I have ordered the mertra technical joggers and the reversible back pack and I ordered it a week ago and it still hasn’t arrived. I have got no updates or emails about where it is as well.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping was not next day but it did end up getting shipped out due to many help from the email of this brand and I would purchase again.
Customer service was amazing. I had an issue with one of my items, and they explained exactly how I could resolve it. Since the item was faulty, they also provided me with a store credit code for my n... See more
Amazing brand, original designs, high quality, perfect fit and awesome logos. Would recommend to any streetwear or fashion enthusiast. most of the bad reviews on this are from people mistaking fak... See more
Company details
Written by the company
Australian Streetwear Brand
Contact info
Unit 11/18-20 Edwards St, Oakleigh, 3166, Melbourne, Australia
- support@mertramertra.com
- mertramertra.com
3.0
Average
259 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick to respond and quick and…
Very quick to respond and quick and easy check out process
6 October 2024
Unprompted review
Great quality clothes and outstanding…
Great quality clothes and outstanding customer service
10 September 2024
Unprompted review
Unable to get into page
I know that it is a great brand and would love to get something but I cant even buy anything i get a page saying password and email and nothing ever works
10 September 2024
Unprompted review
Really good customer service
Really good customer service. Ordered twice because I was indecisive and they refunded me one of the shipping costs right away!
21 August 2024
Unprompted review
Just a great fashion brand making great clothes
What an absolutely amazing business. I’ve been buying from Mertra for almost a year and they’ve never disappointed. The quality, uniqueness, and feel of the clothes is top tier. Customer service is also amazing. Had a problem with an order and they had it sorted in no time. Love the work over at Mertra, keep it up.
22 August 2024
Unprompted review
I asked if they could change the size…
I asked if they could change the size and they did it pretty much straight away. Really good customer service.
21 August 2024
Unprompted review
Great response
CS responds super quickly and updated my request with no hesitations. Really appreciated the response!
21 August 2024
Unprompted review
Changing an order
After making a mistake with my order and emailing mertra support. They fixed my order and gave me a refund in a matter of hours.
Great customer service
21 August 2024
Unprompted review
refund
my order got lost while returning it and i still got my money back 10 outa 10 :)
9 May 2024
Unprompted review
Exceptional customer service …
Tom was amazing with his communication with me and his customer service was outstanding.He went above and beyond to help me with what l needed.
It’s refreshing to see a company that cares about its customers.
Great clothes will always be a customer,thanks again Tom.
19 August 2024
Unprompted review
Amazing team
Amazing team and very reliable, I had an issue with my order and they got it fixed in minutes. I’ll make sure to buy from here again!
21 August 2024
Unprompted review
Was very helpful and helped me change…
Was very helpful and helped me change my size with no fuss
21 August 2024
Unprompted review
great reply time and was extremely easy…
great reply time and was extremely easy to talk to great experience overall refunded my order
21 August 2024
Unprompted review
I can't say enough good things about…
I can't say enough good things about Mertra! The brand is fire!!🔥 But what truly sets Mertra apart is their incredible customer service. Tom, in particular, went above and beyond to ensure I had an amazing experience. Highly recommended.
10 August 2024
Unprompted review
Great to deal with even when things go…
Great to deal with even when things go wrong. Great communication. Highly recommend! Not to mention the quality of products purchased were great. Sizing information on site was very helpful too.
22 July 2024
Unprompted review
Best Customer Service
Best customer service that I have recieved. Had ordered the wrong size resulting in a size down and had been worried about the fit, emailed them and within 5 minutes I received a response to them changing the size for me.
17 July 2024
Unprompted review
great customer service
I was at fault when i ordered the wrong size, however i got in touch and they replied in less than an hour and helped me out. great customer service.
17 July 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.