Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Company replied
From Start to delivery was highly professional. Meat is fresh, delivered on time and communication before delivery was good keeping me up to date on what stage my order was at. I would of put 5 star... See more
Company replied
Company details
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
Sign up to our newsletter to be in with a chance to win!
Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The steaks were as described
The steaks were as described, lovely marbelling, as a steak should have, possibly needed to be a little thicker.. Flavour was very good, a big 👍 from me.
24 June 2026
Reply from meatsupermarket.com
Thank you for your great review!
We're really pleased to hear you enjoyed the flavour and marbling of the steaks, and we appreciate your feedback regarding the thickness.
Thank you for your support. We look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Delivered on the wrong day
Delivered on the wrong day, parcel was just dumped on the doorstep and left there for 2 days
29 June 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for your review.
We're very sorry to hear that your parcel was delayed.
Our courier will keep customers updated if there are any issues or delays with a delivery.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Thank you for your kind review!
We're really pleased to hear you were happy with the service, delivery, and pricing.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Reply from meatsupermarket.com
Thank you for your review!
We're really pleased to hear you were happy with the delivery time and the quality of the meat.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Excellent value
Excellent value, beef arrived cold even on hottest day of the year. Arrived on day they said. Will be using again
22 June 2026
Reply from meatsupermarket.com
Thank you for your lovely review!
We're really pleased to hear you were happy with the value, delivery timing, and that the beef arrived in perfect condition.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Very quick response to questions
Very quick response to questions. Information given is 5* selection and prices 5* but one drawback is that you have to bulk buy . To make it worthwhile for 1 or 2 persons I will fill my freezer when it next empties. Joy
26 June 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for your great review!
We're really pleased to hear you were happy with our response times, information, selection, and pricing, that really means a lot to us.
We appreciate your feedback regarding bulk buying. We understand it may not suit everyone straight away, but it’s great to hear you’re planning to stock up your freezer when you have the space.
Thanks again for your support. We look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Excellent customer service
Excellent customer service.
Only reason it's not a 5 star rating is their delivery company massively let them down - which isn't their fault.
Looking forward to getting my hands on an order.
25 June 2026
Unprompted review
Reply from meatsupermarket.com
Hi John.
Thanks for your feedback, we really appreciate you taking the time to share it.
We’re glad you were happy with the customer service, even if the delivery experience wasn’t quite up to standard this time.
You’re absolutely right that courier issues are outside our direct control, but we do understand how much they affect the overall
experience, and we’re always working with our delivery partners to try and minimise problems like this.
We’re really pleased to hear you’re still looking forward to your order, and we hope everything arrives exactly as it should next time.
Thank you for shopping with Meatsupermarket.
Kind regards,
Meatsupermarket Team.
Fantastic quality all well packaged and…
Fantastic quality all well packaged and the meat tasty
19 June 2026
Unprompted review
Reply from meatsupermarket.com
Thanks so much for your 5-star review.
We really appreciate your support.
Thanks for shopping with us and we look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Customer care very efficient and helpful
My delivery was delivered to the wrong address by the courier who were not very helpful if im honest but as soon as I contacted meat supermarket customer care they sorted it out with no fuss whatsoever and will send me a replacement delivery on the new date I requested. Thank you for your efficient friendly response!
24 June 2026
Unprompted review
Reply from meatsupermarket.com
Hi Nigel.
Thanks for your feedback and sorry to hear about the delivery issue with the courier.
We’re really pleased our customer care team were able to step in quickly and sort everything out for you. That’s exactly the level of service we aim to provide when things don’t go as planned.
We really appreciate your kind words about the team and your continued support.
Kind regards,
Meatsupermarket Team.
Its says next day delivery
Its says next day delivery, I.ve waited nearly a week and still not recieved delivry
I just looked at your site to order some things, And again the earliest delivery is still almost a week, so much for next day, I will no longer order from you cause you say 1 thing and its not true
15 June 2026
Reply from meatsupermarket.com
Hi Paul.
Thank you for your review.
We do send all orders on a next day delivery service with DPD. However, you select your preferred delivery date at checkout, which determines when the parcel is scheduled to be despatched and delivered.
I hope you enjoy the products and thank you for shopping with us.
Kind regards,
Meatsupermarket Team.
Excellent customer service highly…
Excellent customer service highly recommend 👌
22 June 2026
Unprompted review
Reply from meatsupermarket.com
Hi Douglas,
Thanks for the 5 stars!
We’re glad everything met your expectations.
