Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to le... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Erik was the best thank you so much he…
Erik was the best thank you so much he was so polite and patient amazing service well done your the best.
16 July 2025
Reply from Mega Riches
Hello there!
Thank you so much for your kind words!
We're thrilled to hear that Erik provided you with such excellent service. We'll be sure to pass along your feedback; he’ll be happy to hear it! If you need any further assistance, we’re here for you 24/7.
Best regards,
Team Megariches
I'm having fun
I love the game selection and the overall feel. Chatbot resolved my problem so I didn't need to talk to an agent. Very efficient. Keep it that way!
15 July 2025
Unprompted review
Reply from Mega Riches
Hey Anna!
Thank you so much for your feedback, we are glad that the chatbot resolved your issue and made the process seamless.
If you have any other questions please feel free to reach out.
Best regards,
Team Megariches.
DO NOT PLAY ON HERE YOU WONT WIN…
DO NOT PLAY ON HERE YOU WONT WIN ANYTHING OVER 20P SCANDALOUS SITE!!! CONSTANTLY ON THE ROB -0☆ WORSED SITE EVER IVE PLAYED
13 July 2025
Unprompted review
Reply from Mega Riches
Hi Candice,
We understand that it can be frustrating when gameplay outcomes don’t align with your expectations. However, please be assured that all our games operate using certified Random Number Generators (RNGs), provided by licensed and regulated game providers. These systems are independently tested to ensure fairness and fully comply with industry standards.
From your comment, it seems there may be a misunderstanding about how RNG-based games work. Outcomes are entirely random and are not influenced by the operator or the player’s past activity.
We’ve reviewed your gameplay and can confirm that you have had frequent wins above £0.20, which reflects the typical performance of the specific games you've chosen.
Kind regards,
Team Megariches
Great customer service from Catalina - lets hope my withdrawal is approved
Just had some great customer service from Catalina. I had issued with verifying apple pay and she was patient and very helpful. I'm now waiting for an email to confirm if my documents have been accepted, I've sent everything so should be fine.
I have seen the 1 start reviews so I am cautions and will update on here should my withdrawal not be approved.
Thanks
11 July 2025
Unprompted review
Reply from Mega Riches
Hey Anthony!
We are glad that Catalina was able to assist you with your applepay verification.
Once you receive the notification that your document is verified you should have no issues withdrawing your balance to the same payment method.
If something does come up however, please reach out to us so we can review the account and see what the issue is.
Best regards,
Team MegaRiches.
Stop playing pragmatic
Have you noticed how many uk casino sites that are regulated by the UKGC are rated so poorly
It shows how badly the UKGC are doing.
The reason for the bad reviews is there’s a slot provider called Pragmatic, they provide a massive amount of slots, good slots but they have been corrupted.
Every few days they lower the RTP to a level where the slots stop paying.
Anyone that plays them will experience it as all of their slots are lowered at the same time.
They receive their revenue based on commission, so the more their slots generate the more they make.
The casinos can pretend to be unaware but they just need to look at the massive increases in revenue which happens every week now.
I have contacted casinos about it but they reply by saying all the slots are provided by regulated providers and ignore what I’m trying to tell them because they make a lot of cash from it.
I’ve spoken with the UKGC who need proof, so I’m making videos.
What would really help is all you people that can clearly see there’s something going on to do the same. Perhaps if the UKGC received a lot of these similar complaints they may act on it but remember they receive donations from casinos so can be corrupted.
3 July 2025
Unprompted review
Reply from Mega Riches
Hi there,
We understand that Pragmatic Play may not be to your personal preference. However, we offer over 9,000 games from a wide range of reputable providers to ensure there’s something for everyone.
If you have concerns specific to Pragmatic, we recommend reaching out to them directly. As a licensed casino, we are only permitted to offer games that are fully tested, certified, and trusted under strict regulatory standards.
It's disappointing to receive a negative review about our platform as a whole based on one of the many third-party providers we feature.
If there is anything else you may need you can reach out to us via live chat or email. Our customer support team are available 24/7.
Best regards,
Team Mega Riches
Terrible terrible customer service and…
Terrible terrible customer service and robbing site! I won £900 over a month ago and it has not added to my balance! I have raised an official complaint with gambling regulators as this is not a legitimate company! Had it not been a big win i probably would not have missed it in my balance i have emailed several times and get the same robot response! They were great at first fast payout etc then it went downhill from there avoid like the plague dodgy site
1 July 2025
Unprompted review
Reply from Mega Riches
Hi Gemma,
We’re truly sorry to hear about your experience.
We understand how concerning it must be to not see your winnings reflected in your balance. Please rest assured that we take all such matters very seriously.
However, as we’ve been unable to locate your account with the details provided, we’ve requested some additional information to investigate this properly.
Once received, we’ll escalate your case for immediate review and do our best to resolve it as quickly as possible.
