MEDVi Reviews 13,827

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,024 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and helpfulness, often highlighting their ability to listen and provide clear, informative answers. The customer service is frequently described as outstanding, with many appreciating the efficient and smooth process from setting up appointments to receiving detailed explanations. Many people feel well cared for and supported throughout their journey, with coaches and medical professionals offering encouragement and valuable advice. However, some customers also noted issues with the product itself, experiencing severe nausea or a lack of effectiveness, and questioning the quality and proper handling of medications. A few other people also felt that customer service could be inconsistent, citing instances of rude representatives, unresolved concerns, or difficulties with communication and account management.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Service

Users describe positive interactions with service, highlighting professional, patient, and understanding... See more

User experience

Consumers find the user experience to be positive, with many describing it as a good or great experience... See more

Product

Clients share ambiguous opinions on product, with some expressing happiness with the medication and their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The nurse that called me today was wonderful. Patient understanding, professional, you couldn’t ask for more. However, the day prior, when I spoke to a call representative (female) who was in South Af... See more

Rated 5 out of 5 stars

My Care Coach was informated. She gave me information on how to continue my goals. She was caring, encouraging and respectful. I truly do enjoy my meetings with my Care Coaches and will continue to do... See more

Rated 5 out of 5 stars

My Doctor was very kind and informative . He took time to listen to me, and he answered my questions, But I wasn’t told that I would have to take blood tests at Quest lab. But the email sent later inf... See more

Company replied

Rated 5 out of 5 stars

It was super easy to schedule the appointment - there were lots of available times and dates! My appointment was set up for 10am the next day, I received multiple reminders, and the dr. started the ap... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Online Prescription Medication Vendor
  5. Registered General Nurse
  6. Wellness Program

About MEDVi

Written by the company

MEDVi: Your Partner in Accessible, Personalized Weight Management

MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.

Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.

Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.

Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.

Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.

Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
MEDVi logo

Reply from MEDVi

Hi Cyrus, it’s great to know that everything went smoothly for you. We really appreciate your trust and for sharing your experience with the MEDVi weight loss program. We'll keep working hard to ensure every step of your journey remains just as positive.

-The MEDVi Team

Rated 5 out of 5 stars

Dr new exactly my situation and gave me…

Dr new exactly my situation and gave me her professional opinion

24 June 2026
MEDVi logo

Reply from MEDVi

Hi David, it’s great to hear that our doctor understood your situation and provided the professional guidance you needed. Thank you for sharing your experience and for trusting the MEDVi patient support team with your care. We’re committed to maintaining this level of personalized attention for everyone we serve.

-The MEDVi Team

Rated 5 out of 5 stars

Going through a lot right now and rep…

Going through a lot right now and rep was very kind.

24 June 2026
MEDVi logo

Reply from MEDVi

Hi Vanita, we’re so sorry to hear you’re going through a difficult time right now. We’re glad our team could provide some comfort when you needed it. Thank you for sharing your experience and for trusting the MEDVi patient support team. We’ll continue to ensure every patient feels truly heard and supported.

-The MEDVi Team

Rated 5 out of 5 stars

Very easy and informative

Very easy, informative and enjoyable

24 June 2026
MEDVi logo

Reply from MEDVi

Hi Jon, it’s wonderful to hear that you found your experience with us so easy and informative. Thank you for sharing your feedback and for trusting the MEDVi patient support team. We’re committed to keeping our process enjoyable and straightforward for everyone we serve.

-The MEDVi Team

Rated 5 out of 5 stars
MEDVi logo

Reply from MEDVi

Hi Theodosia, we’re so happy to hear you had a great experience with our team. Thank you for sharing your feedback and trusting us with your care. Our MEDVi patient support team will keep working hard to provide the high-quality service you deserve.

-The MEDVi Team

Rated 1 out of 5 stars

Horrible service - change of compound

Horrible service. After 6 months with Medvi they switched me from Tirz to semiglutide . Was told it was an accident. Still charged me because of " subscription". Then since they changed Tirz compounders have had severe nausea issues. Now charging me again because subscription cancellation hadnt processed even though they NEVER sent medicine. STAY AWAY FROM MEDVI.

