Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Excellent site .. quick and easy deposits and withdrawals .. fantastic selection of games and very fun … the live chat is excellent also and Catalina is genuinely so lovely and helpful .. she was atte... See more
Company replied
I have been playing at Megariches for a long time, their slot selection is probably the best of any online casino. I recently had an issue with my card since my bank declined my withdrawal, I spoke to... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kaniwar The Customer Champion
Kaniwar was so excellent in their job If i could rate 10 stars I would. sorted out all my issues with no problem. Thanks again :D
10 October 2025
Unprompted review
Reply from Mega Riches
Hi Jamaelski,
We're delighted to hear that Kaniwar was able to assist with everything you needed! We'll be sure to pass along your kind words to him.
Should you require any further assistance, feel free to reach out to our Customer Support, we're always happy to help.
Kind regards,
Team Megariches
Good casino
Good casino
Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today.
I would get your id verified quickly as otherwise after first couple of withdrawals is a pain to withdraw and obviously gives you time to lose winnings back. However they had verified my documents within 24 hours and paid out my £1300 winnings as soon as account was verified.
3 October 2025
Unprompted review
Reply from Mega Riches
Hi Richard,
We’re glad to hear that your documents were verified quickly and that your winnings were paid out smoothly.
We appreciate your feedback regarding withdrawals. As mentioned in our Terms and Conditions, multiple withdrawals on the same day may incur a small fee with card however this is not the case on bank transfers.
If you have any further questions in relation to this, feel free to reach out to our support team via live chat or email.
Best regards
Team Megariches
Erik was extremely helpful in sorting…
Erik was extremely helpful in sorting out my quires
3 October 2025
Reply from Mega Riches
Hello Sheraz!
Thank you for your kind feedback! We’re delighted to hear that Erik was able to assist you and resolve your queries so effectively. We’ll be sure to share your appreciation with him.
If you ever need further support, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi Aimee
We truly appreciate your feedback, so glad you had a great experience with our support agent Adele! Our Customer Support team is on hand 24/7 if you ever need assistance.
Best regards,
Team Megariches
ROBBING people 250 lost in a few hours…
ROBBING people 250 lost in a few hours . Bonus 3 times and paid nothing more than 20 pound from a 60 p spin. Absoloutly Discusting DO NOT USE THIS SITE
1 October 2025
Unprompted review
Reply from Mega Riches
Hi Erin,
We understand it can be disappointing not seeing the returns you hoped for.
However, we want to assure you that the games on our site are provided by reputable, licensed gaming providers. We do not control the outcome of any spin as the results are determined by a Random Number Generator (RNG), which is an industry-standard, independently tested system designed to ensure every spin is completely random and unpredictable.
Randomness is Guaranteed: Every single spin, card dealt, or dice roll is completely random and independent. Past results (wins or losses) have no influence on the next outcome.
No Manipulation: Neither the player nor the casino can predict or manipulate the RNG. Outcomes are determined by chance alone.
Bonus Rounds: Even during bonus features, the results are still random. They are designed to add excitement but do not guarantee specific or large returns.
Furthermore, we operate under a valid license with full transparency regarding our game providers and regulatory compliance.
We strongly encourage you and all our players to gamble safely. f you feel like your spending is becoming a concern, please use the Responsible Gambling tools available on our site, our support team is there 24/7 to help if needed.
Best Regards,
Team MegaRiches
I'm totally lost for words with this is…
I'm totally lost for words with this is could write a review but its that bad I be here all night its a fake site for a start I can see someone has given this site 3 stars well all I can say to that person i can garentee you will have a little win after you spent the same money then once you've got more money back that you've spent in the beginning you ain't going to win a thing and before I have a response back from mega riches saying its computer generated 😂😂its really not its rigged,please don't use this site unless you have plenty of money you don't want as they will take the lot in 4 days ive spent 230pounds on buffalo megaways and I promise you ive wan 0.00 sorry I did get a bonus after 200 2.67p stay well away people
29 September 2025
Unprompted review
Reply from Mega Riches
Hey Ben,
We understand it can be disappointing not seeing the returns you hoped for.
However, we want to assure you that the games on our site are provided by reputable, licensed gaming providers. We do not control the outcome of any spin as the results are determined by a Random Number Generator (RNG), which is an industry-standard, independently tested system designed to ensure every spin is completely random and unpredictable.
It's like flipping a coin or rolling a die—even a long streak of losses is possible because gaming is purely a game of chance, and all past outcomes have no bearing on the next. The site's function is simply to host and offer these random games.
