Menzies Aviation Reviews 

An extremely rude and unhelpful service by one of the Menzies Aviation employee we have had experienced at Gatwick Airport last week. We have been charged over £100 for the check-in despite the fact a Wizzair app was clearly saying we need to check-in at the airport as we were flying with an infant. Girl at the check-in desk wasn’t even able to explain why we have to pay for the check-in, she didn’t want to provide us with any reason for it and she refused to call her Manager or any wizzair customer service staff. Only word she could get out of her mouth was: ‘It’s wizz’ .. I would suggest to make sure your staff is much better trained with customer service and rule of polite and friendly service.

If I could give negative numbers I would.

I arrived in Sydney this morning, Saturday the 6th of December on UA flight 863.
At the luggage carousel I was informed by Lincoln that my luggage had not come through. I was then directed to the "lost luggage" counter where I filled out a form for my missing luggage.
I informed Lincoln at the time that my luggage was scanned at SFO and loaded onto my flight to which I was informed that was incorrect. It was not incorrect.
My luggage had in fact made it to Sydney.

After departing the airport I received a phone call from Menzie's informing me that my luggage had arrived in Sydney and was either stuck on a belt or missing somewhere.
I subsequently received an abusive phone call from an UA staff member telling me that my luggage was on the carousel and that I needed to come back and collect it. I informed the UA staff member that between UA and Mezie's they need to sort out the delivery of my bag today. The UA staff member was incredibly rude and hung up on me.

My experience with Menzies Aviation has been extremely disappointing and stressful. From day one, I was fully transparent and provided every document they requested, including my travel documents. Based on those documents, I was accepted into the role and asked to complete a four-day training course, which I attended without fail.

After completing all the required steps, I was suddenly informed that I do not meet the criteria for a Heathrow ID pass. This was very shocking, because my status was known from the beginning. If there were any issues with my documents, they could have easily told me during the early stages instead of allowing me to go through the entire process.

I resigned from my previous job because I trusted Menzies Aviation and believed I had a secure opportunity. Being told at the last minute that I am not eligible has affected my income and caused serious stress.

I emailed the company asking for a clear explanation, and although they responded, it does not change how poorly the situation was handled. This entire issue could have been avoided with proper checks and better communication.

I truly hope Menzies Aviation reviews their recruitment process, so no one else has to go through the same experience of being misled, inconvenienced, and left without clarity after committing their time and livelihood.

I am writing this review to highlight a serious issue that occurred at Budapest Airport on 5 October 2025, involving Menzies Aviation, the ground-handling company for Wizz Air flight W62221.

Despite holding all legally required travel documents, I was denied boarding based on inaccurate information provided by Menzies staff. I hold a Jordanian passport, a valid U.S. Green Card, and had a confirmed onward flight from London to Orlando within 3 hours. According to the UK government, Green Card holders may transit the UK without a visa when leaving within 24 hours.

I showed Menzies staff:

My passport and Green Card

My onward ticket

The official UK government website confirming no visa is needed

Prior UK entry stamps proving I had made the same trip multiple times

Staff even acknowledged the website result but still refused to allow me to board. I was also initially prevented from speaking directly to the supervisor. The decision ultimately forced me to purchase a last-minute alternative flight (over HUF 404,000) and risked serious immigration consequences in Hungary due to my residency deadline.

Menzies later replied to my formal complaint but did not address the incorrect interpretation of UK law. Instead, they referred to Wizz Air’s “point-to-point” policy, which is irrelevant to UK immigration rules. Their explanation confirms a misunderstanding of the law, not an issue with my documents.

This experience caused major financial and personal damage. Ground staff must receive proper training in transit rules to avoid putting passengers in this situation again.

So far we have waited 1,5 hours since landing. No luggage yet. They keep saying we just have to wait - it’s coming.

It's actually a no (0)star for the ground staffs in Prague airport.
Last night my family was offloaded from the plane.
We dropped off our luggage an hour before departure.
My husband was pulled out from the plane to identify one luggage if it's ours due to security reasons. My husband was at the gate again waiting for 1 luggage to come, but nothing came, he was then told that he cannot fly. But before that he was promised by the ground staffs he will return to the plane after.
My husband just had a phone with him, no wallet, no car keys and etc. ( we are from Germany) so he said to the staff I cannot let my family fly without me.
So we were all pulled out, the shame, the worry, my children was worried, what a terrible thing to be offloaded.

Even at the gate there was no luggage.
At Menzies ground assistance we knew there was a power bank accidentally checked in.

