Over the last few weeks I have needed a number of different changes made, system updates and help from the mealzo support team. Andrew has been quick and efficient and super helpful in every instance... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
890 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a mix up with the payment
There was a mix up with the payment, Riley was very helpful and we were issued with a refund.
29 March 2026
Unprompted review
Reply from Mealzo
Hello Derek,
Thanks for taking the time to leave a review. We’re really appreciate it🧡
Riley was very helpful and made this…
Riley was very helpful and made this process easy
28 March 2026
Unprompted review
Reply from Mealzo
Hi there,
We’re so pleased the whole process felt easy and hassle-free for you, and we really appreciate you sharing your experience🧡
Brian was great
Brian was great, he resolved our issue by contacting the restaurant on our behalf and we got a partial refund for the food
27 March 2026
Unprompted review
Reply from Mealzo
Hi Suzanne,
Really glad everything worked out smoothly for you and you got a fair outcome in the end🧡
Brian was on the ball with my query :)
26 March 2026
Unprompted review
Reply from Mealzo
Hi Kaitlynn,
Great to hear your query got sorted so easily. Hope your next order goes just as smoothly✨
Peter was a great help
Peter was a great help, at sorting out my delivery query
25 March 2026
Unprompted review
Reply from Mealzo
Hi Diane,
Fantastic to hear everything got resolved without any fuss. Looking forward to your next order!
Easy to contact
It was easy to contact an actual person once you have been through the chat bot as long as you are happy with messaging rather than talking. I needed a refund on an online delivery I never received but was still charged for and the first person I spoke to said they would look into and get back to me but I didn't hear anything so I contacted them again and Brian was able to resolve the issue within the hour and said he's issued a full refund
24 March 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Glad everything got resolved quickly and your refund was sorted without any hassle.
Hope to see you again soon🧡
Had a major issue with the takeaway my…
Had a major issue with the takeaway my order didnt come finally got through to a open chat haha, well Riley was great and has promised me hes going to look into for me so fingers crossed I get a message abck and a refund
23 March 2026
Unprompted review
Reply from Mealzo
Hi Ashley,
Glad everything got looked into. We appriciate your feedback🧡
brian very helpfully solved my issue…
brian very helpfully solved my issue he's fabulous
22 March 2026
Unprompted review
Reply from Mealzo
Hi Jess,
So glad your issue got sorted out smoothly.
We’re thrilled you had a positive experience!✨
Excellent customer service
I received excellent customer service from Brian, The staff were professional, attentive, and handled my request quickly and efficiently. Thank you.
21 March 2026
Unprompted review
Reply from Mealzo
Hi Ashanti,
Fantastic to hear everything was handled smoothly and efficiently. Thanks for sharing your experience!✨
I got great help
I got great help from the person called Brian thank you so much.
20 March 2026
Unprompted review
Reply from Mealzo
Hi Talhah,
Glad everything got taken care of smoothly.
We’re happy you had a positive experience.
Reply from Mealzo
Hi Murat,
Great to hear you had a smooth experience.
Thanks for taking the time to share!
My order never arrived
My order never arrived, I contacted the customer support team and Peter was extremely helpful and initiated a full refund
17 March 2026
Unprompted review
Reply from Mealzo
Hi Tracey,
We’re really pleased everything was resolved smoothly for you.
Thanks for sharing your feedback, it’s truly appreciated.
Brian was extremely pleasant and…
Brian was extremely pleasant and helpful in tracking my order and updating me!
15 March 2026
Unprompted review
Reply from Mealzo
Hi Lisa,
Thanks for taking the time to share your feedback, we appreciate it🧡
Brian on support was extremely helpful…
Brian on support was extremely helpful and made it so much easier to deal with mistakes. He is a credit to the team
14 March 2026
Unprompted review
Reply from Mealzo
Hi Katie,
Thanks for sharing this! We're really glad your experience was smooth and that everything was made easier to sort out. That’s exactly what we want when something unexpected happens.
If you ever need anything else, we’re always here to help🧡
Placed an order and the takeaway was…
Placed an order and the takeaway was closed. Peter personally helped me secure a full refund. Very Helpful Thanks.
12 March 2026
Unprompted review
Reply from Mealzo
Hi Charlene,
Thanks for taking the time to leave a review. Glad everything was sorted quickly and you got the help you needed✨
Great food and professional staff
Great food and professional staff. Ashkan was particularly helpful.
10 March 2026
Unprompted review
Reply from Mealzo
Hi Karl,
Thanks for the kind words! It’s great to hear you enjoyed the food and had a positive experience overall. We appreciate you taking a moment to share it. Hope your next order is just as satisfying🧡
Brian
Brian, a part of the mealzo care team was very helpful and made my experience very straight forward!!
9 March 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thanks for taking the time to share this! Really happy to hear your experience was easy and everything got sorted without any hassle🙏🏻
Brian provided good assistance when it…
Brian provided good assistance when it was needed.
6 March 2026
Unprompted review
Reply from Mealzo
Hi Ross,
Thanks for leaving a review. Glad you got the support you needed when it mattered.
We appreciate you choosing Mealzo🧡
Brian - Customer Service
Brian delivered excellent customer service when I had an issue with my order. He was polite and extremely helpful. Quick to reply and fix my issue within a minute. I am very thankful to him.
5 March 2026
Unprompted review
Reply from Mealzo
Hi Matthew,
Thanks for sharing! We’re thrilled your order was sorted so quickly and everything went smoothly.
Looking forward to your next order✨
Spoke to the customer servace person…
Spoke to the customer servace person Brian, and they were very helpful.
2 March 2026
Unprompted review
Reply from Mealzo
Hi Ciaran,
Thanks for your feedback! We’re glad everything was handled so efficiently and that your experience was a positive one🧡
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