Best regards,
Team Megariches
I had a query regarding verification…
I had a query regarding verification and I was given step by step instructions on live chat. I wasn’t rushed at all. Nikko was fab very polite and very helpful. The two payouts have been within minutes!! A great choice of games so all good so far!
1 July 2025
Unprompted review
Reply from Mega Riches
Hi David,
Thank you so much for your wonderful feedback!
We’re really pleased to hear that Nikko provided you with clear, step-by-step assistance and that you felt supported throughout the verification process. It’s great to know you’re enjoying the fast payouts and wide game selection, exactly the experience we aim to deliver!
If you ever need help again, our support team is available 24/7 and always happy to assist.
Best regards,
Team Megariches
Stay away from this horrible site
Scammed and scammed again over and over again
£800 wasted in 7 days playing games with high pay out and guess what not even on bonus round not on bonus round in any of the games I played
Also mega riches use telegram for positive feedback back I have the proof but I can’t upload the files on here. .
Stay away as all the so is take your money and do not payout any bonuses
Bloody joke
14 June 2025
Unprompted review
Reply from Mega Riches
Hi Michael,
We’re very sorry to hear about your experience and understand how upsetting it must feel when gameplay doesn't meet expectations. While wins and bonuses can never be guaranteed due to the nature of Random Number Generators (RNGs), we absolutely want gameplay to feel fair and enjoyable.
All games on our site are provided by licensed and regulated developers, using independently tested RNG systems to ensure fairness and unpredictability. That said, we take any claims of misconduct seriously and would like to review your session in detail.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll escalate your case for immediate review and follow-up.
Kind regards,
Team Mega Riches
Shocking
You actually never win on this site , just played on the slot games with 70 pounds didn't get one win back nor made a withdrawal
28 June 2025
Unprompted review
Reply from Mega Riches
Hi Jayden,
This variance is a normal part of the gaming experience. Please also note that your bet size does not influence the game's RTP - the RTP remains consistent regardless of your wager amount.
As a licensed operator, we fully comply with stringent regulatory requirements. Our games undergo thorough testing and certification to confirm the accuracy of their RTP.
This ensures every player enjoys a fair, transparent, and reliable gaming experience. We remain committed to maintaining these high standards and providing a secure and responsible gaming environment.
Kind regards,
Team Mega Riches
Terrible do not use this site do not pay our excuse …
Terrible do not get it pay out excuse after excuse do not waste your time or money
9 June 2025
Unprompted review
Reply from Mega Riches
Hi Charlene,
Please reply to the messages of our Customer Support team who are trying to reach you for some time now. We need your cooperation on the matter.
Best regards,
Team Mega riches
AVOID AVOID
PLEASE PLEASE AVOID AVOID !!!!!!!!
Terrible owe me £1428 making a claim against this site, sent 32 pieces of evidence messed me around for 5 weeks been waiting and chasing this up daily since the 12th June with no sign of my money, avoid this site, trying to scam me out of my money after everything’s been verified, never ever experienced hassle like this in 20 years on sites one excuse after another not to pay me, communication update time frame also terrible told me on Monday after messing me around for 20 days to finally send evidence of apple then they would proceed with my withdrawals (still haven’t) even though they had bank statements now 5?weeks ago showing the payment, really goes to show how much notice they take of the documents you send, then had the cheek to say the signature was slightly different what a cheek, will also be going on every website to make sure no one else suffers the stress and getting ripped of like I have. !!!!!!!!
5 weeks later still no withdrawal all necessary checks been completed no communication from customers support been Intouch about 50 times just keep getting same roboted reply saying they looking into it they have been apparently now for 5 weeks, every time I get intouch get different information!!!!!
Never in all my life experienced such hassle after bank statements and passport been verified, just won’t my account closed and the money the owe me.
Also raised a complaint 5 weeks ago no reply really unacceptable.
Only time I get a email is when I email them and then I get a roboted response
Update
After over 5 weeks have decided they will pay some but still owe me over £250 and have tried every excuse possible even said they couldn’t pay me into I also verified and got proof of mobile number and ownership never heard anything like it in my life, they breaching trading standards law so will be taking this further until I get the full amount owed.
Martin lightfoot
12 June 2025
Unprompted review
Reply from Mega Riches
Hi Martin,
Your case is currently being reviewed thoroughly to ensure all necessary checks are completed.
Please collaborate with our Customer Support team - this is the only way to speed up your case.
Best regards,
Team Mega Riches
Was really good first few times I…
Was really good first few times I played now its just money hungry and takes all your money and gives nothing decent in return and bonuses are constantly spun out .you can expect this too happen every so often its way more than that. It is every single time now across all games really disappointed with my experiences recently. I have had a fair few wins. Now it just takes takes takes constantly and also you barely get anything in return at all on gameplay .one of the worst apps 😒. Really annoyed with this app now .
