Menzies Aviation Reviews 

I travelled with my family, staff travel in October of 2025 from OTP to LHR. There were no available seats as the flight was full and we went to the BA help desk to ask if we can be rolled over to the next available flight. The Menzies staff was super rude and arogant, they didn’t even pay attention to us, they were too busy chatting and looking at the computer.
They told us, no, you have to do it yourself.
They were super rude. As staff we have priority to be rolled on to the next flight, but apparently they were busy chatting away to even care.
I left very disappointed and shocked, as a Romanian citizen who works at LHR, their behaviour towards us was very disappointing.

Booked with British Airways 84 from YVR to CPH. Would give this company a 0 star if there is an option. Such a bad company lying to customers and can offer a solution. They lost our stroller in London LHR and promised to get it delivered to our hotel the next day. Then they said no one can deliver, we can pick up 930 am the following day. We are flying 5am to Switzerland and they cant even do something so we can pick it up at the airport before we fly. The lady on the phone was so unprofessional, hang up on us because they know they screwed up our trip. It is a double stroller for my 2 kids, my older kid has problem walking and this really ruined our Euro trip. Worst customer service I ever experienced. This company should be removed if they continue this bad service, no passenger should experience this. 👎👎👎

We collected our two cats from the Perth Airport cargo facility on 31 January 2026. The handover experience was extremely distressing and left us feeling unsafe and unwelcome while collecting live animals.

Following a formal complaint, we were advised that CCTV was reviewed but it did not contain audio, so the exact words used at the handover point could not be independently confirmed. We were also advised our cats were released in good health and handled in accordance with procedures.

Mezies later acknowledged (through the investigation outcome provided to us) that the incident arose after a staff member misdialled our phone number and inadvertently spoke with an unrelated third party, which triggered confusion and escalation. Menzies apologised for the error and advised that the matter was addressed internally, with procedures reinforced and incorporated into retraining/onboarding.

The customer experience at collection was poor enough that we have no confidence in using this facility again for pet transport handovers. We will not use Menzies for future animal shipments and will choose alternative arrangements. Given Virgin Australia Cargo utilise Menzies we will not be utilising Virgin Australia Cargo again for future transfers.

In my opinion, the professionalism and communication at the point of handover fell well below what is acceptable when families are collecting animals.

We got our stroller only 1 HOUR! Late and to make it even worse it was broken and we couldn’t get a single cent for it even though it was broken

Because of this joke of company, we have a deelay of 4 hours because they can t remove the ice from the plane, we live in 1800 , meanwhile in China they have robots those people aren’t able to remove the ice from a plane…

Very disappointing experience with Menzies. After my luggage was lost, there was absolutely no communication. They did not answer phone calls or respond to emails. The only way I was able to get any information was through LOT. I had to go to the airport three times myself to search for my luggage. Extremely frustrating and stressful situation.

I've used Menzies Brisbane's service ~250 times since 2014. I consider myself to be a pacifist, but if there was a magic button that would destroy that company, I would press it without hesitation and with the evilest cackle. Then I would dream of the time I pressed that button over and over again for the rest of my life. I would be complete.

I landed at 22:20 and now 22:52 still waiting for my suitcase. 2 other planes have landed after mine and they got their luggage! How can they take from my personal time, I have been waiting for a long time and still currently still waiting what a waste of time

Always delays for luggage often an hour wait. Priority luggage actually seems to be last to belt. Very slow service.

Bag lost by KLM on the way to Porto.
Reported the bag missing, and was promised it would be delivered within a day.
I called the next day and they said they had tried to call me and deliver it. But nobody called and nobody tried to deliver.
Next day same story. No call, no bag.
Eventually after 30 minutes on the phone to an agent trying to stay reasonable and getting really fed up the agent suddenly said that he had ‘new information’ that the bag was at the airport and I could go pick it up.
Utterly pointless company.

In attempt too retrieve lost luggage from Menzies perth office i waited over an hour and was palmed off by multiple people just to be told i cant receive it. Everyone i asked help from was extremely rude and made me feel as if i was a nuisance for asking any questions. Extremely disappointing.

Cristina Freire at Lisbon Airport Lisbon Portugal went on her own time to help me, my wife to locate my elderly sister she didn't have to do it, but wanted to help us. Cristina Freire went above ,beyond we could not thank her enough she was very nice, very professional, and courteous. Cristina Freire is an asset to the team ,Menzies Aviation company at Lisbon Airport Portugal.

