The nurse that called me today was wonderful. Patient understanding, professional, you couldn’t ask for more. However, the day prior, when I spoke to a call representative (female) who was in South Af... See more
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Review summary
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Reviews shaping this summary
My Care Coach was informated. She gave me information on how to continue my goals. She was caring, encouraging and respectful. I truly do enjoy my meetings with my Care Coaches and will continue to do... See more
My Doctor was very kind and informative . He took time to listen to me, and he answered my questions, But I wasn’t told that I would have to take blood tests at Quest lab. But the email sent later inf... See more
Company replied
It was super easy to schedule the appointment - there were lots of available times and dates! My appointment was set up for 10am the next day, I received multiple reminders, and the dr. started the ap... See more
Company replied
Company details
- Weight Loss Service
- Doctor
- Medical Group
- Online Prescription Medication Vendor
- Registered General Nurse
- Wellness Program
About MEDVi
Written by the company
MEDVi: Your Partner in Accessible, Personalized Weight Management
MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.
Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.
Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.
Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.
Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.
Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.
MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.
Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.
Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.
Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.
Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.
Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.
Contact info
131 Continental Dr. Ste 305, 19713, Newark, United States
- help@medvi.org
- medvi.org
4.4
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience!
23 June 2026
Unprompted review
Great customer care!
23 June 2026
Reply from MEDVi
Hi James, it’s wonderful to hear you had such a positive experience with us. We appreciate the kind words and your trust in the MEDVi patient support team. We're committed to keeping that high level of care for every step of your journey.
The MEDVi Team
She always listens to what I have to…
She always listens to what I have to say very helpful and I appreciate it very much
23 June 2026
Unprompted review
Reply from MEDVi
Hi Darrin, it’s wonderful to hear our nursing team could provide the clarity you needed. Thank you for sharing your experience and for trusting our program. We’ll continue providing dedicated care through the MEDVi patient support team.
-The MEDVi Team
She was very friendly and informative
She was very friendly and informative. She listened to me and gave me insight into what I can expect as I go off the medication.
23 June 2026
Unprompted review
Reply from MEDVi
Hi Wendy, it’s wonderful to know you found our team informative and felt truly heard during your consultation. Thank you for trusting the MEDVi patient support team to guide you through your journey. We'll continue to prioritize this kind of clear, compassionate care for everyone we serve.
The MEDVi Team
She was very polite and listened to my…
She was very polite and listened to my concerns and said she will follow it up.
23 June 2026
Unprompted review
Reply from MEDVi
Hi Ebiuwa, it’s wonderful to know our team member listened closely and is following up on your concerns. Thank you for trusting the MEDVi patient support team with your care. We’re committed to providing this level of personal attention to everyone who chooses our program.
-The MEDVi Team
Reply from MEDVi
Hi Pamela, it’s great to hear our team followed up with that extra information for you. Thank you for your trust and for sharing your experience. The MEDVi patient support team is here to ensure you stay informed. We’ll keep working hard to maintain this high level of care for everyone.
-The MEDVi Team
Reply from MEDVi
Hi Cheryl, it’s wonderful to hear that Brittany provided such helpful tips for your success. We’re so glad you had a positive experience and thank you for trusting the MEDVi patient support team. We’ll keep working hard to provide the personalized care you deserve.
-The MEDVi Team
It was very expedient stayed on topic…
It was very expedient stayed on topic and answer questions that I may have had
23 June 2026
Reply from MEDVi
Hi Joel, it’s great to know you found our process efficient and that we could clear up your questions. Thank you for trusting us and sharing your kind words. Our MEDVi patient support team is committed to maintaining this level of attentive, straightforward care for every patient.
-The MEDVi Team
I am very happy with MEDVi
I am very happy with MEDVi. They have always been very patient and helpful. They answer any questions I have in a timely manner. I feel very comfortable with them and trust them with my care.
