I'm a fully verified user. Used my card to buy some crypro. They locked my funds instantly after first deposit like i did something illegal. I just did what the platform is fundamentally built for. An... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Id's say it's pretty much a 7++, 5 star experience thus far and hope to be so into a far distant in my future too be so realised more than now and consistently applied built of wealth constructed heal... See more
They block your account for no reason. Then they won't release your funds until some security checks are done. They make new reasons everyday, everytime I try to log in, im blocked. I cant see my acco... See more
Company replied
Fast and easy crypto purchase experience with Mercuryo! It's better than Transak. My credit card keeps declining Transak crypto purchases.
Company replied
Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
3.0
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great joy to work with Mercuryo
Great joy to work with Mercuryo - fast and reliable❣️
3 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Beate 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i can always count on getting answers…
i can always count on getting answers to questions i have and the agents are very helpful and very quick at responding. I appreciate all the work they have done to help me with my transfers
3 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Bob 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Its very good platform
2 June 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Artan 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
İt was very fast and trusty payment
İt was very fast and trusty payment, thanks so much mercuryo team
6 February 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Savas 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
i have pay already but i didn't get my nxpc
31 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Liu 👋
We're sorry to hear about this. To be able to assist, you further please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
this is a scam ,
this is a scam ,, i have try to sell my BTC ,, all i get is the run around
29 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi John 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Would prefer you to handle my…
Would prefer you to handle my transactions
29 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi CL 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Constance 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Isrel 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Doug 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Jeremy 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Jorgenis 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Reply from Mercuryo Wallet
Hi Dana 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Reply from Mercuryo Wallet
Hi Marcus 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and using the chat function.
Can you please refund my last…
Can you please refund my last transaction as it was a hacker site that it went too
23 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Lucy 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
fast and simple
fast, simple and the way i am going to go now. was using Unlimit before, but never again. Mercuryo is the way to go for future purchases.
24 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi M 👋
Thank you for sharing your experience with us. We sincerely appreciate you taking the time to provide your feedback. Rest assured, we will highlight this to the relevant team to support our continuous improvement efforts.
If you ever need anything, we're here to help 🌟
Was satisfactory
22 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Guillermo 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Speed and excellent service
The speed and service I enjoyed.Unfortunately I need to withdraw the funds back to my Bank. Please advise me how to withdraw the funds.
Thank you for your excellent service
20 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Des 👋
We're sorry to hear about this. To assist you further, please reach out to our Customer Ops team so we can look into this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
Trusted and it is so nice to have…
Trusted and it is so nice to have bussines with Mercurio. On top of that, they have BEST support center that i ever seen on any website.
21 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Wlada 👋
Thank you for sharing your experience with us! We're delighted to hear this, and it helps us maintain our high standard of support 😊
If you need anything, we're always here to help 💪
Al intentar pagar con Gpay Me sigue…
Al intentar pagar con Gpay Me sigue saliendo que este metodo de pago no esta disponible,
21 May 2026
Unprompted review
Reply from Mercuryo Wallet
Hi Martina 👋
We're sorry to hear about this. To be able to assist you further, please reach out to our Customer Ops team for us to have the opportunity to take a look in to this for you.
Please do so by visiting help.mercuryo.io (https://help.mercuryo.io/) and use the chat function.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.