MedicareSupplement.com Reviews 

2,833
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, extremely patient, and genuinely helpful when guiding them through various insurance choices and answering every question. Consumers frequently mention that representatives make complex decisions much easier to navigate while maintaining a warm, friendly, and professional attitude throughout the entire conversation. Some reviewers were not happy with final outcomes, mentioning specific disappointing experiences like being denied coverage after spending considerable time or lacking proper direction on supplemental policies. A few individuals also shared experiencing communication hurdles or feeling that certain application steps were left entirely incomplete during their interactions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as knowledgeable, patient,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently expressing great satisfaction with... See more

Service

Customers had positive experiences with service, frequently praising agents who were professional, friendly,... See more

User experience

People report positive experiences with user experience, highlighting that knowledgeable agents explained... See more

Price

Consumers find price to be positive, highlighting significant savings and affordable monthly premiums secured... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Filled out the online questionnaire late one evening for Medicare Supplemental insurance. At 9am next morning received a phone call. The agent had my questionnaire, verified my identity and explained... See more

Rated 5 out of 5 stars

My phone calls answered very quickly by David Volkert. He is very knowledgeable with his job and helped me immensely. To get back into a Medicare supplement insurance policy from Mutual of Omaha Insu... See more

Rated 5 out of 5 stars

Robert Taylor is one of the best insurance agents I’ve ever worked with. I sold Health/Life insurance in 2009-2010 so I know how difficult it can be for customers to understand all the complexities... See more

Rated 5 out of 5 stars

This isn't the company that I intended to call, but you might say that Divine Intervention must've been in play. Robert was so helpful and informative and I believe he saved me from making a costly er... See more


Company details

  1. Insurance Agency
  2. also in
  3. Health Insurance Agency

Information provided by various external sources

Learn about Medicare, Medicare Supplement, and Medicare Advantage coverage, benefits, and eligibility. Use our form to get quotes for Medigap coverage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,833)

145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable, thorough, and patient agent

Carlos was extremely knowledgeable and provided detailed answers to all of my questions in easy to understand terms. He provided helpful examples showing how the insurance works. He was also very patient with my questions, and made sure I was comfortable with each step in the process. He was one of the best insurance agents O have ever dealt with.

27 August 2025
Rated 5 out of 5 stars

I was hesitant to seek advice in regard…

I was hesitant to seek advice in regard to my supplemental Medicare insurance coverage because I feared being bombarded by phone calls, emails and texts from insurers. However, my experience has been limited to just saving some money. I was able to find a supplemental plan that works for me.

20 August 2025
Rated 3 out of 5 stars

I am new hope I did everthing right

I am new hope I did everthing right. So I can get use to giving back instead of just going along whit it.

13 August 2025
MedicareSupplement.com logo

Reply from MedicareSupplement.com

Hi, Judy, we appreciate your feedback and would like to learn more about your experience. Please reach out to our team at 201-695-5611 so we can assist you.

Rated 5 out of 5 stars

Robert Taylor was very helpful and…

Robert Taylor was very helpful and eased my overthinking mind. He took time to explain each of my concerns patiently and professionally. He answered all my questions and I never felt rushed.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The agent explained everything in…

The agent explained everything in detail and was patient and sometimes repeating what I could not understand entirely. Terry Copeland was not insensitive and high pressuring as I have found oftentimes when making inquiry making it impossible for me and simply becoming frustrated and hanging up.

31 July 2025
Rated 5 out of 5 stars

Stacy was very informative and…

Stacy was very informative and knowledgeable of what we needed, she was a joy to talk with and helped us and got us the insurance we needed, I will refer friends to her and her knowledge of your needs.

29 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look