Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
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Review summary
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Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
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The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Company replied
From Start to delivery was highly professional. Meat is fresh, delivered on time and communication before delivery was good keeping me up to date on what stage my order was at. I would of put 5 star... See more
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Company details
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
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Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7K reviews
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Replied to 61% of negative reviews
Typically replies within 1 week
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Delivery on time,packing good,.Pork…
Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages look OK, haven't tried them yet .... probaly won't order from company again
1 July 2026
Reply from meatsupermarket.com
Thank you for taking the time to leave your feedback. I’m pleased to hear that your delivery arrived on time and that you were happy with the packing.
I’m sorry to hear that some of the products didn’t meet your expectations and apologies again that your experience has left you disappointed.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi Mark.
Thank you for taking the time to leave us a 5-star review.
We're delighted you enjoyed your experience with Meatsupermarket and really appreciate your support. Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi Alan.
We're so pleased to hear you were happy with your order.
Thank you for choosing Meatsupermarket. We hope to see you again soon.
Kind regards,
Meatsupermarket Team
The meat grade is poor
The meat grade is poor, tough and the meat is hacked rather than cut. I suppose you get what you pay for.
29 June 2026
Reply from meatsupermarket.com
Thank you for taking the time to leave your feedback.
We're sorry to hear that you were disappointed with your order.
The products you ordered were whole joints rather than individually portioned steaks. As these are whole cuts, the ends may not always have the neat appearance of a freshly trimmed steak. We apologise if the finish of the joint didn't meet your expectations.
We're sorry to hear that you were also unhappy with the quality and appreciate you taking the time to share your comments.
Kind regards,
Meatsupermarket Team
Ok price but hit and miss quality
Ok price but hit and miss quality. We ordered a selection of bbq skewers, burgers, sausages, chicken and steaks. The prime steak burgers were excellent and the sirloin steaks were good for the multi-buy price. The sausages were ok but not outstanding but the chicken was the real let down. The skewers were not made correctly so kept falling off and the marinade didn't come through after they were bbq'd. On the whole there was nothing bad about the service or quality there just wasn't enough that was good for me to recommend using them.
1 July 2026
Reply from meatsupermarket.com
It’s great to hear that you enjoyed the prime steak burgers and found the sirloin steaks to be good value. I’m sorry, however, that some of the other items didn’t meet the standard you were hoping for, particularly the chicken and BBQ skewers.
Your comments regarding the skewers are really useful, and we’ll pass this feedback on to our production team to review. We always want our products to arrive and cook as expected, so it’s disappointing to hear they didn’t perform as they should.
We appreciate your honest feedback and will use it to help improve the products and service we provide.
Kind regards,
Meatsupermarket Team.
Amazing meat
Amazing meat, beef is always fabulous. Recently ordered the sausages and I was knocked sideways. Well be a regular order from now on
6 July 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for your 5-star review and for choosing Meatsupermarket.
We really appreciate your support and are delighted you had a great experience. We look forward to preparing your next order!
Kind regards,
Meatsupermarket Team
Quality affordable meat
Quality affordable meat. Delivered in a timely manor. Well packaged to keep the meat cool and fresh, even in this heat
1 July 2026
Reply from meatsupermarket.com
Hi Malc.
Thank you for your fantastic review.
We truly appreciate your recommendation and support. Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
I was very pleased, cut well and very little wastage
I was very pleased. Haven’t cooked it yet
30 June 2026
Reply from meatsupermarket.com
Thank you for your review! Your feedback means a lot to our team, and we're delighted you had such a positive experience.
We look forward to welcoming you back.
Kind regards,
Meatsupermarket Team
I use a couple of suppliers for my meat…
I use a couple of suppliers for my meat and if I am totally honest, it was okay but had better on quality. Would use again and it maybe what I ordered? So all in all okay.
30 June 2026
Reply from meatsupermarket.com
We're pleased to hear you were happy overall and would consider ordering from us again. We appreciate your comments on the quality, as customer feedback helps us to continually improve our products and service.
We look forward to welcoming you back in the future.
Kind regards,
Meatsupermarket Team
Delivery and packing need attention?
The quality of the meat was OK.
However the packing and delivery need attention?
Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the heat and the late delivery we needed to cook the meat before we could freeze it hopefully it will be OK.
30 June 2026
Reply from meatsupermarket.com
Thank you for your review.
We're pleased to hear you were happy with the quality of the meat, although we're sorry to hear you had concerns about the delivery.
Our chilled packaging is tested to keep products within a safe temperature for 48 hours in transit. While the ice packs may melt, this is normal, as they melt above 0°C while the insulated liner keeps the contents chilled at around 5°C.
Kindest regards,
Meatsupermarket Team.
First of all the products quality
First of all the products quality, whats on the photos as shown isnt what shows up, the meat was very fatty, the delivery was terrible. The meat was left outside my front door in this heat without the delivery man or woman ringing the doorbell. Won't be ordering again, I would advise people to buy organic grass fed beef from a reL farm not these sites.