26 June 2025
Unprompted review
Reply from Mega Riches
Hi Kelly,
We understand it's frustrating when games are not going as planned. As a licensed casino, we adhere to strict regulations and audits. These regulations require that our games undergo comprehensive testing and certification to verify the accuracy of their RTP and the fairness of their RNG.
This guarantees a fair and transparent gaming experience for all players. We are dedicated to maintaining these standards and providing a safe, responsible gaming environment.
Best regards,
Team Mega Riches
Still waiting to withdraw my money for…
Still waiting to withdraw my money for over a week now.. could only withdraw it if I gave them 2-1/2%which I had no other choice so I agreed!!
I’m still waiting on approval from 7am this morning and it’s now 11:36.
Contacted them again for which I’m getting sick and tired off to be told I’m in a queue.
Please stay away at all cost!!
And I wanted to post no stars just for the record.
26 June 2025
Unprompted review
Reply from Mega Riches
Hi Jason,
While we understand that it can be frustrating to wait for a withdrawal to be processed, there are a multitude of reasons why a withdrawal could take a bit longer than expected. Please note that percentage of your withdrawal sounds as your payment method charging you.
As you have not provided any details with your review that allows us to find your account, we have requested further information in order to look further into it for you.
Once provided, we are more than happy to help you further.
Kind regards,
Team Mega Riches
Disgusting
Absolutely disgusting how bad slots play at this casino. 1000s of spins to get a 10x bonus. You should be ashamed of yourselves. Nobody expects to win every time but there is no fun in being rinsed from start to finish with no returns over 10x.
Lost a week's wages in less than 2 hours with no chance of getting anything back.
You people along with Big time gaming ruin people lives.
26 June 2025
Unprompted review
Reply from Mega Riches
Hi there,
We’re sorry to hear about your experience and understand how frustrating it can be. All of our games, including those from Big Time Gaming, use certified RNGs to ensure fair play, but we understand it doesn’t feel that way when sessions don’t go your way.
We’d like to review your gameplay to make sure everything functioned correctly. As we’re unable to locate your account from this review, we’ve requested a few additional details. Once we receive them, we’ll escalate your case for immediate review and follow-up.
We’re here 24/7 if you need anything, including support with responsible gaming tools.
Kind regards,
Team Megariches
My account still won’t let me withdraw…
My account still won’t let me withdraw or play when all the documents have been verified this has been going on for a week now
20 June 2025
Reply from Mega Riches
Hi Steven,
Upon reviewing your account, it appears that your documents have not yet been verified. In accordance with our Terms & Conditions, you will need to complete the verification process in order to proceed with withdrawals.
If you need any assistance with the remaining documents that are requested, feel free to reach out to our support team via live chat or email we’re here to help.
Best regards,
Team Mega Riches
Withdrawals processed within minutes
Withdrawals processed within minutes, providing your account and payment method has been verified. Huge selection of games, good customer service, winning does happen. Worth signing up and giving it a go.
13 June 2025
Unprompted review
Reply from Mega Riches
Hello Leon!
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a smooth withdrawal experience and are enjoying our wide selection of games. It's also great to know our customer service team has met your expectations. We truly appreciate your support and recommendation; it means a lot to us. We're always here if you need anything!
Kind Regards,
Team Megariches
Jaakko was extremely helpful, great customer service
Jaakko was extremely helpful in answering my query and was polite and professional throughout
12 June 2025
Reply from Mega Riches
Hello Kenneth,
Thank you for your kind feedback! We're pleased to hear that Jaakko was able to assist you promptly and professionally. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're always here to help and ensure you have the best experience possible.
Kind Regards,
Team Megariches
Why the hell should I have to give them…
Why the hell should I have to give them proof of address front of my card, and passport to withdraw my money, they didn't ask for all that when I was depositing the money.. And to add insult to injury they wonna charge you a fee of £2.50..get stuffed.. And to be honest all it kept doing was telling me the server was down.. Avoid like the plague.. Much better sites to go on
11 June 2025
Unprompted review
Reply from Mega Riches
Hi Sharon,
We understand the verification process can be hassling however please note that we, as a licensed online casino, are required to perform verification checks.
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
However, due to limited information provided, we are unable to locate your account to identify the exact reason for this.
We have requested further information, and once provided, we're happy to help you further with this.
Kind regards,
Team Mega Riches
Took while getting going but starting…
Took while getting going but starting to play now. Withdraw fast as well and variety of games to play
9 June 2025
Unprompted review
Reply from Mega Riches
Hello Antonie,
Thank you for your review and valuable feedback.
We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service.
As always, if you need any assistance, please feel free to reach out to our 24/7 live support via Chat or Email. We are always happy to help.
Best regards,
Team Megariches
Reply from Mega Riches
Hi Madeleine,
We're delighted to hear that Catalina assisted you with everything you needed! We'll be sure to pass your feedback along to her.
If you require any further assistance, please feel free to reach out to us via live chat or email and we're more than happy to help!
Kind regards,
Team Mega Riches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.