Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
884 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience couldn’t have been better…
My experience couldn’t have been better with the help Bruce he got back to me in no time to sort my issue out and was very reassuring.
25 February 2026
Unprompted review
Reply from Mealzo
Hi Matthew,
Thank you so much for the kind words.
Hope to see you back soon✨
Thanks to Bruce for his help in refund
23 February 2026
Unprompted review
Reply from Mealzo
Hi John,
We’re glad your refund was taken care of!
Thanks for sharing your experience, we appreciate it🙏🏻
Thanks
Brian was professional and efficient and helped with an issue with the restaurant
21 February 2026
Unprompted review
Reply from Mealzo
Hi Ula,
We’re thrilled everything worked out! Thanks for sharing your experience✨
The fact that the order was canceled…
The fact that the order was canceled before making contact and now I have to wait upto 10 days for my money back is absolutely shocking. I was a regular customer until tonight. I won’t be going there again
21 February 2026
Unprompted review
Reply from Mealzo
Hi John,
We’re really sorry for the trouble with your order and the wait for your refund. That’s not the experience anyone should have.
Please reach out to us at care@mealzo.co.uk so we can help get this resolved as quickly as possible.
Brian helped me out a lot with my…
Brian helped me out a lot with my troubles
21 February 2026
Unprompted review
Reply from Mealzo
Hi Lewis,
We’re glad everything got sorted out and that your experience ended on a positive note! Thanks for sharing🧡
Aaron and Peter
Aaron and Peter sorted out a refund for me for a restaurant error. Both were a great help
20 February 2026
Unprompted review
Reply from Mealzo
Hi Iona 👋🏻
We’re glad you’re happy with our service! Thanks so much for leaving a review.
Reply from Mealzo
Hello Demilee,
Thanks for taking the time to share your experience, it truly means a lot to us ✨
Great service
I stupidly sent a payment for a meal to the wrong shop which was to far away I contacted mealzo and they were great. Franklin sorted it out and arranged a refund back to my bank thank you Franklin for your help
19 February 2026
Unprompted review
Reply from Mealzo
Hi Catherine,
We’re glad everything was resolved quickly.
Thanks for your kind words and for choosing us 🧡
Bruce contacted me and had already…
Bruce contacted me and had already resolved my problem for me. Excellent manners and so helpful
19 February 2026
Unprompted review
Reply from Mealzo
Hi Michelle,
We love hearing this.
Thanks for sharing your feedback🙏🏻
Bruce was super helpful and got my…
Bruce was super helpful and got my issue resolved in minutes. Guy deserves a raise!
18 February 2026
Unprompted review
Reply from Mealzo
Hi Ryan,
We’re so glad everything was sorted within minutes.
Thanks for the great feedback, we’ll definitely share the love🧡
Great customer service from Brian
Great customer service from Brian. Had a small computer glitch issue with order but both Brian and restuarant resolved quickly. Very helpful and courteous.
17 February 2026
Unprompted review
Reply from Mealzo
Hi Lyn,
Really glad everything got sorted and you were able to enjoy your order in the end.
Thanks for taking the time to share this🧡
Reply from Mealzo
Hi Lewis,
Thanks for your review. We’re really glad to hear you had a great experience✨
I messaged Mealzo on Friday night as I…
I messaged Mealzo on Friday night as I placed an order at a local takeaway and I received no response. My message to Mealzo was picked up by Bruce and the issue was dealt with it quickly and promptly and I received a full refund the next day
13 February 2026
Unprompted review
Reply from Mealzo
Hi Hazel,
Thank you for sharing your experience. We’re pleased the matter was handled promptly.
Your feedback is always appreciated and helps us continue delivering a smooth and reliable service🧡
Sorted my problem quickly
Sorted my problem quickly!
Nice email from Bruce :) - enjoy your holiday LOL
13 February 2026
Unprompted review
Reply from Mealzo
Hi Danielle,
So glad it was sorted quickly for you.
Thanks for sharing this, it really does mean a lot✨
🧡💚🩵💜
Needed help from live chat & got lovely Franklin who couldn't have been more helpful & got me sorted within minutes! thank you Franklin!🧡
13 February 2026
Unprompted review
Reply from Mealzo
Hi Emma,
This is so lovely to read 🧡
We’re really glad you got the help you needed quickly.
Thanks for taking the time to share this.
Fast responses
Peter was great and kept me updated all the way through the issue.
12 February 2026
Unprompted review
Reply from Mealzo
Hello Jennifer,
So pleased you felt supported and updated every step of the way.
Thanks for leaving a review🙏🏻
I made an error with my order
I made an error with my order. Bruce assisted me with my query and I am now being refunded
11 February 2026
Unprompted review
Reply from Mealzo
Hi John,
Thank you for your feedback. We’re glad we could help.
Hope to see you again soon!
Reply from Mealzo
Hello Jacqueline,
We’re happy you had a positive experience.
Thanks for leaving a review🧡
Brian was very helpful and patient with…
Brian was very helpful and patient with an issue that turned out to be on my end and helped me get my order quickly following the discovery of the problem.
10 February 2026
Unprompted review
Reply from Mealzo
Hi Jamie,
Thank you for sharing your experience!
We look forward to see you again soon!✨
Brian was excellent dealing with my…
Brian was excellent dealing with my issue. I am more than happy with the outcome and Brian's handiling with my issue.5 star service
7 February 2026
Unprompted review
Reply from Mealzo
Hi Scott,
We appreciate you sharing this. Glad the situation was resolved to your satisfaction and everything worked out smoothly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.