Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to le... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
Company replied
Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all cost they let me deposit…
Avoid at all cost they let me deposit and withdraw ah couple of times then kept my money everything didn't past vercation iv been putting on for weeks I'm taking it further honestly biggest scammers going wish I read reviews please save your money there terrible
25 November 2025
Unprompted review
Reply from Mega Riches
Hi Kerrie,
As a licensed online casino, we are required to complete identity verification (KYC) once a customer reaches the verification threshold. After the threshold is reached, verification must be completed before any further transactions can be processed.
You have already received an email outlining the remaining documents needed to complete verification. Once these documents are provided and approved, we will be able to proceed accordingly.
Kind regards,
Team Mega Riches
Newly joined deposited £500
Newly joined deposited £500, not a brass win on any of the games no bonuses. They called me and asked me how I'm enjoying the site and did I know I was on a £300 loss at the time i said yes im fully aware all you're games are dead no wins. Never have o joined a site and it not had a withdrawl safe to say I won't be playing here again
1 November 2025
Unprompted review
Reply from Mega Riches
Hi Faye,
All games on our site operate using certified, independently tested RNG (Random Number Generator) systems. This ensures every spin or round is entirely random, cannot be predicted, and cannot be influenced or adjusted by either the player or the operator.
We remain fully committed to promoting safe play and providing the safer gambling tools needed for players to stay in control.
Kind regards,
Team Mega Riches
I've played so many casinos and most of…
I've played so many casinos and most of them are really bad but after playing the slots on mega riches I take it back for the other sites.
This site never gives bonus or scatter games. You can keep playing and nothing will come. You wont even get half your stake back after 10 spins like most casinos..
This is far the worst site for slots and il be deleting my account asap..
After reply.
Short period of time you say.
Well ive been playing for a while and its an unfair site.
That old bull about chance is ridiculous and you know it.. its by far the worst site ive ever played. You must think we've come off a dinghy.. we can all say things are fair but the truth is its not.
I will spend a lot of time convincing people your site is terrible and to go join another site..
You will say is regulated but we know the jackpots go to bots and not real people
17 November 2025
Unprompted review
Reply from Mega Riches
Hello Chris,
As a licensed and regulated operator, all games on our platform utilize certified Random Number Generators (RNGs). These systems are supplied by independent providers and are continually audited to ensure guaranteed fairness and compliance with regulatory requirements. The outcomes you experienced are a result of standard chance and short-term variance, not manipulation. You can view this as flipping a coin; in theory it's 50/50, however, it is more likely to see temporary streaks of one outcome over another, especially over a short period of play. This variance is natural and does not indicate a faulty system.
We encourage all players to familiarize themselves with the mathematics of casino play, and our support team is available 24/7 if you would like more information on RTP/variance.
Our customer support team can also assist you in deleting the account should you still wish to follow through with it.
Best regards,
Team Megariches
I never leave reviews but unfortunately…
I never leave reviews but unfortunately the site has really let me down recently. I won almost £200 on bingo and it has been stuck in my bingo balance for a month now. I been In touch every few days to see how long it will take to resolve my issue so I can withdraw and keep getting the same update each time. No new information at this time! There's no one to contact only the support team who have the same reply from every agent. 4 weeks to resolve an issue is a joke if im honest. I cant move the money cant use it nothing it's just stuck there. The agents are lovely but I'm sick of waiting. Just be pre warned you may win but might not get your winnings!
17 October 2025
Unprompted review
Reply from Mega Riches
Hello Kirsty,
Thank you for sharing your experience. We completely understand how frustrating it must be to have your winnings delayed, and we appreciate your patience while we work on resolving this. We can confirm that your case is currently with our Technical Team, who are actively investigating the issue to ensure it’s properly fixed.
Our Support Team will update you as soon as new information becomes available. We truly value your understanding and patience in the meantime.
Kind regards,
Team Megariches
I had one question
I had one question, the service was good and Erik was very polite!
