I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
we have not received a refund as yet from Medibank.. for Cataract surgery please do it ASAP… Carmel Perri
Company replied
Once I got through to the Medibank support line (it took over 3/4's of an hour), I was helped by a very friendly, and patient support staff member who went through all that I needed to know about an u... See more
Company replied
From the time I was admitted to the time of discharge, the whole experience at St Vincent Private Hospital Werribee was absolutely first class. All the pre admission appointments and paperwork was... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Epworth
All payments were claimed by the medical staff and no issues encounted
27 March 2026
Unprompted review
Reply from Medibank
Hi John. We are glad to hear that your claims were handled smoothly, and everything was taken care of by the medical staff. Thank you so much for the 5-star review. Kind regards Robin.
Had nothing much to do after being…
Had nothing much to do after being provided with clear n precise instructions
16 April 2026
Unprompted review
Reply from Medibank
Hi Stan. Thanks for sharing your experience. We are glad to hear the instructions were clear and easy to follow. That is always our aim, so things feel simple and well supported. We appreciate you taking the time to leave a review and provide feedback. Kind regards Robin.
Everything went well in the end having…
Everything went well in the end having found the medical problem after having many tests
12 April 2026
Unprompted review
Reply from Medibank
Hi Ben. Thank you for sharing your experience with us. We are pleased to hear that everything worked out in the end and that the medical issue was identified after the necessary tests. We know this process can be challenging, and we appreciate you taking the time to leave feedback. Cheers and the best of health to you during this time - Robin.
NO COMMUNICATION
NO COMMUNICATION. I tried numerous times to close the account. I now owe $728 ?!! MediBank Emails are "No-Reply", and phone numbers don't work from the US. Now what? I guess I'm an outlaw.
30 March 2026
Unprompted review
Reply from Medibank
Hi Jaz. I am sorry to hear that you have had difficulties contacting us. Here are the ways to reach us:
• log in to your My Medibank account and self-serve
• Send us a message online at medibank.com.au/contact-us/
• Call our friendly team on 132 331
• Visit your nearest Retail Store
If you have a general enquiry, please refer to our Frequently Asked Questions on our website: Frequently Asked Questions About our Health Insurance | Medibank
For enquiries relating to Suspension, Authority, Lifetime Health Cover Loading (LHC), or the Australian Government Rebate (AGR), please refer to our website for more information: https://www.medibank.com.au/health-insurance/using-your-cover/brochures-forms/
Warm regards from Robin & the Medibank Team.
Could’ve easily not know that I had to…
Could’ve easily not know that I had to do anything at all
Turned after the hospital details were already in signed a form all done
16 April 2026
Unprompted review
Reply from Medibank
Hi David. Thank you for sharing this feedback. It is great to hear that the process was simple and clearly explained with the hospital details already in place. Your comments are appreciated. Kind regards, Robin.
3 weeks of waiting for a refund and I've yet to receive it, terrible service
Policy cancellation refund is taking way too long to process. I was promised that I would receive the refund within 2 weeks of requesting it, it has now been 3 weeks. I've had to reach out to customer service 3 times and yet all they've given me is "your refund is taking longer than expected, thanks for your understanding". I would not recommend anyone to go with medibank. Thankfully I've never had to make a claim with them before. If it takes them this long for them to process simple policy cancellation refunds, I can only imagine how well they manage claims.
27 April 2026
Unprompted review
Reply from Medibank
Hi Wyn. I am sorry to hear about the delay with your policy cancellation refund. We would appreciate the opportunity to review this further and provide clearer support. Please contact us directly if you are open to discussing this so we can assist. Our contact page is available here: https://www.ahmoshc.com.au/contactus/
All the best for your day. Kind regards - Robin.
High price with low empathy
I have been with Medibank for more than 1 year for my OVHC. The monthly premium went up quite significantly in April 2026. I spoke to a consultant and she said Medibank can't do anything with the price.
When I was trying to cancel the policy and go to another provider, Medibank charged a $50 discharge fee which is quite ridiculous!
