meatsupermarket.com Reviews 

7,113
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,432 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and taste of the meat, noting its freshness and superior characteristics compared to supermarket offerings. Many find the prices to be very good, offering great value for the amount of meat received, making it a cost-effective choice. Reviewers also appreciate the professional and timely delivery, with good communication and well-packaged orders that keep the products chilled. However, some customers also noted issues with certain products, describing some steaks as fatty, tough, or lacking flavor, and other items not matching descriptions or having poor quality. Delivery experiences were occasionally problematic, with reports of delayed or missed deliveries, melted ice packs, and damaged packaging leading to leaked juices. A few people also mentioned receiving incorrect or incomplete orders, or having difficulty with customer service responses regarding these issues.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many praising the meat as delicious, fresh,... See more

Quality

Users describe positive interactions with quality, with many praising the excellent quality of the meat,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers reporting positive experiences such... See more

Order

Reviewers mention ambiguous feedback about order, with some customers expressing satisfaction with their... See more

Price

Consumers find price to be positive, with many reviewers highlighting good prices, bargain prices, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more

Rated 4 out of 5 stars

Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more

Company replied

Rated 4 out of 5 stars

The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more

Rated 4 out of 5 stars

Overall received good quality meat, delivery was great plenty communication. I was a bit disappointed with the pork chops had they got a photo with rind on but received with no fat or rind which was t... See more


Company details

  1. Butcher Shop
  2. Meat Processor
  3. Meat Products Supplier
  4. Meat Wholesaler

Written by the company

Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.

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Written by the company

Spin the wheel: www.meatsupermarket.com

Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(7,113)

1,427 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delicious…

Recently received my order from Meatsupermarlet.com and the food is absolutely delicious. The BBQ spare ribs melted in the mouth. The Butty bacon was like what you get in a top cafe, thick and juicy. So looking forward to eating the rest of the purchase and to order more from them.

14 July 2026
Rated 1 out of 5 stars

Wrong order, rotten meat and zero customer service.

Firstly I ordered ribeye steak joint but what I received certainly wasn't ribeye. I'm not sure exactly what it was, maybe some kinda rump. I did contact customer services and initially they responded quite quickly. They requested photos and said they would investigate however I then heard nothing more. I waited all day and no further contact was received.

Eventually I decided to open the package to try to find out exactly what type of meat they had sent me. When I did the smell that hit me was terrible. The meat has obviously gone bad and was completely inedible,

I had ordered previously from this company and there were no issues but on this occasion i am disgusted. The wrong meat was sent, the meat was bad and the customer service was awful. Avoid this company!

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered Brazilian goucho ribeye turned…

Ordered Brazilian goucho ribeye turned up looks like rump if that with massive silver skin band no fatty eye in it appalling waste of money no happy one bit going to cut up and use at diced beef only thing it would be good for hopefully get a refund they can have it back

13 July 2026
Rated 5 out of 5 stars

First rate service

Everything is as described, quality excellent well packed and delivered on time.

16 July 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

Hi Peter.

Thank you so much for your fantastic 5-star review! We're delighted to hear you had a great experience with us. Your feedback means a lot to the whole team, and we really appreciate you taking the time to share it.

Thank you for shopping with us.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars
meatsupermarket.com logo

Reply from meatsupermarket.com

Hi Mary.

Thank you for your wonderful review.

We're so pleased to hear you were happy with your order and the service you received.

We look forward to serving you again soon. Thank you for shopping with us.

Kind regards,
Meatsupermarket Team

Rated 2 out of 5 stars

I had a problem with my delivery and…

I had a problem with my delivery and sent a email to you with pictures and no one bothered to reply to me I brought 6kg of bacon 5kg of chicken the box arrived smashed up and the chicken had burst open and had to get chuck it out what a waste of money 💰

6 July 2026
Rated 4 out of 5 stars

Overall received good quality meat

Overall received good quality meat, delivery was great plenty communication. I was a bit disappointed with the pork chops had they got a photo with rind on but received with no fat or rind which was the reason I ordered them other than a supermarket

6 July 2026
Rated 5 out of 5 stars

I've heard of meat supermarket,but…

I've heard of meat supermarket,but never ordered before.I saw many good offers with my first order.I don't eat much meat,but most of it is for my little dog,he loves it very much.The meat is fresh and excellent quality.The delivery is very quick and very well packed and kept cool.well done meat supermarket.

6 July 2026
Rated 5 out of 5 stars

delivery

delivery, quality and price was awasome, thank you

8 July 2026
meatsupermarket.com logo

Reply from meatsupermarket.com

Hi Alison.

Thank you for your kind words and 5-star feedback.

It's great to know you were pleased with your order, and we're grateful for your support. We hope to welcome you back again soon.

Kind regards,
Meatsupermarket Team

Rated 1 out of 5 stars

Not ordering again

Following my last review, I gave this another go hoping for a better experience, but it wasn't. The chicken had a yellowish hue, and 3 of the 4 breasts I've cooked so far were so tough I couldn't even cut through them with a knife, and when I did manage to bite into them the texture was crunchy, which was horrible. To make things worse, the 5kg bag arrived open once again, spilling across the box and the rest of my order, and it didn't smell great. I won't be ordering again unfortunately :(

14 July 2026
Unprompted review
meatsupermarket.com logo

Reply from meatsupermarket.com

Thank you for taking the time to leave your feedback.

We're very sorry to hear that your recent experience didn't meet your expectations, particularly after you decided to give us another try. It's disappointing to learn that you were unhappy with both the quality of the chicken and hear the condition in which your order arrived, we take pride in preparing our orders so thank you for making us aware.

We genuinely value all customer feedback, and comments like yours are important in helping us identify where improvements are needed. We're sorry that on this occasion we haven't provided the standard of product and service we aim to deliver.

Kind regards,
Meatsupermarket Team

Rated 5 out of 5 stars

British & Brazilian rib eye

Ordered both Brazilian rib eye and British ribeyes. Both are good with 11 steaks from each cut of meat and price was very good will be ordering again
Down side dpd were late by over 24 hours on delivery but this is out of the suppliers hands

6 July 2026
Rated 1 out of 5 stars

I still have not had a call back from…

I still have not had a call back from online Manager Kevlin They use The butchers shop phone number the Manager there is called Steve says nothing todo with him he gets all the phone call about the state of what the meat is like completely defrosted he say should not be refrozen at all the online people say it can they dont care Steve said he had 10 other customers that day call about there other and they want refund as completely defrosted and smelt off food standard are being called to report them stay wall clear there customers services are poor they get a very understanding Manager called Steve to take all the call to his shop when its nothing todo with him

10 July 2026
Unprompted review

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