5 November 2025
Reply from Mega Riches
Hey there Jonna,
That's so great to hear! We really appreciate you taking a moment to share this.
We're thrilled that Erik was polite and provided you with good service when you had your question. We'll definitely pass along your kind words to him.
You're always welcome to contact us anytime you need help!
Best regards,
Team Megariches
Highly recommend tbh!
In all honesty I've had a really good experience with these personally, only played with them for a short amount of time, and won a few thousand! Withdrew without a problem and very speedy! But the reason I'm giving a 4 star out of 5 is for the fact since then, I haven't been able to play on the site, like I load it up, I put my login details in, press sign in and its just taking ages to load up, you wait, nothing! and then an error page comes up if I remember rightly (not done for a while) and it's something to do with cookies or your browsing history you have to clear it or something, done it once after messing around for probably an hour because I'd never had to do it before, and it worked and I carried on as normal, but then the next time I wanted to sign in, again, the same thing and I'd forgotten how to clear the Trash and couldn't be bothered to spend another hour of my time, figuring all that out when I'm ready to play some slots like! So I've just moved away from them unfortunately! I'd never experienced that before ever on any site and makes it feel like your site is dodgy for some reason when it's not like and if you wasn't having to do that everytime you log in, this would be an easy 5 star because you promote loads of decent games, and multiple providers, the lay out and design is fantastic and easy to navigate, you can see all of your last played games, which is great! The filtering system for searching games is brilliant! The loyalty reward system and Weekend booster is good! And overall it feels like your slots on a general just seem to play alot fairer than most sites, and it makes for a nice experience and a pleasure to play at your site! So thank you mega riches!
23 December 2024
Reply from Mega Riches
Hey Dave.
Thank you so much for your honest feedback and we're glad that you enjoyed the games on the site along with our weekend booster system.
In regards to your mentioned issues, please make sure to have the resent version of the browser, additionally, clearing cache and cookies could help with small technical issues like loading buffering or lag on the site.
If you do keep encountering such issues please take any screenshots with errors and reach out to us on live chat or email so we can have it reviewed further.
Best regards,
Team Megariches.
Reply from Mega Riches
Hey John!
We're really glad to see that the agent help you with your query.
Should you require anything else, please feel free to reach out to us again.
Best regards,
Team Megariches .
Reply from Mega Riches
Hi Brian,
We’re delighted to hear you found our support team helpful and that we were able to assist with everything you needed!
If you need any further assistance or have any questions, our team is always available via live chat and email.
Kind regards,
Team Megariches
Signed up
Signed up, deposited and was able withdraw then all of a sudden after the withdrawl they need documents, so I provide the documents, but for some reason its been 4 days and still cant play, just think its poor practice after my £100 withdrawl they need documents and suspend my play: edit its now 5 days and still not done, yet all the other documents took less than an hr, i provided the additional info requested and still nothing, might keep an update log going to see how long it takes to verify 1 document lol
24 October 2025
Unprompted review
Reply from Mega Riches
Hi Peter,
Please note that as a licensed online casino, we are required by regulation to conduct verification checks at certain stages of account activity.
Transactions can be completed without verification only up to a specific threshold. Once this limit is reached, verification becomes mandatory to ensure compliance and the continued security of all player accounts.
As the details provided are limited, we are unable to locate your account to review the specifics of your case. We’ve requested additional information and, once received, our team will be able to assist you further.
Kind regards,
Team Megariches
Maya is a queen
Maya was a great help and went out of their way to answer all of my questions and start the process of getting my money back after a tricky verification process. Very happy to have dealt with her!
26 October 2025
Reply from Mega Riches
Hey there!
We're glad to see that Maya assisted you with all your questions and also with verifying your account!
We will make sure to let Maya know of your feedback.
Should you have any questions, please feel free to reach out.
Best regards,
Team Megariches.
Misleading Bonus - avoid this one
On sign up it appears you will get a 100% bonus but this is only playable once you meet the wagering requirements. This is not made clear. It also says on their bonus page ‘double your money instantly’ - how is this instantly?
