I was very happy with the deal I got from the company and the ease with which claims and payments are managed through the Hospitals and Surgeons. I found the initial contact through Chat system very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received a great deal of help offered after my operation without having to reach out. I was given excellent care and service that I didn’t know that was available.
Company replied
Very lucky to be fully covered for my recent 2 weeks stay at the Donvale Rehabilitation Centre, after my total hip replacement surgery. I wouldn't have been able to cope at home without the physiothe... See more
Company replied
Tracy from Joondalup store WOW! Amazing service. Who would’ve thought a complete stranger could have such an impact. Honestly she deserves a pay rise immediately. Her service and efficiency was incred... See more
Company replied
Company details
- Health Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
- Life Insurance Agency
- Travel Insurance Company
Written by the company
We are a health company providing private health insurance and health services to millions of people across Australia. Everything we do is aimed at improving the health and wellbeing of Australians and helping people lead better quality lives. Medibank has insured the health of Australians since 1976. Through our Medibank and ahm brands, we now look after the health of more than 4 million people. From prevention through to treatment and health management, Medibank is driving better health outcomes through our health services, health system advocacy and work in the community. With a large and diverse customer base, we are one of the most recognised brands in Australia. We are proud of the position of trust we have established and of our integral role in Australia’s health system. Our 2030 Vision is to create the best health and wellbeing for Australia. We connect people to a better quality of life in every moment. We create access, choice and control for everyone, and together lead change for a stronger health system. We have four values that influence everything we do. These values guide the way we interact with each other, the decisions we make and the way we serve our customers. Customer Obsessed: Their health, our passion. Show Heart: Show Heart. Care in every moment. Brilliance Together: We impact bigger. Break Boundaries: Reimagining what’s possible.
Contact info
Level 2/695 Collins Street, 3008, Docklands, Australia
- 1300 986 850
- medibank.com.au
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed clarification on whether I was…
I needed clarification on whether I was covered for a procedure to be performed by the gastroenterologist, and the staff at Medibank were so friendly and helpful.
30 April 2026
Unprompted review
Reply from Medibank
Hi Rosemarie. We appreciate the feedback. If you need a hand or have any questions, our friendly team is here to help! Just head over to our contact page: https://www.medibank.com.au/contact-us/
Warm regards, Robin & the Medibank Team.
The procedure went as expected and the…
The procedure went as expected and the claim was lodged without difficulty. My issue is that the cost of health care is ridiculously expensive. And claims only pay back a fraction of what a service costs.
5 May 2026
Unprompted review
Reply from Medibank
Hi Leann. You can review your cover by contacting our Contact Centre on 132 331 8am to 8pm Monday to Friday & 10am to 2pm Saturdays (AEST) or you can contact our messaging team at https://bit.ly/Medibank-CoverReview
Kind regards Robin.
Fourth visit to this hospital.
Fourth visit to this hospital.
Excellent staff who know their patients and their, sometimes funny, requirements.
Food is very good.
My room had a mountain view
29 April 2026
Unprompted review
Reply from Medibank
Hi John, thanks so much for sharing your experience with us. We’re really pleased to hear that you felt well looked after and that the staff made your stay a positive one — it’s great to know they took the time to understand your individual needs.
We’re also glad you enjoyed the food and the scenery during your stay. Thanks again for taking the time to leave this feedback. -Ane
Great advice and follow up.
30 April 2026
Unprompted review
Reply from Medibank
Hi Christene, thanks for your kind feedback — we’re really glad to hear you appreciated the advice and follow up. -Ane
DISCUSS NEW PREMIUM CHARGES - DISAPPOINTING !
I have received this Survey - suggesting that I had made a Claim - for which I did NOT.
Although my telephone consultant was professional and helpful - but was unable to fully discuss/assist regarding my new Premium charges and was prepared to transfer me to a separate department. After already spending a lot of time waiting on the telephone - this was unacceptable. The true indepth definition of Customer Service has been lost by larger companies caught by installing - 'processes & procedures' .
Thanks for your time.
Robin.
6 May 2026
Unprompted review
Reply from Medibank
Hi Robin, thanks for taking the time to share your feedback with us. We’re sorry for the confusion caused by receiving a survey for a claim you didn’t make — we understand how frustrating that would be.
While we’re pleased to hear that your consultant was professional and helpful, we understand your disappointment about not being able to fully discuss your premium changes during the same call, especially after spending time waiting. We appreciate your honest comments around how this experience felt for you.
We’d welcome the opportunity to look into this further, including the survey issue and your premium concerns. If you’re open to it, please reach out to us here: https://www.medibank.com.au/contact-us/.
Thank you again for your feedback. -Ane
Reply from Medibank
Hi Lorraine, thank you for the 5-star review, we appreciate it! -Ane
I communicated face to face at Rockingham.m. She had experience in the procedure I was about to have so she made everything easy for me. Things would not of gone so smoothly if it was
I went to the shop in Rockingham and communicated face to face
20 March 2026
Unprompted review
Reply from Medibank
Hi Barbara, thanks for taking the time to share your experience with us. We’re really glad to hear that visiting our Rockingham store and speaking face to face with our team helped make everything easier for you.