19 June 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Matt, we’re incredibly sorry for the confusion with your medication and the billing issues you’ve described. It’s concerning to hear about the medication mix-up and the physical discomfort you’ve felt. We’re taking this seriously and want to review your account details to resolve this for you. Please email us at hello@medvi.org so we can look into this personally.
-The MEDVi Team

Rated 5 out of 5 stars
MEDVi logo

Reply from MEDVi

Hi James, it’s wonderful to hear you had such a positive experience with us. We appreciate the kind words and your trust in the MEDVi patient support team. We're committed to keeping that high level of care for every step of your journey.
The MEDVi Team

Rated 5 out of 5 stars

The nurse addressed my concerns.

The nurse addressed my concerns.

23 June 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Darrin, it’s wonderful to hear our nursing team could provide the clarity you needed. Thank you for sharing your experience and for trusting our program. We’ll continue providing dedicated care through the MEDVi patient support team.

-The MEDVi Team

Rated 5 out of 5 stars

She was very friendly and informative

She was very friendly and informative. She listened to me and gave me insight into what I can expect as I go off the medication.

23 June 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Wendy, it’s wonderful to know you found our team informative and felt truly heard during your consultation. Thank you for trusting the MEDVi patient support team to guide you through your journey. We'll continue to prioritize this kind of clear, compassionate care for everyone we serve.
The MEDVi Team

Rated 5 out of 5 stars

She was very polite and listened to my…

She was very polite and listened to my concerns and said she will follow it up.

23 June 2026
Unprompted review
MEDVi logo

Reply from MEDVi

Hi Ebiuwa, it’s wonderful to know our team member listened closely and is following up on your concerns. Thank you for trusting the MEDVi patient support team with your care. We’re committed to providing this level of personal attention to everyone who chooses our program.

-The MEDVi Team

Rated 5 out of 5 stars

Helpful

Very helpful. Even called me back with additional information.

23 June 2026
MEDVi logo

Reply from MEDVi

Hi Pamela, it’s great to hear our team followed up with that extra information for you. Thank you for your trust and for sharing your experience. The MEDVi patient support team is here to ensure you stay informed. We’ll keep working hard to maintain this high level of care for everyone.

-The MEDVi Team

Rated 5 out of 5 stars

Brittany was wonderful

Brittany was wonderful, had great tips for success.

23 June 2026
MEDVi logo

Reply from MEDVi

Hi Cheryl, it’s wonderful to hear that Brittany provided such helpful tips for your success. We’re so glad you had a positive experience and thank you for trusting the MEDVi patient support team. We’ll keep working hard to provide the personalized care you deserve.

-The MEDVi Team

Rated 5 out of 5 stars

It was very expedient stayed on topic…

It was very expedient stayed on topic and answer questions that I may have had

23 June 2026
MEDVi logo

Reply from MEDVi

Hi Joel, it’s great to know you found our process efficient and that we could clear up your questions. Thank you for trusting us and sharing your kind words. Our MEDVi patient support team is committed to maintaining this level of attentive, straightforward care for every patient.

-The MEDVi Team

Rated 5 out of 5 stars

I am very happy with MEDVi

I am very happy with MEDVi. They have always been very patient and helpful. They answer any questions I have in a timely manner. I feel very comfortable with them and trust them with my care.

23 June 2026
MEDVi logo

Reply from MEDVi

Hi Mona, it’s wonderful to hear that you feel comfortable and well-supported during your time with us. Thank you for your trust and for sharing your kind words about the MEDVi patient support team. We’re dedicated to keeping our care helpful and responsive for you.

-The MEDVi Team

Rated 5 out of 5 stars

Video call and general info

Just happy with my progress. The arms are great.

My only concern is unexpected billing ahead of actual prescriptions being renewed.

23 June 2026
MEDVi logo

Reply from MEDVi

Hi William, it’s fantastic to hear about the progress you’re seeing! We appreciate you sharing your experience and choosing MEDVi for your medical weight loss journey. We'll share your note about billing with our team to ensure we keep providing the high-quality, transparent care you deserve.

-The MEDVi Team

Rated 5 out of 5 stars

Catherin spent lots of time with me and…

Catherin spent lots of time with me and was very helpful!

23 June 2026
MEDVi logo

Reply from MEDVi

Hi Erin, it’s wonderful to hear that Catherin took the time to provide the helpful support you needed. We appreciate you sharing your experience and trusting us with your care. Our MEDVi patient support team is dedicated to maintaining this high standard for every patient.

-The MEDVi Team

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