Transaction has been stuck on "pending" all day and it seems that the money is lost forever. All the support they give you is one AI bot after another with no real answers. They keep reassuring y... See more
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I accidently used wrong currency (USDT) Istead of USDC to same ID, but recipient claims they never received the 850$. Now I seem to have lost it. Transaction took place on March 22nd 1026.
Company replied
The transaction still hasn't arrived. The problem was completely resolved after a considerable amount of time, and the previously lost transaction was successfully completed. Even though it took a wh... See more
Company replied
I have still not received the Bitcoin I purchased 3 days later. Unable to find a way to contact customer support to correct it. Update: I contacted gomining customer service and they helped get me... See more
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Company details
Written by the company
Buy & sell your crypto quickly, reliably and cheaply at any time
Contact info
London, United Kingdom
- support@mercuryo.io
- mercuryo.io
You should know
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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After establishing a rigorous risk…
After establishing a rigorous risk management routine, I encountered an unexpected problem that led me to question the workings of certain mechanisms. I had opened a position and placed my stop-loss at a distance I considered safe, beyond a well-defined support level. From my perspective, everything seemed correct, and initially, the market behaved as expected. Then, without any warning, my position was closed.
What surprised me was that the price displayed on my usual chart didn't seem to reach my stop-loss level. Thinking it was a simple error, I rechecked the order parameters and examined the chart more closely, even switching to lower timeframes. That's when I noticed a very brief price increase, previously unseen. Nevertheless, the magnitude of the difference raised some questions.
To better understand what had happened, I began documenting the situation in detail: screenshots, timestamps, and price feed comparisons. I then contacted technical support, providing them with all the details I had gathered. Although they responded, their explanation remained rather vague, mentioning volatility and liquidity conditions without really addressing the specific points I had raised.
Not entirely convinced, I continued my investigations and sought other perspectives. This process required perseverance, but I finally decided to contact ғᴏˣ ᵇᵘx for a more in-depth analysis. Thanks to their help, I was able to reconstruct the sequence of events more accurately and identify the source of the inconsistencies.
Following this review, the case was reassessed, and the appropriate correction was made. I was thus able to obtain compensation for the damages incurred. This experience confirmed to me that even well-designed strategies, such as stop-loss orders, can behave differently depending on market conditions, hence the crucial importance of understanding the subtleties of trade execution.
Money never got added to balance
Money never got added to balance. Lost 45€
The platform I𝐧t𝐞grit𝐲sh𝐢elds
The platform I𝐧t𝐞grit𝐲sh𝐢elds . was simple to navigate, and submitting my issue did not take long..
Quick an easy
Transaction stuck
Transaction has been stuck on "pending" all day and it seems that the money is lost forever.
All the support they give you is one AI bot after another with no real answers. They keep reassuring you that the transaction is juuust about to go through, but it never does.
Learn from my mistakes and never use this awful service.
I need my money back
All good
Almost always works fine. Once I had a problem with top up of my Telegram wallet but support helped to solve it.
Transaction made easy.Value for money.
i dont get the money yet
i dont get the money yet. and i dont see it in memepool. help pls
I found myself in a precarious…
I found myself in a precarious situation with a seemingly reputable online investment platform. After extensive research, I decided to make a substantial deposit of €321,000, believing I was making a sound financial decision. The initial excitement quickly turned to dread when I discovered a hidden policy: they refused to allow fund withdrawals unless I completed a bank transfer first. This crucial detail had not been disclosed at any point during my initial deposit.
The refusal to grant me access to my own money was compounded by the shocking revelation of a €10,000 fee to withdraw my funds back to my bank account. It became painfully clear that I had fallen victim to a sophisticated scam. An overwhelming sense of frustration enveloped me as I grappled with the reality of my situation.
In a moment of desperation, I reached out to a trusted friend who had previously encountered similar issues. They recommended F͜͡ 0𝐑𝐢x͜͡ Ե•0𝐑𝐠, a recovery team known for their professionalism and expertise in navigating fraud cases. Reluctantly, I decided to seek their assistance, hopeful yet apprehensive.
The team at F͜͡ 0𝐑𝐢x͜͡ Ե•0𝐑𝐠 exceeded my expectations. They approached my case with meticulous attention to detail, leaving no stone unturned in their quest to secure my refund. Their determination and experience shone through as they guided me through every step of the process.
I am pleased to report that, thanks to their unwavering commitment, my refund was successfully recovered and deposited back into my bank account. This experience has taught me valuable lessons about due diligence and the importance of trusting verified sources in financial matters.
For those who may find themselves in a similar predicament, I urge you to remain vigilant and informed. Be cautious when engaging with online platforms, and do not hesitate to seek help from professionals like F͜͡ 0𝐑𝐢x͜͡ Ե•0𝐑𝐠, who can assist in navigating complex situations with integrity and expertise.
I needed to try more than 10 times to…
I needed to try more than 10 times to make it work, for some reason google pay didnt work at all i was just recieving error messages, revolut pay alao didnt work for aome reason, i just got in a verification loop, in the end i needed to use visa cards in order to make it worl, wouldnt really recommend if you have other options.

Reply from Mercuryo Wallet
Handling costs are too high
Handling costs are too high. Had to credit $300 to my Wallet, so I transferred $320 to buy btc, assuming it would be genius to cover the costs. But I only got $293.11 transferred in value of btc. So $27 in costs. That's too much. Not happy with it.

Reply from Mercuryo Wallet
Got scammet from one of your discusting…
Got scammed from one of your discusting customers. Never again.

Reply from Mercuryo Wallet
Awesome Website
Every thing just works so smoothly with Trust Wallet !!
I just love 💕 it

Reply from Mercuryo Wallet
The money was debited from my card. The TON wasn't sent. Tech support hasn't responded for 24 hours.

Reply from Mercuryo Wallet
Thank you!
Thank you!
The funds has not been seighted yet! Upon receipt I shall reply
Best regards,
Sheik Rashid

Reply from Mercuryo Wallet
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