It’s great to know the staff member’s firsthand experience with the procedure provided reassurance and support. Thanks, -Ane
The Medibank Consierge
The lady I spoke to over the phone was lovely and gave me a lot of post hospitalisation information and advice to think about.
7 May 2026
Unprompted review
Reply from Medibank
Hi Alan, Thanks for sharing your experience with us. We’re really pleased to hear that the team member you spoke with was kind and took the time to provide clear and helpful post hospitalisation information.
We appreciate you taking the time to leave this feedback. -Ane
Reply from Medibank
Hi Stephen, Thanks for sharing your feedback. We’re really pleased to hear that everything went well with your procedures and appreciate you taking the time to let us know. -Ane
The refund amount is so little
The refund amount is so little. Even much much lesser than centrelink refund.
16 April 2026
Unprompted review
Reply from Medibank
Hi Rina, thanks for sharing your feedback with us. We understand how disappointing it can be when a refund amount is lower than expected. Rebates and benefits can vary depending on the type of cover or claim involved.
We’d be happy to take a closer look and explain how your refund was calculated. If you’d like us to review this, please reach out to us here https://www.medibank.com.au/contact-us/. Thanks, -Ane
per-notifying Medibank Private of upcoming surgery
A call to them direct to notify them of my then upcoming surgery. Friendly, quick and a positive result.
I couldn't ask for anything more than that - very happy
30 April 2026
Unprompted review
Reply from Medibank
Hi there, thanks so much for sharing your experience with us. We’re really glad to hear that contacting us about your upcoming surgery was quick, friendly, and resulted in a positive outcome.
We appreciate your kind feedback and are happy you’re feeling pleased with the service. -Ane
Looked after very well and only had to…
Looked after very well and only had to pay$250.
30 April 2026
Unprompted review
Reply from Medibank
Hi Sidney, thanks for sharing your feedback with us. We’re really pleased to hear that you felt well looked after and that everything went smoothly for you. It’s great to know you were happy with the overall outcome.
We appreciate you taking the time to leave this review. -Ane
Seamless process managed between the…
Seamless process managed between the hospital, the surgeon and MBP.
22 April 2026
Unprompted review
Reply from Medibank
Hi Phillip, thanks for sharing your feedback. We’re really pleased to hear that the process between the hospital, your surgeon and Medibank was seamless. It’s great to know everything was coordinated smoothly for you.
We appreciate you taking the time to let us know about your experience. -Ane
Medibank provides a complete range of…
Medibank provides a complete range of services for those who are looking for medical and hospital cover their staff are well informed of the different options available the rebate you receive from the Federal government and can provide advice and assistance to ensure you have the cover you need but at the lowest price they will help you paying for things you will not need recommend things you may need to suit your needs both health wise and be within your budget so would highly recommend talking with this company to see if they can provide the same level of cover and be more affordable
5 May 2026
Unprompted review
Reply from Medibank
Hi Peter, thank you for taking the time to share such detailed feedback. We’re really pleased to hear that you found our range of health and hospital cover options helpful and that our team was able to clearly explain rebates, costs, and cover choices.
It’s great to know the advice you received helped you find cover that suited both your health needs and budget. We appreciate your recommendation and your trust in Medibank. -Ane
Hassle free service
Hassle free service. All yhe services were conducted directly between providers and medibank.
28 April 2026
Unprompted review
Reply from Medibank
Hi Susan, thanks for sharing your feedback. We’re really pleased to hear that your experience was hassle free and that everything was handled smoothly between your providers and Medibank. It’s great to know the process worked well for you.
We appreciate you taking the time to leave this review. -Ane
easy and efficient
29 April 2026
Unprompted review
Reply from Medibank
Hi Weizi, thanks for your feedback — we’re really pleased to hear you found the process easy and efficient. -Ane
Reply from Medibank
Hi Carol, thanks for sharing your feedback. We’re really pleased to hear that claiming for pharmaceuticals was simple and easy for you. We appreciate you taking the time to let us know. -Ane
Terrible chat / excessive wait times on phone
Terrible chat . Refused to give me their name. Unable to answer basic question. Wait time to phone excessive at over 60 mins. Regret moving to this organisation and will be changing back.
Unable to find out if covered for a procedure on APP and seem to have to phone to get a quote.
Makes for a very complicated and not user friendly service.
1 May 2026
Unprompted review
Reply from Medibank
Hi Kim. Thank you for sharing your experience. I am sorry for the long wait times and for the difficulty you had using chat and the app. This is not the level of service we aim to provide. Our consultants should identify themselves and help with clear answers, including guidance on procedure cover and quotes. Please reach out through our official support channels so we can assist further. Our contact page is available here: https://www.medibank.com.au/contact-us/
Warm regards from Robin & the Medibank Team.
Easy to communicate with and covered my…
Easy to communicate with and covered my procedure cost
14 April 2026
Unprompted review
Reply from Medibank
Hi Bel. Thank you for your review. I am pleased to hear that you have enjoyed our services. Have a wonderful day! Kind regards Robin.
too easy
it was as easy as producing a membership card and everything was followed through
20 April 2026
Unprompted review
Reply from Medibank
Hi Anon. Thank you so much for the 5-star review, highlighting ease of use. Take care. Warm regards from Robin & the Medibank Team.
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