Clarkes of Walsham Reviews 

1,914
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast, reliable delivery service, noting that heavy items and building materials arrive promptly, well protected, and in great condition. Consumers also appreciate the incredibly helpful, polite staff who make online ordering seamless, ensuring that purchases are handled with care from start to finish. Some reviewers were not happy with delivery scheduling, mentioning occasional delays or instances where shipments did not arrive on the promised day. A few other people also felt that communication regarding unexpected changes to arrival times could be handled much better by the team.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the prompt, fast arrivals and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are... See more

Service

Consumers find service to be positive, highlighting easy ordering processes, quick delivery, and friendly,... See more

Order

Clients share satisfaction on order processes, frequently highlighting the easy online platform, helpful... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used clarks for many years when working for a company in cambridge. I continue to order through them asi find that are always competitive price wise ,and the staff are always courteous, knowl... See more

Company replied

Rated 5 out of 5 stars

I have been using clarkes of Walsham for a number of years and they have never let me down, never ever messed up an order, everything is always picked and delivered correctly and arrives on the day... See more

Company replied

Rated 5 out of 5 stars

I had previously had some supplies delivered by Clarkes and the service and price was very good. This time I decided to collect, which meant driving 46 miles to the yard, but I'm glad that I did. On... See more

Company replied

Rated 5 out of 5 stars

I received my delivery of plywood and insulation promptly this morning. Total order was over £40 less than Wickes and B&Q. Delivery was wrapped and well protected on the lorry, all delivered in good c... See more

Company replied


Company details

  1. Building Materials Store
  2. Aggregate Supplier
  3. Clothing Store
  4. Fence Supply Store
  5. Landscaping Supply Store
  6. Lumber Store

About Clarkes of Walsham

Written by the company

Everything you need in one place

Clarkes are one of the largest independent suppliers of building, agricultural, and landscaping materials in East Anglia.

We have been your trusted, local builders merchant supplying the trade and public for over 115 years.

VISIT OUR WEBSITE our delivery service ABOUT US

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,914)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good company to do business with

A good company to do business with
You feel like they appreciate your custom

19 August 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Jeremey,

Thank you very much for your kind words. It’s especially nice to hear that you feel valued when dealing with us — comments like that really mean a lot!

If we can help with anything else in future, please don’t hesitate to get in touch.

Tom

Rated 5 out of 5 stars

Proper company with proper service

Great website, no hassle, delivery perfect, quality of goods excellent. Clear communications via email. Will use them for all garden and building needs.

18 August 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Peter,

Thanks for taking the time to leave such a great review! I’m really pleased to hear you had such a positive experience throughout, from ordering online right through to receiving your delivery. It’s fantastic to know we’ll be your first choice for your future garden and building projects!

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Fast order turn around and excellent…

Fast order turn around and excellent bulk bag placement by the delivery driver - exactly where we wanted it.

19 August 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Hilary,

Thank you very much for your kind words. I’m really pleased everything went smoothly, and it’s great to hear the driver got the bulk bag exactly where you needed it!

If you need anything else at all, feel free to let us know.

Tom

Rated 5 out of 5 stars

Good quality products at reasonable…

Good quality products at reasonable price. Safe quick delivery ! Excellent

18 August 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hello,

Thank you very much for your kind words. I’m really pleased to hear you were happy with your order and that everything arrived quickly and safely!

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Best company for fencing

I've used clarks for many years when working for a company in cambridge.
I continue to order through them asi find that are always competitive price wise ,and the staff are always courteous,
knowledgeable, and willing to assist you when you have a question. And I've found delivery from them to be first class unlike other suppliers I use.

19 August 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Andrew,

What a wonderful review, thank you so much! It’s fantastic to hear you’ve continued to choose Clarkes over the years, and that our team and delivery service have consistently looked after you. Your continued support really does mean a lot to us.

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Excellent!

Easy ordering, helpful office staff and friendly polite driver. Will use again. Thank you.

19 August 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Spencer,

Thank you very much for your kind words. I’m really pleased to hear everything went smoothly and that both our office and delivery teams made such a positive impression!

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Always a nice place to come and visit…

Always a nice place to come and visit even if just to browse.

1 September 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Brian,

Thank you very much for your kind words. It’s lovely to hear you enjoy visiting us, even when you’re just popping in for a browse!

We look forward to welcoming you back again soon.

Tom

Rated 5 out of 5 stars

quality timber .good price

quality timber .good price. And super delivery.

20 July 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Nigel,

Thanks for the review! I'm really pleased to hear you were happy with the quality of the timber, the pricing and the delivery service.

If you ever need anything else, we're always happy to help.

Tom

Rated 5 out of 5 stars

fence panels

Ordered fence panels, delivery was great, panels are good quality. Great company

20 July 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hello,

Thank you very much for your kind words. I’m really pleased to hear you were happy with the fence panels and that everything went smoothly from ordering through to delivery.

If you need anything else at all, feel free to let us know.

Tom

Rated 5 out of 5 stars
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Visper,

Thanks for the review! I'm really pleased to hear you were happy with the service and delivery.

If you ever need anything else, we're always happy to help.

Tom

Rated 5 out of 5 stars

Everything is great

Everything is great, fast delivery, good quality.

20 July 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Wojciech,

Thanks for the review! I’m really pleased to hear everything met your expectations and that you were happy with the overall experience.

