Call and asked a few question , about materials etc they called back within 20min said the stock would be in on Thursday and then delivery to me Friday , put order in , all received Friday. As promise... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great choice from stock. Decent prices, although postage is a bit steep. That said, delivery is by DPD which is invariably more reliable than Parcel Force. I've ordered twice from Metro Fixings and h... See more
Company replied
Amazing experience. Always picked up the phone. Laurence gave invaluable technical help to find a solution for a complex structural challenge. Products arrived first thing to site the next day. Will d... See more
Company replied
Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. An... See more
Company replied
Company details
- Building Materials Supplier
- Fastener Supplier
- Hardware Accessories Store
- Hardware Store
- Safety and Work Wear Store
- Tool Store
Written by the company
At Metro Fixings, we do more than just supply products - we build partnerships. Servicing the construction, internal fit-out, civil engineering, DIY, and M&E sectors, we are your trusted partner in delivering materials, expertise and solutions that help you succeed. We offer 35,000+ products ready for next-day delivery nationwide with products available from quality brands such as Simpson Strong-Tie Rawlplug, Unistrut, Ancon, Bosch, Fischer Fixings, Sika Everbuild, Soudal, CT1, Mapei and many more.
Metro Fixings Ltd
Written by the company
- Your Partner in Construction
- Our mission is to build lasting relationships by providing quality every step of the way, backed by expert knowledge, unwavering reliability, and a commitment to a more sustainable future.
Contact info
Unit 3 Tewin Court, AL7 1AU, Welwyn Garden City, United Kingdom
- 01707 375172
- sales@metrofixings.co.uk
- metrofixings.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order arrived promptly
My order arrived promptly. No complaints. Price was reasonable.
2 April 2026
Reply from Metro Fixings
Good afternoon Gavin,
Thank you for taking the time to review us.
We always aim to provide the best service and value for money possible for our customers - we're glad we did so for you.
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Brian,
Thank you for taking the time to review us, we really appreciate it!
We're really pleased to hear you were happy with your order and our service.
We hope to see you again in the future,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon David,
Thank you for taking the time to leave us a review - we're delighted to hear you were pleased with the service you received from us!
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Nigel,
Thank you for taking the time to leave us a review. We're really pleased to hear you were happy with our service!
We hope to see you again soon,
The Metro Fixings Team
Cannot fault them
Cannot fault them. To get a great price (the best I could find) is one thing, but to match it with great customer service, even being contracted by the delivery driver by mobile, is just fantastic. And on top of this, ordered Friday, arrived Monday. Suppose to be 2 working days. Will use this company again. A faultless experience.
30 March 2026
Unprompted review
Reply from Metro Fixings
Good evening,
Thank you for leaving us a review - we really appreciate you taking the time to do so!
Providing quality service is of the utmost importance to us, so we're delighted to hear you were so pleased with your order experience from start to finish. Thank for you choosing us.
We hope to see you again soon,
The Metro Fixings Team
Excellent service provided with…
Excellent service provided with extremely quick delivery
26 March 2026
Reply from Metro Fixings
Good evening Jackie,
Thank you for taking the time to review us - we're so pleased you were happy with our service!
If there's anything more we can help with, please do get in touch.
The Metro Fixings Team
Reply from Metro Fixings
Good evening Jordan,
Thank you for taking the time to leave us a review, we're glad we good get your goods to you in quick time.
We hope to see you again,
The Metro Fixings Team
quick and easy
23 March 2026
Reply from Metro Fixings
Good evening Alex,
Thank you for taking the time to review us - we're delighted you had a positive experience ordering with us.
We hope to see you again,
The Metro Fixings Team
Well made joist hangers and a fair…
Well made joist hangers and a fair price. I would recommend.
Thanks
18 March 2026
Reply from Metro Fixings
Good evening Alan,
Thank you for taking the time to leave us a review!
It's great to hear you were pleased with your goods - if there's anything more we can help with, please don't hesitate to get in touch.
See you next time,
The Metro Fixings Team
Great Service
Have now ordered twice online for collection at store. Prices very competitive and products have always been ready with friendly service
19 March 2026
Reply from Metro Fixings
Good afternoon Geoff,
Thank you for taking the time to leave us a review.
It's been a pleasure to serve you at the trade counter - we're delighted you've been pleased with both our service and prices.
We hope you drop by again soon,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Bill,
Thank you for taking the time to leave us a review - it's great to hear you were pleased with our service.
We hope to see you again in the future,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon Gordon,
Thank you for taking the time to review us, we really appreciate it. We're glad you appreciated our prices and service, thank you for choosing us!
We hope to see you again,
The Metro Fixings Team
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to leave us a review - we're delighted you were pleased with our service!
We hope to see you again,
The Metro Fixings Team
Excellent experience
Quick, no-fuss ordering process. Very quick delivery, same as Amazon.
13 March 2026
Reply from Metro Fixings
Good afternoon Eugene,
Thank you for taking the time to review us - we really appreciate it.
We're really pleased to hear that you found ordering with us a smooth, easy process! If there's anything more we can help with, please don't hesitate to get in touch.
See you soon,
The Metro Fixings Team
Reply from Metro Fixings
Good evening Peter,
Thank you for taking the time to leave us a review - we're delighted you were pleased with our service!
We hope to see you again,
The Metro Fixings Team
Communication was excellent
Communication was excellent . DPD messed up delivery - but all sorted
27 February 2026
Reply from Metro Fixings
Good afternoon,
Thank you for taking the time to review us.
We apologise on behalf of DPD for the delivery trouble, but glad all was sorted. We're pleased you appreciated our service and communication, and if there's anything more we can help with, please get in touch.
We hope to see you again,
The Metro Fixings Team
Best price for the VacMaster I wanted
Best price for the VacMaster I wanted, free delivery and it arrived the next day even though it was Saturday.
27 February 2026
Reply from Metro Fixings
Good afternoon Mike,
Thank you for taking the time to leave us a review, we really appreciate it.
Making quality products accessible to all our customers is super important to us - we're delighted you were pleased with our products and service.
If there's anything more we can help with, please don't hesitate to get in touch.
The Metro Fixings Team
Reply from Metro Fixings
Good evening Mark,
Thank you for taking the time to leave us a review - it's always great to hear when our customers are satisfied with their experience.
We hope to see you again soon,
The Metro Fixings Team
What you need, When you need it
Exactly what I needed, easy to order and delivered the next day. Perfect.
19 February 2026
Reply from Metro Fixings
Good evening Cheryl,
Thank you for taking the time to leave us a review - your time and custom is appreciated!
We hope to see you again soon,
The Metro Fixings Team
Products all delivered promptly within…
Products all delivered promptly within 48 hours - thank you.
13 February 2026
Reply from Metro Fixings
Good evening Martyn,
Thank you for taking the time to review us - it's greatly appreciated.
If there's anything more we can help with in future, please don't hesitate to get in touch,
The Metro Fixings Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.