Chat wouldn’t help me and kept saying that it’s in their T&Cs. This would be fine but their T&Cs contradict themselves. This is also not clear on the TV advert. I’ve read some comments on RTP. My experience did end pretty quickly with no bonus after £20 on 40p a spin, but that’s probably just bad luck. I’m hoping the GC investigate. Please support me if you have the same frustration. Send them an email, give them a couple of months to reply and then submit a formal complaint to the GC. I play low stakes fairly regularly and this is one of the worst ‘bonuses’ (if not the worst) bonus I’ve ever had.
Decent selection of games. Would have probably played more in the future.
18 October 2025
Unprompted review
Reply from Mega Riches
Hello Ashley,
Thank you for taking the time to share your feedback. We understand how bonus terms can sometimes feel confusing, and we appreciate you bringing this to our attention. Our promotions are always designed to be clear, and full details, including wagering requirements, are included in the bonus terms to make sure players have all the necessary information before taking part.
Regarding RTP (Return to Player), this is a percentage that shows how much a game pays back over the long run. It doesn’t mean you’ll win that exact amount every session, short-term results can vary a lot, so sometimes you might feel like you’re not getting much even if the game has a high RTP.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to review your case in detail and assist you further.
Kind regards,
Team Megariches
-Update:
Hey Ashley
We sincerely thank you for your patience, an email has been sent out from our end addressing your concerns.
Best regards,
Team MegaRiches
AWFUL AWFUL AWFUL- do not ever deposit…
AWFUL AWFUL AWFUL- do not ever deposit money to them!
They are the most useless site I’ve ever used!
They’ve had three months of full bank statements, passport, Apple screenshots and STILL refusing to let me withdraw my money!
18 October 2025
Unprompted review
Reply from Mega Riches
Hello Alice,
We understand how frustrating this situation must be, and we want to ensure this is properly reviewed for you. Please note that account verification is a legal and regulatory requirement designed to protect both our players and the integrity of our platform. However, it should always be handled as efficiently as possible.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to review your case in detail and assist you further.
Kind regards,
Team Megariches
Good site 3 years playing
Good site 3 years playing
Deposit £4000
Withdraw £5600
Up £1600
Slots are not ment to be made for making money people it a investment
14 October 2024
Unprompted review
Reply from Mega Riches
Hey Jason.
We're glad to see that you enjoy your time on the site and that you had a great experience.
Gambling is a form of entertainment and it should not be seen as a form of investment or scheme to make money.
Remember to have fun and keep it responsible while you enjoy your favourite slots.
Should you need anything else please don't hesitate to reach out.
Best regards,
Team Megariches
UTTER CON!!!
UTTER CON!!!! They take your deposit then come up with all and sundry to NOT allow play!!! Support as useful as a chocolate T Pot!!!! Citing rubbish like we need bank statement to withdraw! I just joined and wanted to play, NOT (For the record) withdraw!!!! Id that's the first experience you have, then I can only assume the site is YET another con site! Get a grip!!!!!!
11 October 2025
Unprompted review
Reply from Mega Riches
Hi Philip,
We understand the verification process can be hassling, however please note that we, as a licensed online casino, are required to perform verification checks.
Transactions without verification are permissible up until a verification threshold is reached. Once this is reached, we require standard KYC.
This can be done through the "Documents" page on your profile. If you have any issues, we'll be more than happy to assist you in verifying your account through live chat/email.
Kind regards,
Team Megariches
Kaniwar The Customer Champion
Kaniwar was so excellent in their job If i could rate 10 stars I would. sorted out all my issues with no problem. Thanks again :D
10 October 2025
Unprompted review
Reply from Mega Riches
Hi Jamaelski,
We're delighted to hear that Kaniwar was able to assist with everything you needed! We'll be sure to pass along your kind words to him.
Should you require any further assistance, feel free to reach out to our Customer Support, we're always happy to help.
Kind regards,
Team Megariches
Good casino
Good casino
Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today.