Is that right? You offloaded a family of 4 with a 5 yrs old kid, because of a small power bank.
You could delay the bag, on hold, take out the power bank like confiscate it, my husband could take it out and take it to the plane with him, there was still a lot of time to clear the security problem.
We were also told not to worry because Ryan Air will compensate us, a big joke.
No one helped us, no one guided us what to do next not even a note or from the security the reason why were offloaded.

We missed our flight, we have to book a new flight, we missed our car rental that means no show no car for the entire booking, our hotel as well, and we have to drive back to Germany that means we got our car same day as we drop it to a parking company, because they didn't book us a hotel as well.

We will get the best lawyer for this issue.

I am writing to file a formal complaint regarding the wrongful denial of boarding for my mother, a passenger on Ryanair flight from Bucharest to Dublin on September 18, 2025. The denial was based on a clear misinterpretation and incorrect application of EU free movement law by your check-in staff.

My mother, a Pakistani citizen, holds a valid EU family member residence card issued under Article 10 of Directive 2004/38/EC. She was travelling with her sponsor, my wife, who is a Romanian (and thus, EU) citizen.

Your check-in agent, Adina Paun, and another unnamed colleague incorrectly insisted that my mother required an Irish visa or residency card to travel. This decision is in direct violation of EU law.

For clarity, I wish to state the legal position that your staff failed to acknowledge:

The Law: Under Directive 2004/38/EC, a non-EU family member holding a valid residence card is exempt from visa requirements for travel to another member state when they are accompanying or joining their EU citizen sponsor.

Our Situation: My mother held the valid card and was travelling with her EU citizen sponsor (my wife). Therefore, she was legally entitled to enter Ireland without a visa.

I explained this legal framework to your staff at the counter, but they refused to consider it. Instead of verifying the regulations, they claimed to have consulted a "Ryanair Immigration department"—which Ryanair's own customer service confirmed does not exist—and refused to provide any written justification for their decision.

As a direct result of your staff’s failure to apply EU law correctly, my mother was unable to travel with us. This caused significant distress and disruption.

I request the following:

A formal acknowledgement that your staff made a legal error in denying boarding.

An investigation into the procedural failings that led to this decision.

Confirmation that your staff will be retrained on EU Freedom of Movement rights to prevent this from reoccurring.

Compensation for the direct consequences of this wrongful denial of boarding.

I expect a substantive response to this formal complaint within 14 days.

Rude, obnoxious, unhelpful, uncaring. Indifferent. In other words: USELESS

Cairns has the worst service, staff looks like they don't like what they do, bad customer service skills no proper communication it's like your standing there talking to a wall. Don't know if it's a guy or a girl with Blond pony tail didn't even check the boxes. After leaving the place got a call to go back and pick up the boxes because it had batteries in them. The girl with the pony tail should have checked no they just grab, weight and charge your card. Questions to the aviation how do you employ such lazy poor customer service people. I'm sure there's others out there can do a way better job than the 3 lazy clowns that's seating in that little donga out the airport. 0 start.

Menzies Aviation baggage handlers at Sydney are pathetic.

Never answer the mobile or landline. Never respond to emails.

Held my baggage for days on end with no word or interest in delivery.

Worst experience ever! It’s really sad that the companies like this are getting such huge contracts when they should be out of business.

If I could give Menzies 0 stars I would. We recently travelled with our dog to Prague. We went to the Menzies office to collect her and were met with the rudest woman on earth. She was confrontational and laughing at us as we couldn’t speak Czech. We asked if someone could speak English but she just kept shouting at us in Czech. We eventually were helped by a random person who was familiar with the place so we were directed to the office where you pay. Of course the people in here could speak English to take our money. We were told to stand outside and get a ticket which we did. Our ticket came up and a man again started shouting at us in Czech. We said we don’t speak Czech to which he replied you’re in the Czech Republic speak Czech. He fobbed us off to another section where we met another delightful person at this point we are almost an hour waiting for our dog. In the import office the clerk had his feet on the desk and scrolling on his phone. We told him we are there to get our dog and he said we don’t have a dog, this obviously made us even more panicked because now we think our dog is missing. He sends us off to the vet (which we knew wouldn’t know as this was an EU-EU flight). The vet who has nothing to do with Menzies was very nice and understanding. The receptionist called Menzies cargo who said they do have a dog so we went back to the person who again had his feet on the desk and told him our dog is there. He laughed again joked with his colleagues and said we don’t have a dog. I demanded him to check and showed him the invoice so he eventually done a dramatic sigh like a child and made a phone call. He got off the phone laughed at us and said ‘oh we do have a dog’. At this point I was livid but knew escalating the situation would make matters worse. The guy told us to meet him at a certain door so we went there and he brought our dog out on a forklift, put the forks down and just gestured us to remove the crate. Our dog had no water and was panting like crazy after being through a stressful flight and being locked in a cage in a hot warehouse for 2 hours. We took the crate off and he just drove off leaving the cage cable tied closed. Another worker was standing there who assisted us with a cutters. Overall it was a horrific experience which just made an already stressful day one of our worst yet. Shameful carry on from Menzies staff