Furthermore, we operate under a valid license with full transparency regarding our game providers and regulatory compliance.
We strongly encourage you and all our players to gamble safely. f you feel like your spending is becoming a concern, please use the Responsible Gambling tools available on our site, our support team is there 24/7 to help if needed.
Best regards,
Team MegaRiches
DO NOT OPEN ACCOUNT
Opened an account on Sunday morning, made a deposit and now it’s Wednesday and I still have not been allowed to play anything slots, they said my id had expired even though I had not even showed them any id at this point.
There is no option for me to upload my id on the site so I did it through the live chat which they said would be fine.
3 days later I’m still waiting for someone to look at my passport photo.
Looking at the UKGC website I can see they don’t even need my id for me to be able to play.
Absolute joke of a site the customer service is atrocious.
As soon as the get there finger out and actually look at my id I will be withdrawing my money again and closing the account.
AVOID LIKE THE PLAGUE
7 September 2025
Unprompted review
Reply from Mega Riches
Hi there,
In general, verification is a regulatory requirement and in some cases may be requested at an early stage, depending on the activity on the account. While uploads are usually handled through the "Documents" tab on your profile, documents submitted through live chat can also be processed by our team and are reviewed in a queue-based system.
We’ve requested more information so we can locate your account and take a closer look at what’s happened here.
We’ll be happy to review everything once we receive your account information.
Kind regards,
Team Mega Riches
Held my money since the 22/08/2025
Held my money since the 22/08/2025. Let me deposit money and then held it. So many emails they do not respond just the same generic response every time. Had 0 reason to block my account but they still did
Update:
It is now 05/09/2025 and they still haven’t released my funds. They came back and asked for my passport even though I was already fully verified. They have so far asked for payslips, bank statements and then my passport. They say they are doing this for regulation. They allowed me to deposit £1500, and around £7,000 but they didn’t ask for anything then. I did win however. When I redeposited £1500 they then blocked my account can’t play with the money can’t withdraw it.
I have no choice but to go the GC and issue a court claim. This company is demonstrating extremely bad practices they do not care about the player.
I would avoid them at all costs.
Update:
Date: 09/05/2025
Constantly sending me the same patronising emails. Telling me their team are working on it. I will be ringing the bank today to charge the transaction back. This company is a shambles I have over 100 emails back and fourth and it’s all the same crap.
Avoid avoid avoid
Update:
15/09/2025
Still no access to MY money sent them everything and I mean everything from payslips to banks statements to p60s. Have also raised a complaint via resolver.
This company genuinely do not give a monkeys about there customers they spew out there T&Cs but it doesn’t even make sense.
Again I highly recommend avoiding this company at all costs.
22 August 2025
Unprompted review
Reply from Mega Riches
Hey AA
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
However, due to limited information provided, we are unable to locate your account to identify the exact reason for this.
We have requested further information, and once provided, we're happy to help you further with this.
Kind regards,
Team Megariches
-----------
Update:
Hi AA,
At Mega Riches, we take regulatory compliance and player security very seriously. Sometimes, we may request further verification in line with our internal policies and industry standards.
We understand this can be frustrating and appreciate your patience. Please rest assured that our team will continue to communicate with you directly via email with any updates or next steps.
We remain committed to providing a safe and fair gaming environment for all players.
Kind regards,
Team Mega Riches
Customer service is very good make you…
Customer service is very good make you feel that you are important as a client
28 August 2025
Reply from Mega Riches
HI Michael,
We really appreciate your positive feedback! It's great to know you had a good experience. If you ever need assistance, our support team is available around the clock.
Best regards,
Team Mega Riches
Still having stress from this site to…
Still having stress from this site to withdraw my money asking documents after documents this is taking the pi.. still saying want it as pdfs. I will be reporting you to get your license taken off you. Up date want phone number proof who owns it
25 August 2025
Unprompted review
Reply from Mega Riches
Hi Aaron,
We understand the verification process can be hassling however please note that we, as a licensed online casino, are required to perform verification checks.
For security and compliance reasons, certain documents must be submitted in PDF format. Once we receive everything in the required format, we’ll be happy to assist you further and complete the process as quickly as possible.
Kind regards,
Team Megariches
Only joined today so far so good…
Only joined today so far so good hopefully they sort my first deposit bonus out very lovely live chat very fast withdrawals excellent hope i get my self a win the games collection is amazing so many of them 10 out of 10
18 August 2025
Unprompted review
Reply from Mega Riches
Hi Kelly,
Thanks so much for your kind words! We’re always here for you, our Customer Support team is available 24/7 if you ever need anything.