23 June 2026
Reply from MEDVi
Hi Mona, it’s wonderful to hear that you feel comfortable and well-supported during your time with us. Thank you for your trust and for sharing your kind words about the MEDVi patient support team. We’re dedicated to keeping our care helpful and responsive for you.
-The MEDVi Team
Video call and general info
Just happy with my progress. The arms are great.
My only concern is unexpected billing ahead of actual prescriptions being renewed.
23 June 2026
Reply from MEDVi
Hi William, it’s fantastic to hear about the progress you’re seeing! We appreciate you sharing your experience and choosing MEDVi for your medical weight loss journey. We'll share your note about billing with our team to ensure we keep providing the high-quality, transparent care you deserve.
-The MEDVi Team
Catherin spent lots of time with me and…
Catherin spent lots of time with me and was very helpful!
23 June 2026
Reply from MEDVi
Hi Erin, it’s wonderful to hear that Catherin took the time to provide the helpful support you needed. We appreciate you sharing your experience and trusting us with your care. Our MEDVi patient support team is dedicated to maintaining this high standard for every patient.
-The MEDVi Team
Great folks
Quick, easy, thorough, respectful, cost effective. What's not to like
23 June 2026
Unprompted review
Horrible
I paused my subscription and was later charged $399 for an automatic renewal that I did not intend to continue. I immediately requested a refund, but despite multiple emails, I only received the same generic policy response and no individualized review. I have not used the medication or services associated with the charge, yet the company refused to issue a refund or credit. Very disappointing customer service.
23 June 2026
Unprompted review
Reply from MEDVi
Hi Lisa, we’re truly sorry for the frustration this charge caused, especially after you’d paused your subscription. It sounds like we missed the mark in providing a personal touch, and we want to ensure your case is reviewed individually. Your feedback is essential as we work to improve the MEDVi customer service experience. Please email us at hello@medvi.org so we can look into this personally.
The MEDVi Team
Very helpful and kind
The nurse was very helpful and friendly. I missed our initial call time and then she had to call me back because I was having phone issues - she was very understanding and patient, which I really appreciated! I'm very excited to start on the medicine and hopefully start seeing results soon.
23 June 2026
Unprompted review
Excellent in communication & follow-up
Excellent communication. This doctor was wonderful at explaining problem, and also in safe guards for me to follow so this does not happen in the future.
23 June 2026
Dispatch Manager
I'm very happy with the medication and my results. She did inform me on upping the dose after the second week. I've just kept it at 2.5. I have 10 more pounds to my goal.
21 June 2026
BEWARE OF FALSE ADVERTISEMENT AND POOR CUSTOMER SERVICE FOLLOW THROUGH!
I started with MedVi as of last Friday, a friend of mine has had great success. When speaking to customer service, I was hesistant due to SALES scams. He assured me I was locked in at a discounted rate for the duration of my subscription. When I went back to my dashboard to set up appointments, sure enough, it was a sign-on special. I have called and asked to speak to a supervisor 4 times since then, each time I get the run around, I've asked for a refund (no call back even after I was told an hour), they don't respond. I 've asked them to check the recorded conversations, they would hear the FALSE advertisement, but they are avoiding me for the sale. BEWARE OF FALSE ADVERTISEMENT AND POOR CUSTOMER SERVICE FOLLOW THROUGH!
Response to Medvi-6/25, your specialist did review and sent an email response, after I requested you listen to any and all recordings that you said are used for training and review. As well, since I hadn’t heard back and medicine arrived, I started it knowing I’m canceling the subscription and moving to RO in July. Your practitioner also didn’t call in nausea meds as she indicated. I called two days ago and no response. Unacceptable service!
18 June 2026
Unprompted review
Reply from MEDVi
Hi Destini, we’re truly sorry for the frustration regarding your subscription rate and the difficulty you’ve had reaching a supervisor. It’s important that our communication is transparent, and we want to review your case to ensure your refund is handled properly. Your feedback helps us improve the **MEDVi customer service experience** for all our members. Please email us at hello@medvi.org so we can look into this personally.
-The MEDVi Team
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