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Fast and friendly service

20 July 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Mr Youngs,

Thank you very much for your kind words. I'm really pleased to hear you've consistently had a great experience with us and that you've found the service fast and friendly!

If we can help with anything else in future, please don't hesitate to get in touch.

Tom

Rated 5 out of 5 stars

Super service!!

Good communication, delivery details...
Delivery driver helped me get bags of salt in my garage, shhh don't get him in trouble.

Super service!!

Andrew

30 July 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Andrew,

What a great review, thank you so much! I'm really pleased to hear you were happy with the communication and service throughout, and don't worry... your secret's safe with us! 😉 It's great to know the driver went the extra mile to help.

If you ever need anything else, we're always happy to help.

Tom

Rated 4 out of 5 stars

Delivery problem but very well resolved

UPDATE: Customer service manager contacted me first thing the next day. Very apologetic and got the delivery made within the hour. A very satisfactory response. Thank you.

Massively disappointed in what has previously been a reliable company,

After placing an order I emailed asking to be notified of the delivery date, and got a reply stating it would be today. I subsequently received a standard delivery confirmation, again saying delivery would be today.

Around 3pm, with still no delivery, I called to make sure it was still today and got that confirmation.

I have been waiting since 7am, my wife and I altering our arrangements so that at least one of us was here to accept delivery.

Now 6pm and NO DELIVERY - NO PHONE CALL, NO EMAIL, NOTHING.

Pathetic and deeply disappointing!!

15 July 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Alastair,

Thank you for updating your review following resolving of the issue. I'm really pleased we were able to sort the issue quickly for you, although I'm sorry again for the frustration and inconvenience caused by the missed delivery.

Once we realised what had happened, we investigated the issue, accepted responsibility, and arranged for our Transport Manager to personally deliver your order as quickly as possible. We really appreciate you giving us the opportunity to put things right and for taking the time to update your review afterwards.

If there's anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Excellent Company


Excellent. Ordered some fence panels & a box of screws. Arrived within 3 days & all great quality. Kept me updated re delivery by email & phone plus the driver called on the day of delivery to advise of his eta. Also helped me carry everything into my back garden exactly where I wanted them. Good service & how things always used to be as opposed to nowadays. Will definitely use them again

9 July 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Darren,

What a wonderful review, thank you so much! I’m really pleased to hear everything went smoothly from ordering through to delivery, and that the team kept you well informed along the way. It’s also great to know the driver went the extra mile to help — comments like yours are always really appreciated.

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Great service

Great service, good communication and exactly what was ordered.

19 June 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hello,

Thank you very much for your kind words. I’m really pleased to hear everything went smoothly and that you were happy with both the communication and your order.

If there’s anything else we can help with, just give us a shout.

Tom

Rated 2 out of 5 stars

Disappointing delivery

I chose Clarkes of Walsham based on their many positive reviews, particularly regarding delivery, but unfortunately my experience was very different.

The delivery driver accessed my back garden without any instruction to do so and placed a very large, heavy trough directly on top of one of my plant beds, damaging established plants. I contacted the company to ask for an explanation, and the driver claimed they hadn't seen any plants. Given that the trough was sitting in the middle of a large, well-established flower bed, I found this difficult to understand. It’s impossible not to see the plants.

I replied with a photo clearly showing the trough on top of the plants. After sending the evidence, I received no further response.

Mistakes can happen, and I would have appreciated an honest acknowledgement or apology. Instead, my concerns were simply ignored. Based on my experience, I can't recommend them.

12 June 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Brittany,

I'm very sorry to hear about your experience and for the damage caused to your plants.

Having looked into this further, I understand the driver made the decision to place the trough inside your gate as he was concerned about leaving it on a busy street. His intention was to help protect your order, but I'm very sorry that, in doing so, the trough was placed on your flower bed and caused damage.

I'm also aware you mentioned not receiving a further response. We did send a follow-up email after receiving your photographs, including an apology, but I'm sorry we've still left you feeling that your concerns weren't fully addressed. We'll be reaching out to you again shortly in the hope that we can resolve this matter with you.

Tom

Rated 5 out of 5 stars

Great service

Very happy with the service provided

18 June 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Raffie,

Thanks for the review! I’m really pleased to hear you were happy with the service we provided!

If you need anything else at all, feel free to let us know.

Tom

Rated 5 out of 5 stars

Product was as described

Product was as described, goods arrived quickly, delivery was efficient.

17 June 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Sarah,

Thank you very much for your kind words. I’m really pleased to hear everything arrived quickly and that you were happy with the overall experience.

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Best Store in the UK!

I have used Clarkes for years mainly in Suffolk then moved to North Norfolk. There is not place like Clarkes anywhere in Norfolk or for that matter in Suffolk, Essex or Cambridge where I have lived also. Amazing quality and prices. Free delivery over certain level is appreciated and long may they thrive. Drivers are so friendly and all staff helpful no matter if it’s a big or small order.

17 June 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Mr Hunter,

What a wonderful review, thank you so much! I’m really pleased to hear you’ve continued to choose Clarkes over the years, even after moving to North Norfolk. Being called the best store in the UK has certainly made us smile! Your comments about our quality, pricing and the service from both the team and our drivers are hugely appreciated, and your continued support really does mean a lot to us.

If we can help with anything else in future, please don’t hesitate to get in touch.

Tom

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