lost my luggage from copenhagen to amsterdam, filed a report with them, gave me an email and a phone number that were unreachable. now they’re sending my luggage to the wrong airport, so to talk to them i had to pay 80€ of taxi just to have told that they couldn’t answer because they were “busy” (i tried to call them from 5pm to 8:30pm and also sent them 4 emails). on top of that when i arrived, after they had conceded me 10 minutes of they’re precious time they just closed the information desk, despite the fact that it was 9:30pm and they were supposed to remain open until 11pm (as they stated)

Worst ever company for ground service.
They gave us a reference number for a lost bagage in Lisbon, supposedly found but when I reached them they told me that this piece of luggage wasn't in their system... And the difficulty to reach them by phone or email was unbelievable

Shambolic! Shame on Glasgow airport to out sourcing the most disgusting and I say that with spit and venom!
I hope whoever the senior management never allow your mothers to encounter! Shame on you to the point of get rid of big bird that thinks she runs the airport! I mean in this day an age! What’s is your interview process? Big lassie no self control yup she do fine! Disgusting

Would give 0 if I could.

Our flight was delayed and arrived in Edinburgh 40 minutes later than scheduled, and right after a couple of other flights. Menzies aviation are the baggage handlers.

Things I give Menzies grace for:
1. Its not their fault our flight was delayed.
2. It’s not their fault a load of flights arrived at basically the same time.

Reasons for 0 rating:
1. Our flight was the next one listed (and only one!) listed on the luggage carousel to get our cases.

2. We had to wait 1 hour, 15 minutes for our bags. 2 flights got their bags before us (managing to jump the queue, which doesn’t upset British people at all…). Our flight also just disappeared off the screen. Twice.

3. There was not a single person who could help us:
* empty enquiry desk.
* QR code to use if no one is there takes you to an online claim form.
* no phone number exists in the internet to get through to someone.

I’m now getting home 3 hours late as we missed all the buses, and I’m incredibly angry and the entirely lacking service.

Would give 0 stars if possible. Had an extremely unpleasant experience flying from Amsterdam to Malta. The lady at the check in desk was extremely rude, arrogant and unprofessional. Would not let me take my hand luggage with me on the plane even though my ticket was specifically issued so that I can have it with me.

⭐⭐⭐⭐⭐

A heartfelt thank you for the outstanding assistance service for disabled passengers in Cyprus (Larnaca & Paphos)!

We would like to sincerely thank the team providing the special assistance service for passengers with reduced mobility at Larnaca and Paphos airports. Compared to our previous experiences – especially at major airports like Munich, Frankfurt, or Zurich, where our relative was once forgotten and left standing on the roadway – the service in Cyprus is truly exceptional and impressive.

The staff were friendly, attentive, respectful, and efficient – calm yet highly professional. The entire process was well-organized, and our relative felt safe, well cared for, and genuinely welcome.

This service sets a shining example and deserves the highest praise.
We have no personal or family connection to the provider, nor are we Cypriot citizens – this review comes from genuine appreciation.

Thank you so much – and please keep up the excellent work!
Experiences like this make travel possible and pleasant again.

I had taken a flight from Zürich to Lisbon on Friday evening (27th of June). After landing and taking the bus from the plane to the airport (LX2080 - Seat 31A - 21:20 to 23:20), I noticed that I had forgotten to take my wallet from the pocket in front of the seat where I was seated. After talking with a lady from security, she mentioned that I could not go back, and that I had to go to the lost and found, to ask for my wallet back.
At the lost and found, I talked with an agent. She went away to perform some checks and came back to me. She confirmed to me that my wallet was found, but that it was too late (it was almost midnight) for somebody to bring back my wallet. She advised me to give my contacts, so the company (Menzies Aviation) could contact me the next morning, for me to pick it up.
Not having received any call in the morning, I decided to come back personally to the airport in the afternoon, to ask about my wallet. The answer from the agent at the counter was : "who said that your wallet was found, because I have nothing in the system". He then advised me to go to the police because nothing had arrived.
Now 4 days have passed and I have changed my declaration to theft. Unbelievable, that the company could not give me more support than that and did not try to understand what happened in the meantime. Poor service for that matter and I remain without documentation to fly back.

Efficient delivery of delayed luggage by AirFrance. Waited only 2 days (weekend) for the home delivery. Both stuff at the airport (GOT) and at the delivery service were very helpful and kind. Luggage were delivered in good condition. Well done!