30 June 2026
Reply from meatsupermarket.com
Thank you for your feedback. We're sorry to hear you were disappointed with your experience.
We're sorry your parcel was left outside without the driver knocking or ringing the doorbell. Unfortunately, once an order leaves us, the delivery is in the hands of the courier, but we do take reports like this seriously and raise them with DPD.
Our meat is prepared by professional butchers, and as it's a natural product, the amount of fat can vary from cut to cut. If you felt the product wasn't as described, we'd have been happy to investigate had you contacted our customer service team with your order number and photos.
Kind regards,
Meatsupermarket Team
I have chucked 6 items in the bin…
I have chucked 6 items in the bin because of chili 5 maet balls 1 Crosby chiken
29 June 2026
Reply from meatsupermarket.com
I'm sorry to hear that you were disappointed with your order.
We don't sell chilli Meatballs and the ingredients are listed in the product details online,
Kind regards,
Meat Supermarket
I was very dissapointed yo find i was…
I was very dissapointed yo find i was two serlion steaks short i was asked if i would like credit or a refund im still awsiting your reply and csn you tell me if i ordered chicken it wont be frozen
Yours john dalziel
29 June 2026
Reply from meatsupermarket.com
I’m sorry again that your order arrived two sirloin steaks short. I can confirm that the refund for the missing steaks was processed.
Regarding the chicken, this depends on the product you order. If it is listed as fresh/chilled chicken, it will arrive chilled and not frozen. If it is a frozen product, it will be sent frozen as stated in the product description and can arrive defrosted as per the product details,
Kind regards,
Meatsupermarket Team,
Reply from meatsupermarket.com
Hi Mark.
Thank you for your 5-star rating.
It's great to know you had a positive experience. Thank you for shopping with us,
Kind regards,
Meatsupermarket Team
My package arrived on time and was left…
My package arrived on time and was left where I had instructed. However, when I opened the box, I found that the contents had leaked. I believe the plastic bag may have burst when the courier placed the cardboard box on the ground. I do not blame the courier; my concern is with the packaging used by the company.
I expected the chicken breasts to be supplied in a sturdy original plastic tray or sealed container, rather than together in a loose plastic bag. I cannot confirm whether the bag had originally been vacuum-packed, as I found it already open when I received the delivery.
The chicken appeared to be of mixed quality. Some pieces looked fresh, while others appeared older, with a yellowish colour and a sticky surface. I have previously worked in a restaurant and, based on my experience, some of the chicken looked as though it may have been exposed to air or stored improperly before packing.
The pork loin pieces were kept in their original packaging outside the chicken bag and appeared to be in good condition.
I also noticed that the chicken bag displayed a halal label. However, because of the visible blood and the poor overall presentation of the product, I do not feel confident about the quality or handling of the chicken.
This was my first purchase from your company, and I am very disappointed. I would not be willing to order again unless you can assure me that future products will be fresh, consistently good quality, and properly packaged to prevent leakage or damage during delivery.
29 June 2026
Reply from meatsupermarket.com
Thank you for your feedback. We're sorry to hear your first experience with us didn't meet your expectations.
We take great care when packing our orders, and our chicken is vacuum packed rather than supplied in trays. Unfortunately, if a parcel is damaged during transit, the vacuum seal can be compromised, which can result in leakage. While this is outside of our control once the parcel leaves us, we do investigate every damaged parcel with the courier.
We're sorry it wasn't the experience you would have liked and appreciate you taking the time to share your experience.
Kind regards,
Meatsupermarket Team
Brilliant quality steaks
Brilliant quality steaks! Gaucho ribeye is probably the best ribeye I've ever had.
29 June 2026
Reply from meatsupermarket.com
Thank you so much for your 5-star review.
We're delighted to hear you enjoyed your order. We really appreciate your support and look forward to serving you again soon.
Kindest regards,
Meatsupermarket Team
The order was on time and packed…
The order was on time and packed beautifully. The chicken breasts were the best I have ever bought, I was very impressed with those. The Tiger Tails were really tasty as were the pork steaks. The rib eye steaks I was disappointed with. They didn’t have much flavour and were unexpectedly chewy but overall I was pleased with my order. Very good quality overall .
25 June 2026
Reply from meatsupermarket.com
Thank you for your fantastic review! We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We really appreciate your support and look forward to preparing your next order.
Kind regards,
Meatsupermarket Team
Had issues with my order but customer…
Had issues with my order but customer service replied promptly and sorted things out quickly, haven't tried the meat yet but would use again.
25 June 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for taking the time to leave us a 5-star review.
We're pleased our customer service team was able to resolve the issue quickly for you.
We hope you enjoy your order, and we look forward to welcoming you back again soon.
Kind regards,
Meatsupermarket Team
Meat left on door step and door bell not used
Meat left on door step and door bell not rung.
1 July 2026
Unprompted review
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