Subject: Formal Complaint Regarding Denied Boarding – Flight F3 542 (31 December 2025)
Dear Menzies Aviation Team,
and I am writing to formally lodge a complaint regarding my experience with one of your employees at the Menzies Aviation Jordan branch on Wednesday, 31 December 2025.
I was booked on Flyadeal flight F3 542 traveling from Amman to Riyadh on 31/12/2025.
Booking reference: P4IT8V – 312617043408.
Unfortunately, due to the conduct and lack of proper judgment of a Menzies Aviation employee, Ms. Dima Zrani, who was responsible for boarding that flight, I was denied boarding and consequently missed my flight.
Ms. Zrani insisted that I must present my Saudi visa exclusively through the Absher application. Despite my explanation that Absher is not the only acceptable method to verify visa validity—and that a PDF visa or verification through other official systems such as Muqeem is also acceptable—she refused to review any alternative documentation. I hold a valid Saudi iqama, and as I have traveled between Jordan and Saudi Arabia multiple times during 2025, I am familiar with the applicable entry requirements.
During our interaction, Ms. Zrani dismissed my explanation and stated that it was not true that I had traveled from Jordan to Saudi Arabia five times that year, which implied that I was being dishonest. This behavior demonstrated a serious lack of professionalism, customer service skills, and respectful communication.
Due to her refusal to verify my visa through acceptable and authorized methods, I was unable to board the flight and suffered the following financial and professional losses:
• Cost of a new flight booked for the following day: 139 JOD
• Taxi fare back to the city: 20 JOD
• Hotel accommodation for one night: 100 JOD
• Missed an important business meeting in Riyadh
The following day, when I returned to the airport, another employee confirmed that any official document proving valid visa status or compliance with the 30-day rule outside Saudi Arabia was sufficient. I traveled successfully, and Saudi immigration permitted my entry without issue, which clearly confirms that presenting my visa via the Absher application was not mandatory.
In light of the above, I formally request:
1. Corrective and disciplinary action to be taken regarding the employee’s conduct and lack of regulatory knowledge.
2. Reimbursement for all expenses incurred as a direct result of being denied boarding due to incorrect handling of my case.
3. Assurance that staff members are properly trained on Saudi entry requirements and customer service standards to prevent similar incidents in the future.
I trust that this matter will be taken seriously and addressed promptly.

Having arrived at Manchester airport to travel to Boston with Aer Lingus to discover that my ESTA had been unexpectedly revoked, I can't speak highly enough of the check-in staff member, Kerry, who went above and beyond to help me, to reassure me and generally look after me. She is a credit to the company and a thoroughly fabulous person!

On our flight to Barcelona, we waiting 20 minutes for the bus to show up despite the airline notifying the airport well in advance of our arrival. But even after waiting 20 minutes, when arrived at the terminal, the bags had not arrived. This was because I saw the baggage handlers while we were getting on the bus doing nothing despite all the equipment ready to take out the bags. I would also add that we were the ONLY plane that had arrived at T2 during this time. This company is absolutely useless and incompetent and NO airline should use them.

What a shambles.
Landed in Manchester from Barbados this morning and had to wait over 2 hours for our luggage.
Menzies don't even deserve 1 star with that service!

Var tvungen att komma in här då jag att de har 1.5 stjärnor och det är alldeles för mycket.

When the checkin closes 60 minutes before departure, you don’t have to wait another 20 minutes to board a staff ticket. Because guess what - the checkin is closed so the open seats are open.

And if the staff traveler tells you it’s going to be hard to make it all the way to the gate on time, you should care to wait for that person. After all, you are the ones that messed it up by being retarded and lazy to start off with.

Also, if your system cuts off one digit of a phone number and you really want to call that person, we here in Sweden have a website called hitta.se with all phone numbers. There are also 4 other places within your system to find the phone number, so if you do care you can find it.

And if after all this incompetence that same staff traveller comes to the gate after you have decided to close it, you could meet their eyes and admit your mistake and treat them like human beings. Sitting completely quiet and answering with nods is what 4-year olds do.

Extremely rude and nasty staff flew from Amsterdam back to Bristol got off loaded because apparently I was “vaping” didn’t let me travel. Had to pay £130 for a new ticket to get home. No one wanted to help me was stranded for 12 hours in Amsterdam with not a clue what to do. The girl at gate H3 was disrespectful and disgusting. A formal complaint has been made especially where I wasn’t vaping.

An extremely rude and unhelpful service by one of the Menzies Aviation employee we have had experienced at Gatwick Airport last week. We have been charged over £100 for the check-in despite the fact a Wizzair app was clearly saying we need to check-in at the airport as we were flying with an infant. Girl at the check-in desk wasn’t even able to explain why we have to pay for the check-in, she didn’t want to provide us with any reason for it and she refused to call her Manager or any wizzair customer service staff. Only word she could get out of her mouth was: ‘It’s wizz’ .. I would suggest to make sure your staff is much better trained with customer service and rule of polite and friendly service.

If I could give negative numbers I would.

I arrived in Sydney this morning, Saturday the 6th of December on UA flight 863.
At the luggage carousel I was informed by Lincoln that my luggage had not come through. I was then directed to the "lost luggage" counter where I filled out a form for my missing luggage.
I informed Lincoln at the time that my luggage was scanned at SFO and loaded onto my flight to which I was informed that was incorrect. It was not incorrect.
My luggage had in fact made it to Sydney.

After departing the airport I received a phone call from Menzie's informing me that my luggage had arrived in Sydney and was either stuck on a belt or missing somewhere.
I subsequently received an abusive phone call from an UA staff member telling me that my luggage was on the carousel and that I needed to come back and collect it. I informed the UA staff member that between UA and Mezie's they need to sort out the delivery of my bag today. The UA staff member was incredibly rude and hung up on me.