Wow i didn’t even think that good service is alive and nobody won’t break anything!! The purchase process was ideal, not delays, no rude customer service representative, quality product. I’m tired fro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company went over and above with their customer service. I ordered a unique protein wet food and balancer for my kitten with IBD. Mouni tragically passed away and Medpets not only refunded the or... See more
Terrible company. It states free easy simple returns etc. I contacted them numerous times via email, phone for them to fob me off with a million questions avoiding sending me the returns form to wh... See more
Company replied
The product is fantastic, but the packaging broke in transit, which could have been the fault of the distributor, however, it delayed delivery by a week. I will continue to use them despite this poor... See more
Company details
About Medpets
Information provided by various external sources
Alles für die Gesundheit Ihres Tieres Medpets.de ist eine Online-Tierapotheke, bei der Sie ein großes Sortiment an Tierarzneimitteln, (Diät-)Futter, Nahrungsergänzungsmitteln, Pflegeprodukten und Zubehör für Haustiere günstig & einfach online bestellen können. Hier finden Sie alles für Hunde, Katzen, Pferde, Nutztiere, Kaninchen und andere Kleintiere. Wir liefern Ihre Bestellung schnell und zuverlässig – und ab einem Bestellwert von 49,- Euro ist der Versand gratis! Bei Fragen stehen Ihnen unsere Haus-Tierärztin und unser Kundenservice gerne zur Verfügung.
Contact info
Emmerblok 1, 4751XE , Oud Gastel, Netherlands
- 06922 - 222 95 73
- trustpilot@medpets.de
- medpets.de
3.9
Great
50K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and cheap (my german is not great)
19 August 2020
Unprompted review
Order came quickly and correctly
18 August 2020
Unprompted review
Top of the top, super satisfied
The products are skin-friendly, effective, that saved my pets from suffering.
I could not ask for more.
30 July 2020
Unprompted review
Great products and services.
This company has great products and their service was quick. I was very satisfied with the whole experience.
16 July 2020
Unprompted review
Arrived in new condition and very…
Arrived in new condition and very prompt.
28 June 2020
Unprompted review
Super Service!!!
13 May 2020
Unprompted review
Good products (Same as from the vet)…
Good products (Same as from the vet) easily ordered and quickly delivered. No problems - all good!
11 May 2020
Unprompted review
Alles optimal gelaufen!
5 May 2020
Unprompted review
Parcels never arriving, cancellations not registered
My last two orders have been a total mess: The first one was ordered 1.5 months ago and I'm still waiting for it. Last week I was told it would be resent urgently from the warehouse, because it had apparently gotten lost in the mail, but I haven't received a tracking code for a new shipment and have no reason to believe it's anywhere closer to arriving. The second order I submitted a month ago, but when it hadn't left from the warehouse after three weeks, I cancelled the order and received the refund. However, now it seems that it's on its way despite being cancelled! (If it shows up, I will refuse it, of course.) In the meantime I've run out of dog food and had to take my business elsewhere.
5 May 2020
Unprompted review
Quick delivery despite pandemic…
Quick delivery despite pandemic situation. Perfect!
27 April 2020
Unprompted review
My first time ordering at the German…
My first time ordering at the German site and very fast shipping I got 2 days after my order and I'm not from Germany
27 April 2020
Unprompted review
I placed my order more than a week ago
I placed my order more than a week ago, but I still did not receive it :-(
I didn’t know it takes so long to ship it from Germany over to Austria!
19 April 2020
Unprompted review
Very efficient response
Very efficient response , considering the actual Covid restrictions in place!
My kitties says thank you too!
13 April 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.