they were "experiencing difficulties" for about 1 week (not sending sms to confirm the transaction. Application is ages behind all other banks (things need to be redone over and over again after their system fails, and no option to save the transaction) I worked with. They kept my money from international transfer when receiving it for a few weeks even though it was announced. Terrible experience!!!

you've charged 28 eur for a urgent transfer
28 eur? why not 100?
how is this number even calculated?

I had a disappointing experience at the Millennium BCP branch in Arganil today. I went in to open a business account, discuss investment options, and explore the possibility of securing four mortgages. However, the woman at the counter simply dismissed me with a blunt “no” until I left, showing no willingness to assist.

Just the week before, a South African employee at the same branch had informed me that they could help, which made this encounter even more frustrating. Given the poor customer service and unprofessional attitude, I have since canceled my personal account and moved my banking to a different institution. It’s unfortunate, as I had been ready to bring significant business to the bank.

Customer service: A Kafka-esque nightmare. The friendly staff can't save these horrendously designed systems from draining the life out of you.

In case you dare to apply for a housing loan:

Millennium Bank advertises attractive perks and up to 90% credit funding for some customers. However, when you reach the stage of having your property appraised, prepare for a nightmare. In my case, the so-called independent appraisal company undervalued my property by a staggering €50,000 due to a miscalculation of the apartment’s area. And let me tell you, according to their evaluation, you count buy an apartment in a village, let alone in Lisbon. Even after I provided updated documentation that clearly proved the error, they refused to correct it. To make matters worse, Millennium Bank then offered me the option to pay an extra €250 for another “independent” appraisal—or simply move my account to a better bank. This experience has been extremely disappointing and frustrating.

RUN FROM millennium BCP - Bank it is not TRUSTWORTHY!!!

I closed the bank account in person in London EC4N 4UA, at the time they didn't give me confirmation, that the account was closed !! Instead they told me that when the account balance is zero will close automatic, so I transfer all the money to my account, in front the customer service and She confirm again the balance now is zero.
nearly 1 year after , I just received a Letter charge me for tariff!!!

Millennium bcp Bank mishandled a large transfer. Despite numerous conversations, they failed to provide clarity or support. The branch assured me of coverage up to €60,000.
However, I still don't know where my money is, who collected it, or if an ID check was performed. The recipient, confirmed they never received the transaction. I was advised to obtain a police report and have included this in correspondence.
I have no confidence in Millennium Bank and have taken the matter to the Client Ombudsman and my lawyer. The lack of care and support is appalling.

They suddenly suspend my card and all my detect debits etc .
They required I provide proof of address to continue the account under some stupid Guistapo Law
I've been living at same address for 5 years .
Discrimination against EU member foreigners.
Avoid this fascist bank like the plague

AVOID this bank for credit home loan.
They will deduct you the 2% of your debit if you sell the appartament within 5 years (with fix tax fees )
Other banks are so much better.
Moreover the customer service is the worst ever .
They don't deserve one star , is too much

I want to share with you today my disappointment. Millenium Bank has been managing our company's account for two years. Where the health of our company no longer needs to be demonstrated. Our activity requires us to travel a lot throughout Europe and the world.As you can imagine, we often go through vehicle rental establishments to be able to carry out our work. Some of these companies ask us for security deposits which can sometimes go up to 1200 euros (amount automatically refunded 48/72 hours after returning the vehicle. We therefore took out a credit card from Millennium to deal with this eventuality.
.To date the authorized amount is only 500 euros which poses a serious problem. We wanted to extend it to 1500 euros in recent days to be. refused by the bank to increase this credit for the sole reason of using it for vehicle rental. We are now thinking of closing our professional account because after two years we clearly see that we do not have the confidence of our bank.

Can’t rate zero or negative otherwise I would, their staff member Elisabete Pinto is a thief, stole €605 from my personal account that has nothing to do with a closed case on an old business account resolved by Lilia Rocha in February this year, she won’t respond to 3 emails so far and the central centre has even blocked my email address so I’ll see where this review gets me!!!