Thanks for shopping with us and we look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Simply wonderful service arrived on…
Simply wonderful service arrived on time was kept updated about delivery and the meat was superb you can tell the difference between this meat and supermarket meat not filled with preservatives lovely
17 June 2026
Reply from meatsupermarket.com
Hi Pauline.
Thank you for your 5 star review.
We are really pleased you’re happy with your order and our service.
Thanks for shopping with us and we look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Disappointed
Tbh, a little disappointed with the caveman steaks. Cut them in half and fried in butter (we like our steak rare). The taste was ok, but there was so much sinew in them, we had to give what we couldn’t eat to the dog! Delivery was good. We will try the rump steaks later.
17 June 2026
Reply from meatsupermarket.com
Hi Angela,
Thank you for your feedback. I'm sorry to hear the Caveman steaks weren't to your liking.
I appreciate you taking the time to let us know, and I'm pleased the delivery went well. Hopefully you'll enjoy the rump steaks a little more.
Kind regards,
Meatsupermarket Team.
A proper Father’s Day centrepiece
Ordered the Tomahawk for Father’s Day and it was excellent. Beautifully cut, well-trimmed, generously marbled and exactly the sort of steak you want when you are making a bit of an occasion of it.
We dry-salted it overnight, reverse-seared it slowly, then finished it hard and fast, and it came out tender, juicy and full of flavour. It fed a small gathering very happily and felt considerably better than the usual supermarket offering.
Delivery was straightforward, the meat arrived well packed and in good condition, and the quality matched the photographs and description. Will happily order again for a proper barbecue or family meal.
17 June 2026
Reply from meatsupermarket.com
Thanks so much for your detailed feedback.
We’re really pleased to hear the Tomahawk made your Father’s Day special.
It’s great to know it was well-trimmed, nicely marbled, and lived up to expectations both in quality and presentation.
We’re also pleased the delivery and packaging were straightforward and that everything arrived in good condition.
We really appreciate your support and look forward to serving you again for your next barbecue or family meal.
Kind regards,
Meatsupermarket Team.
Box arrived damaged and contents wet
Box arrived damaged and contents wet. A carrier problem maybe.
16 June 2026
Reply from meatsupermarket.com
Hi David.
Thank you for your feedback. I'm sorry to hear the box arrived damaged and wet. I hope the products themselves arrived in good condition and that you enjoyed them.
Kind regards
Meatsupermarket Team.
Disgusting
Absolute disgrace I’m afraid to say. The parcel arrived in a most unacceptable state. Totally soggy, battered and bashed about. The immediate response of meat supermarket,
“If this ever happens again, please refuse the delivery if you're able to.”
From my perspective it is most unlikely to happen again for one very obvious reason.
16 June 2026
Reply from meatsupermarket.com
Hi Reg,
I’m really sorry to hear about the condition your parcel arrived in.
This is absolutely not how our orders should arrive, and I completely understand your frustration. As a long-standing customer, you’ll know we take a lot of care in how we pack and despatch our products, so it’s very disappointing to see it has been so badly handled in transit.
From what you’ve described, this does appear to be courier damage during delivery rather than anything at the packing stage. Unfortunately, once parcels are with the courier, we have no control over how they are handled in the network, but that said, it’s still not the experience we expect for our customers.
Again, I’m very sorry this has happened, and I appreciate you taking the time to let us know.
Kind regards,
Meatsupermarket Team
Happy customer
Really easy to order and select a suitable date. Customer service replied really promptly to change a delivery slot, very good service.
16 June 2026
Reply from meatsupermarket.com
Thank you for your 5 star review.
We really appreciate your kind feedback and thank you for your support!
We look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Prompt delivery, meat looks good
Prompt delivery, within timescales stated. Haven't yet cooked/eaten the meat but it certainly looks ok.
16 June 2026
Reply from meatsupermarket.com
Hi Dave.
Thanks for your lovely review. We hope you enjoy your products.
Thanks for shopping with us and we look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
Excellent
Excellent . Bacon tasted like it tasted when I was a little girl . No additives no rubbish mixed in . Beautiful. Chicken so lovely and moist can’t wait to taste the mince and steak and gammon in the coming week . Thank you . Will definitely order again 🥰🥰🥰🥰
15 June 2026
Reply from meatsupermarket.com
Thanks so much for your lovely feedback.
We’re really pleased to hear you enjoyed the bacon and appreciated the quality and natural taste.
It’s great to know the chicken was lovely and moist, and we hope you enjoy the mince, steak and gammon just as much in the coming week.
We really appreciate your support and look forward to serving you again soon.
Kind regards,
Meatsupermarket Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.