I would get your id verified quickly as otherwise after first couple of withdrawals is a pain to withdraw and obviously gives you time to lose winnings back. However they had verified my documents within 24 hours and paid out my £1300 winnings as soon as account was verified.
3 October 2025
Unprompted review
Reply from Mega Riches
Hi Richard,
We’re glad to hear that your documents were verified quickly and that your winnings were paid out smoothly.
We appreciate your feedback regarding withdrawals. As mentioned in our Terms and Conditions, multiple withdrawals on the same day may incur a small fee with card however this is not the case on bank transfers.
If you have any further questions in relation to this, feel free to reach out to our support team via live chat or email.
Best regards
Team Megariches
Erik was extremely helpful in sorting…
Erik was extremely helpful in sorting out my quires
3 October 2025
Reply from Mega Riches
Hello Sheraz!
Thank you for your kind feedback! We’re delighted to hear that Erik was able to assist you and resolve your queries so effectively. We’ll be sure to share your appreciation with him.
If you ever need further support, please don’t hesitate to reach out, we’re always happy to help.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi Aimee
We truly appreciate your feedback, so glad you had a great experience with our support agent Adele! Our Customer Support team is on hand 24/7 if you ever need assistance.
Best regards,
Team Megariches
ROBBING people 250 lost in a few hours…
ROBBING people 250 lost in a few hours . Bonus 3 times and paid nothing more than 20 pound from a 60 p spin. Absoloutly Discusting DO NOT USE THIS SITE
1 October 2025
Unprompted review
Reply from Mega Riches
Hi Erin,
We understand it can be disappointing not seeing the returns you hoped for.
However, we want to assure you that the games on our site are provided by reputable, licensed gaming providers. We do not control the outcome of any spin as the results are determined by a Random Number Generator (RNG), which is an industry-standard, independently tested system designed to ensure every spin is completely random and unpredictable.
Randomness is Guaranteed: Every single spin, card dealt, or dice roll is completely random and independent. Past results (wins or losses) have no influence on the next outcome.
No Manipulation: Neither the player nor the casino can predict or manipulate the RNG. Outcomes are determined by chance alone.
Bonus Rounds: Even during bonus features, the results are still random. They are designed to add excitement but do not guarantee specific or large returns.
Furthermore, we operate under a valid license with full transparency regarding our game providers and regulatory compliance.
We strongly encourage you and all our players to gamble safely. f you feel like your spending is becoming a concern, please use the Responsible Gambling tools available on our site, our support team is there 24/7 to help if needed.
Best Regards,
Team MegaRiches
I'm totally lost for words with this is…
I'm totally lost for words with this is could write a review but its that bad I be here all night its a fake site for a start I can see someone has given this site 3 stars well all I can say to that person i can garentee you will have a little win after you spent the same money then once you've got more money back that you've spent in the beginning you ain't going to win a thing and before I have a response back from mega riches saying its computer generated 😂😂its really not its rigged,please don't use this site unless you have plenty of money you don't want as they will take the lot in 4 days ive spent 230pounds on buffalo megaways and I promise you ive wan 0.00 sorry I did get a bonus after 200 2.67p stay well away people
29 September 2025
Unprompted review
Reply from Mega Riches
Hey Ben,
We understand it can be disappointing not seeing the returns you hoped for.
However, we want to assure you that the games on our site are provided by reputable, licensed gaming providers. We do not control the outcome of any spin as the results are determined by a Random Number Generator (RNG), which is an industry-standard, independently tested system designed to ensure every spin is completely random and unpredictable.
It's like flipping a coin or rolling a die—even a long streak of losses is possible because gaming is purely a game of chance, and all past outcomes have no bearing on the next. The site's function is simply to host and offer these random games.
Furthermore, we operate under a valid license with full transparency regarding our game providers and regulatory compliance.
We strongly encourage you and all our players to gamble safely. f you feel like your spending is becoming a concern, please use the Responsible Gambling tools available on our site, our support team is there 24/7 to help if needed.
Best regards,
Team MegaRiches
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.