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Mayfair plumbers Reviews 

377
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, often highlighting that engineers arrive on time and complete jobs effectively. Many people appreciate the helpful, friendly, and knowledgeable staff, who communicate clearly and exceed expectations. Excellent customer service is frequently commended, noting professional interactions and quick resolutions. However, some customers noted concerns regarding pricing transparency, with quotes for parts significantly higher than market value or charges feeling unjustified. A few also felt diagnoses were misleading, leading to recommendations for unnecessary work. Additionally, some reviewers mentioned unprofessional conduct or rudeness from staff, and communication issues.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, knowledge, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction due to... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and with a 15 min pre-arrival call. Great advice, spotted some critical issues on the inspection which was missed by our previous boiler engineers over many years. Good service and the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(377)

229 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plumbing problem

Excellent service from start to finish

16 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very good service

Very good service, the engineer provided a very clear explanation of the problem and made recommendations for us. The company on the whole have been very helpful

13 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mayfair Plumbers were fantastic

Mayfair Plumbers were fantastic. We received an extremely quick initial reply from the company in response to our query. Susan was very helpful and communicative throughout, and Lee was friendly and knowledgeable during the visit. He resolved our drainage issue and also discussed potential preventative actions.
After another company let us down the day before, this service was exactly what we needed. Thank you again for the prompt resolution.

12 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A shower cartridge needed changing

A shower cartridge needed changing. I had the part and Charlie attended and made the change quickly and without fuss. A first class service

12 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Efficient job done

Efficient job done

12 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Uninstalling old dishwasher & installed new one.

Rick was very helpful and put old dishwasher in my car. Installed new dishwasher.
Very impressed with his speed and efficiency.

10 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New unvented cylinder water heater installed.

Never used company before. I had noise coming from my water pipes early hours in the morning and thought my water heater was going to explode or something. Turned water off, found this registered company online and got through to customer service straight away and expressed my concerns and worries. The lady was lovely and was able to send a heating engineer that day! He was very polite rang me to tell me time of arrival, smartly dressed in uniform and he spotted the problem immediately with my useless description of the noise 😄 My water heater was years old more cost effective to replace than several parts needed. My own choice i was not forced as had issues with it before. The engineer confirmed he could get everything and come back the next day to replace old with new. Unfortunately my lift was broken so he had to carry all heavy equipment up and down 6 flights of stairs which he done several times in the day always being very professional and polite. I felt so sorry for him! Very tidy worker, patient, knowledgeable and totally put my mind at rest with concerns or worries i had. Definitely use this company again if all employees are like that! 👍

6 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

PLUMBING AND HEATING PROS!

Arrived and got me up and running within 24 hours of calling them! Would recommend far and wide!

4 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

We had a very ancient central heating…

We had a very ancient central heating system that had started leaking water. Mayfair were able to send someone out to us at our earliest available time and he very quickly solved the problem and guided us through how to get it resolved. Essentially we needed a whole new system. Huge thanks to James Purser, and the other James who's surname I didnt catch. They managed to get a huge amount of work done with minimal disruption and in a good timescale. They were great despite our noisy dog and our ever questioning five year old! Left the place tidy and explained everything through with us. Highly recommended and will definitely go back if we need anything further doing.

23 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Helpful and efficient

Polite and helpful. The company were very adaptable in arranging an appointment that worked for me. I was kept informed about arrival time The safety certificate arrived promptly, almost before the plumber left.

4 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

George the boiler man is great

George the boiler man is great. Recently had a boiler service and thank god I did as he found my boiler was dangerous. Condemned it and fitted a Brand new boiler the following day. I am absolutely thrilled with george and Mayfair plumbers . Thanks again

19 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

HIU issues

Kevin was very proactive and called me ahead of time to discuss my options and was clearly very knowledgable, he fixed the problem and ensured everything was working properly, would highly recommend

20 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Andrew was excellent

Andrew was excellent. Arrived promptly, completed my scheduled boiler service quickly and efficiently while also giving me advice for future service needs. Very happy and will use Mayfair Plumbers again.

20 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Darren was great!

20 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very efficient

Very efficient - within 24 hours had a new boiler!!

19 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Super Kevin completed the job…

Super Kevin completed the job effectively & efficiently. Went above & beyond expectations was given great advice on my newly fitted boiler & radiators which was poorly fitted by British Gas . I would highly recommend this company for a competent service. Can’t thank them enough 5*

18 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Rapid response and great service

I received a call back almost instantly after my enquiry. The service was very good and Ricki our plumber attended the same day. We felt like we were in great hands throughout and would definitely use again.

13 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Beware company and engineer

Please be very careful using this company I arranged for one of their engineers who was actually a sub contractor they use named Kevin from another plumbing company I won't name, my tenants called saying there was a leak from the boiler and Kevin went to diagnose the issue, said I needed a new boiler and boiler controls it was far too dangerous to leave it on so isolated the boiler and left my tenants without heating, note this was last month when very cold. He then explained to me how dangerous it was and said flow and return was reversed and ready to explode putting the fear in me even though December passed gas safety tests without any issues. Kevins recommendation was to replace the boiler and controls at a cost shy under £5,000!!

I contacted gas safe and they inspected it and they said it was safe and needed spare parts as a repair was needed.

I arranged for a second engineer to attend and he ordered a manifold spares and fitted it in an hour and tested everything and PERFECT..

I will now be contacting Gas Safe regulator about this company and engineer in question as I strongly feel they are taking advantage of the vulnerability of people of their hard earned money during colder months.
This is all without correct investigation.

I will be contacting trading standards (I have already drafted a letter not sent yet) and I will not rest until I can probably save someone else from this financial loss

22 January 2026
Unprompted review
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Reply from Mayfair plumbers

Dear Rav, we are currently investigating your negative review regarding the level of service received. Your feedback has been raised with the relevant teams and is being reviewed thoroughly. We take concerns of this nature seriously and will ensure they are addressed appropriately.

Rated 5 out of 5 stars

Called mayfair plumbers

Called mayfair plumbers, Had water coming through the ceiling of my air bnb late at night. They were out with in an hour and had it fix. Thank you again to George.

5 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Daylight robbery

Arrived nice and early on the day arranged. Told my drippping tap was just air and nothing they could fix when he realised hard to get to behind sink. Tried to charge me £400 for labour for another issue i had with broken sink drain and a part that cost £20. Ive since paid £120 inclusive of labour and the part and had it fixed elsewhere. Had to pay one hours labour in advance so lost 100 odd quid for being told and quoted that. Not good company i would avoid in future.

4 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your feedback. We’re sorry that your experience didn’t meet expectations. Please contact our support team on 02036331526
so we can look into this matter and assist you further.

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