Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
886 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brian was very helpful and patient with…
Brian was very helpful and patient with an issue that turned out to be on my end and helped me get my order quickly following the discovery of the problem.
10 February 2026
Unprompted review
Reply from Mealzo
Hi Jamie,
Thank you for sharing your experience!
We look forward to see you again soon!✨
Brian was excellent dealing with my…
Brian was excellent dealing with my issue. I am more than happy with the outcome and Brian's handiling with my issue.5 star service
7 February 2026
Unprompted review
Reply from Mealzo
Hi Scott,
We appreciate you sharing this. Glad the situation was resolved to your satisfaction and everything worked out smoothly.
Good services.
15 October 2025
Unprompted review
Reply from Mealzo
Hi Raza,
Thanks for the 5 stars. Delighted you had a positive experience with us.
We look forward to welcoming you back again soon!
5* customer service
Brian at the mealzo live chat was absolutely fantastic at assisting me with my refund today!!
7 February 2026
Unprompted review
Reply from Mealzo
Hi Dannielle,
Thank you for the review. We’re pleased your refund was handled smoothly and without delay.
Peter was amazingly fast and to the…
Peter was amazingly fast and to the point
6 February 2026
Unprompted review
Reply from Mealzo
Hi Jack👋🏻
Delighted to know everything was handled quicky.
Thanks for choosing Mealzo, see you again soon🧡
Massive thanks to Brian
Massive thanks to Brian, who helped me get a refund credited back into my Mealzo account in the space of 10 minutes, after briefly explaining the information and giving him the details, he contacted the restaurant itself to confirm the details and my refund was in my account minutes later. Best service I’ve ever received!!
4 February 2026
Unprompted review
Reply from Mealzo
Hi Liam,
We really appreciate you taking the time to share this🧡
Many thanks to Brian the person who…
Many thanks to Brian the person who helped me by chatting about an order due to my mistake with the deliver option.
3 February 2026
Unprompted review
Reply from Mealzo
Hello👋🏻
Thank you, we really appreciate you sharing your experience and ordering with us.
Reply from Mealzo
Thank you Julie🧡
Hope you enjoyed your meal, and we look forward to seeing you again soon✨
Very helpful
Very helpful. Brian helped with all my enquiries and was very informative.
24 January 2026
Unprompted review
Reply from Mealzo
Hi Danielle 😊
Thanks so much for your kind words! We’re really glad everything went smoothly for you🧡
Peter was a great help
Peter was a great help, he was very knowledgeable, quick to respond and understood my complaint completely, thanks Peter
24 January 2026
Unprompted review
Reply from Mealzo
Hi Steven 👋
We're delighted to hear everything was clear and handled promptly, thanks for sharing your experience ✨
I’d like to thank Peter at Mealzo for…
I’d like to thank Peter at Mealzo for his help with a complaint this evening. While the restaurant itself was very unhelpful and refused to issue a refund despite the food being returned, Peter took the time to properly review the situation. He handled the matter professionally and fairly, and agreed to refund my money as a gesture of goodwill. I really appreciated his understanding and willingness to resolve the issue when the restaurant would not.
23 January 2026
Unprompted review
Reply from Mealzo
Hi Jennifer 🌟
Thank you for sharing, we’re really glad you felt listened to and supported.
It’s great to know the outcome felt fair, and we appreciate you taking the time to leave such thoughtful feedback🧡
There was an item missing from my order…
There was an item missing from my order and the help operator, Peter was very helpful and initiated a refund it.
23 January 2026
Unprompted review
Reply from Mealzo
Hi Caitlin,
Thanks for letting us know how it went. We’re glad everything was handled quickly, and we appreciate you taking the time to share your experience 🌟
I wasn't sure if my order had gone…
I wasn't sure if my order had gone through so went onto the chat with Arron. Great help .Definitely recommend using it
22 January 2026
Unprompted review
Reply from Mealzo
Hello Jackie,
We're happy to hear you found the online chat helpful, thanks for the review🧡
Resolving a refund
Riley was very helpful in resolving an issue I had with a refund. They were polite and helpful throughout and really understood the issue and tried to get it resolved.
22 January 2026
Unprompted review
Reply from Mealzo
Hi Kate 😊
Thanks for your review, It’s great to hear the process felt straightforward and clear, and that everything was handled well✨
Reply from Mealzo
Thanks for your kind feedback, Craig🧡
Much appreciated🙏🏻
Bruce helped me fix an issue with my…
Bruce helped me fix an issue with my order thank you
20 January 2026
Unprompted review
Reply from Mealzo
Hi Lanie👋🏻
So glad to hear it. We love making sure everything goes smoothly for you.
Thanks for sharing your experience🧡
Speedy action on refund
Brian sorted out a refund with takeaway when my order couldn’t be fulfilled. Dealt with promptly & courteously
19 January 2026
Unprompted review
Reply from Mealzo
Hi Gail, we’re glad we could take care of that for you quickly.
We really appreciate you sharing your experience with us✨
Peter was fantastic in his response and…
Peter was fantastic in his response and resolution. Thank you
11 January 2026
Unprompted review
Reply from Mealzo
Thanks for the lovely feedback, Lee 🧡
We really appreciate you sharing your experience. Your support means a lot to us, and we’re glad everything was handled smoothly.
I have been told by Franklin that I…
I have been told by Franklin that I will be getting a refund for an order I placed which wasn't delivered. I just hope it does happen
11 January 2026
Unprompted review
Reply from Mealzo
Thanks for your review, Bernadine🙏🏻
We really appreciate your patience and your trust. If you need anything further at any point, we’re always here to help✨
Reply from Mealzo
Thank you, Rosaleen🙏🏻
It’s great to hear you had a positive experience. We’re grateful for your kind words and support.
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