27 April 2026
Unprompted review
Reply from Medibank
Hi Monirul. Thank you for sharing your feedback with us. I am sorry to hear about your experience. If you need any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Reply from Medibank
Hi Benita. You can review your cover by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at https://bit.ly/Medibank-CoverReview
If you would like any assistance, our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards, Robin.
Reply from Medibank
Hi Steve. Thank you for your review. We are pleased to hear that you have enjoyed our services. Have a wonderful day! Kind regards Robin.
Reply from Medibank
Hi Ungku. I am glad to hear that you have received speedy and efficient support with Medibank. Thank you so much for the exuberant 5-star review. Kind regards Robin.
everything was made very easy
11 April 2026
Unprompted review
Reply from Medibank
Hi Geoff. Thank you so much for the lovely review. We are happy to hear you are finding everything easy to use. Take care, with kind regards - Robin.
Great service and immediate process
15 April 2026
Unprompted review
Reply from Medibank
Hi Peter. Thank you so much for this 5-star review. We appreciate your positive feedback. Kind regards Robin.
I was not able to login using the App
I was not able to login using the App. After waiting 40 mins on hold, I terminated the call for help. Life is too short. I want to speak to a real human in real time, not be redirected to Q and A.
I pay a lot for my membership. Now deciding whether to change to another insurer.
15 April 2026
Unprompted review
Reply from Medibank
Hi Andrea, thank you for taking the time to share your experience. We’re really sorry to hear about the difficulty logging into the app and the long wait time when you tried to get help. We understand how frustrating this would have been, especially when you were looking to speak with someone directly.
For login issues, we do have some troubleshooting steps that may help, which are available here: https://www.medibank.com.au/help/account-management/guides/how-to-log-into-my-medibank/.
That said, we recognise how important it is to feel supported, particularly given the value you place on your membership. If you still require assistance with accessing My Medibank please reach out to us here - https://www.medibank.com.au/contact-us/. Thanks, -Ane
The Admission went smooth better than I…
The Admission went smooth better than I thought , Great team
9 April 2026
Unprompted review
Reply from Medibank
Hi John, thank you for sharing your feedback. We’re delighted to hear that your admission went smoothly and that the experience was better than expected.
If you ever need support in the future, we’re here to help.
Thanks, -Ane
Worry free claiming
I had a great experience with my last hospital claim. I knew exactly what my out of pocket was going to be and it was easy to claim. I also loved the fact that I could use some of my Medibank "live better" points towards lowering my Extras. This was a bonus.
7 April 2026
Unprompted review
Reply from Medibank
Hi Emi,
Thank you for taking the time to share your experience with us. We’re really pleased to hear that your hospital claim was straightforward and that knowing your out of pocket costs upfront made the process easier.
It’s also great to know you enjoyed using your Medibank Live Better points —it’s lovely to hear that this was a bonus for you.
Thanks, -Ane
Excellent customer service
21 April 2026
Unprompted review
Reply from Medibank
Hi Steve, thank you for your kind feedback. We’re really pleased to hear you received excellent customer service.
Thanks, -Ane
No dramas with anything all taken care…
No dramas with anything all taken care of
21 April 2026
Unprompted review
Reply from Medibank
Hi Leslie, thank you for your feedback. We’re really pleased to hear everything went smoothly and that it was all taken care of for you. That’s exactly the experience we aim to provide.
Thanks, -Ane
Such an easy check in.
At check in all details on the stay and net cost were made very clear. Speedy and efficient check in and paperwork clear and easy to follow.
17 April 2026
Unprompted review
Reply from Medibank
Hi Anthony, thank you for taking the time to share your experience. We’re really pleased to hear that the check in process was speedy and efficient, and that the details of your stay and net costs were clearly explained. It’s great to know the paperwork was straightforward and easy to follow.
We appreciate your feedback. Thanks, -Ane
Reply from Medibank
Hi Miin, thank you for your feedback. We’re glad to hear you found the service friendly, quick and efficient.
Thanks, -Ane
Reply from Medibank
Hi Margaret, thank you for your kind feedback. We’re really pleased to hear you found our team helpful and understanding. Your comments are greatly appreciated.
Thanks, -Ane
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