Best regards,
Team Megariches
Fixed the problem the fs game is shit…
Fixed the problem the fs game is shit tho lowest RP I ever seen
11 August 2025
Reply from Mega Riches
Hello Emil,
Thank you for your feedback.
We’re glad to hear the issue was resolved, though we’re sorry to learn you weren’t satisfied with the free spins game. We appreciate your honesty and will share your comments with the relevant team for review, as we’re always looking for ways to improve the player experience.
If you ever need help again, don’t hesitate to reach out, and we’ll be happy to assist you.
Kind Regards,
Team Megariches
great job by George
spoke to George today he helped me with a speedy verification so thanks for that George and take care.
9 August 2025
Reply from Mega Riches
Hello Dorian,
Thank you for your kind feedback!
We’re delighted to hear that George was able to assist you with a quick verification. We’ll be sure to pass along your thanks to him, and we appreciate you taking the time to share your experience.
If you need any further help, we're always here for you!
Kind Regards,
Team Megariches
Ask ChatGPT
Reply from Mega Riches
Hi Emma,
Thanks so much for sharing your experience! We're thrilled to hear about your excellent win and that you've been enjoying good results with us.
We love celebrating wins with our players and always aim to provide a fair and fun gaming environment. If there's anything else you need, feel free to reach out to our support team - we're here to help!
Wishing you continued luck and entertainment.
Kind regards,
Team Mega Riches
Erik was very polite and helpful
Erik was very polite and helpful, he answered all my questions fully and helped me resolve my issue
1 August 2025
Reply from Mega Riches
Hi Jessday,
Thank you for your kind feedback. We're so happy to hear that Erik was able to assist you. We'll make sure your message reaches him!
If you require any further assistance, our support team is here 24/7 and always happy to help.
Kind regards,
Team Mega Riches
Very quick to respond .
Very quick to respond , Daniel was friendly and very professional.
1 August 2025
Reply from Mega Riches
Hi Elizabeth,
It’s great to hear that Daniel was able to provide the support you needed. We really appreciate you taking the time to share your experience, we’ll be sure to let him know!
Should you need any further help, don’t hesitate to reach out. Our team is available 24/7.
Kind regards,
Team Mega Riches
Amazing site
Amazing site.
Great wins.
Fab booster than yiu can cash out.
Needed advice about how to use booster & got a lot of help.
30 July 2025
Reply from Mega Riches
Hello Kelly,
Thank you so much for your kind words!
We're thrilled to hear you're enjoying the site, having great wins, and making the most of the booster feature. It's also fantastic to know that our team was able to assist you with your questions, we're always here to help.
Kind regards,
Team Megariches
The chat agent Edoardo was very helpful…
The chat agent Edoardo was very helpful to me. He was very friendly and patient and helpful towards my issue . He did his best to resolve the issue in the quickest of times and is a credit to the team at mega riches. I would feel more than happy and confident if I had to to go him again. Thanks Edoardo
25 July 2025
Reply from Mega Riches
Hello Daniel,
Thank you so much for your thoughtful feedback!
We're thrilled to hear that Edoardo was able to assist you in such a friendly, patient, and efficient manner. He truly is a valued member of our team, and we’re glad he left such a positive impression.
If you ever need further assistance, don’t hesitate to reach out — we're here 24/7 and always happy to help.
Best regards,
Team Megariches
Edoardo was absolutely amazing help!
Edoardo was absolutely amazing help!! Nothing was too much trouble and he was so efficient and helpful. First time I’ve ever experienced such brilliant customer service from an online chat
24 July 2025
Reply from Mega Riches
Hello Charlott,
Thank you so much for your lovely feedback!
We're thrilled to hear that Edoardo provided such outstanding support and made your experience with us a positive one. We take great pride in delivering excellent service, and it’s wonderful to know he left such a great impression.
We’re here 24/7 if you ever need anything else!
Best regards,
Team Megariches
Spoke to an agent called Adele
Spoke to an agent called Adele, was very informative and managed to sort the issue quickly and efficiently
23 July 2025
Reply from Mega Riches
Hello Andrew,
Thank you for your kind words!
We're glad to hear that Adele was able to assist you quickly and efficiently. We’ll be sure to pass along your feedback to her, it’s always great to hear when our team provides the level of service we strive for.
If you need any further assistance, we're here 24/7 and happy to help.
Kind regards,
Team Megariches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.