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Mayfair plumbers Reviews 

378
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction. Many people highlight the excellent service, noting prompt arrivals, efficient work, and professional job completion with minimal fuss. Communication and customer care are frequently described as great, with staff explaining issues clearly and providing reassurance. However, some customers also noted concerns regarding pricing, with some feeling charges were high or lacked transparency on costs. A few other people also felt that engineers sometimes provided diagnoses that were not always accurate, recommended work that was not always perceived as essential, or failed to resolve problems efficiently.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding the costs expensive, misleading, or lacking... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful and friendly... See more

Product

Consumers find product issues to be ambiguous, with some experiencing problems like hidden leaks from water... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nobody seemed to want this job which was leak trace and repair as necessary. Mayfair Plumbers were my only option. I had hesitated because the initial charge was high +VAT. I thought the tracing ta... See more

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Mayfair Plumbers who responded really quickly to my enquiry - and Lawrence in particular as he identified and fixed the problem with my garden tap with no fuss. I'm very grateful. No he... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(378)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and helpful as I…

Very professional and helpful as I needed to re-book and no issues encountered.

22 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Good service second time round.

After a poor first call out Mayfair plumbers resolved the situation brilliantly. Can’t remember the engineers name but came and did a proper annual service on my boiler. So thank you for good customer service in the end.

10 April 2026
Unprompted review
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Reply from Mayfair plumbers

Hi Gary , Thank you for your feedback we appreciate you raising this. We’re glad we were able to resolve the matter

Rated 1 out of 5 stars

Good enough service and work but very expensive

Good enough service and work but very very expensive. You will probably end up paying double what other people charge. Ended up paying about £350 an hour so definitely shop around. I would definitely avoid them if you can.

17 April 2026
Unprompted review
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Reply from Mayfair plumbers

Dear Daniel, we are currently investigating your negative review regarding pricing and the level of service received. Your feedback has been raised with the relevant teams and is being reviewed thoroughly. We take concerns of this nature seriously and will ensure they are addressed appropriately.

Feel free to get in touch with our support team at info@mayfairplumbers.london and we’ll be more than happy to assist you directly.


Thank you for bringing this to our attention.

Kind Regards, Mayfair plumbers

Rated 2 out of 5 stars

Expensive

Paid for an emergency call out for the tech to slap a sticker on it and give us an overpriced quote. Other competitors are quoting thousands less for similar work - even a renowned large company who is known for overpriced quotes is coming out less.

Their quote is also not fixed, so can easily blow out of proportion.

I can’t comment on the work they actually do because they didn’t do anything. However the work they do, you pay a pretty penny for it.

Following our interaction we cannot help but feel ripped off.

11 April 2026
Unprompted review
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Reply from Mayfair plumbers

Hi Marcus

Feel free to get in touch with our support team at info@mayfairplumbers.london and we’ll be more than happy to assist you directly. Thank you for bringing this to our attention. Kind Regards, Mayfair plumbers

Rated 5 out of 5 stars

Today my water leak problem was located…

Today my water leak problem was located in the flat above me by the Mayfair plumbers leak detection person. He was very considerate, professional and good at his job. Thank you Charlie.

14 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional service

My boiler had several issues and ultimately needed replacing (and replacing a few other parts). They were very professional, with prompt communication. They gave me a detailed explanation of the issues, provided several options and kept me up to date on the entire process. Once the work was completed, there was a minor issue that surfaced after they were gone, but they came back and addressed it in a timely fashion. Would definitely consider them again, especially for larger work.

19 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Incredibly impressed with the service

Incredibly impressed with the service! A friendly engineer attended within a few hours of my call, identified the issue and returned with the required parts the same day, can’t recommend enough!

27 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Had a full boiler install

Had a full boiler install. Pleasant engineer and a competative price. Good job all round

11 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Fradulent activities, a rip off - be aware!!

Very concerning experience with engineer James Purser.

Called out for an F.22 boiler error, he claimed the boiler needed £3,000 of major works and pushed for an immediate decision, warning of flooding and giving me no real alternative.

I got second opinions – the issue was simply low pressure, fixed in under 20 minutes for £227. Boiler now works perfectly.

This particular engineer is to be avoided at all costs!! He provided a misleading diagnosis, combined with pressure tactics to push unnecessary work. Stay clear!

1 April 2026
Unprompted review
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Reply from Mayfair plumbers

Dear Dovile, we are currently investigating your negative review regarding the level of service received. Your feedback has been raised with the relevant teams and is being reviewed thoroughly. We take concerns of this nature seriously and will ensure they are addressed appropriately.

Rated 5 out of 5 stars

Sink drainage problem

Will was extremely helpful and keen to find the problem with the slow drainage of my sink.
He’s very professional and punctual.
His prices are very reasonable
Jackie

31 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Emergency biker replacement

What had been expected to be a routine service identified a serious safety issue. A new boiler was installed up and running by the end following day. Operatives worked till late in the evening to complete the job and cleared up very well too

24 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Punctual and efficient service

Punctual, friendly, great communication, delivered agreed outcomes on time. Would recommend James.

31 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Andrew ⭐️

Andrew was super helpful, would highly recommend

31 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Outstanding…

My whole experience with this company has been great, from booking in with Ellie all the way to Wesley's attendance and completion of the works.
We couldn't have asked for a better service if we tried!
Great job guys keep it up!

25 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very professional approach

Very professional approach, kept me informed the whole way through the process and repair. Excellent communication and just generally a good company to deal with. Special thanks goes to the engineer and the service desk(Susan)

26 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Darren was excellent from start to…

Darren was excellent from start to finish. From the service visit to the following visit to install a new boiler. He arrived early and worked very late and with minimal fuss to make sure all the work was completed and all rubbish cleared also. Very satisfied.

23 February 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional and quick service

Engineer was very professional and quick. Gave advice on how to avoid problems in the future and was very polite.

20 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Had to replace an expansion vessel in boiler

Had to replace an expansion vessel in our Boiler. Mayfair Plumbers came on time and fitted the supplied expansion vessel within 20 min but informed us that a pressure reducing valve was required. They quickly went out and got one and fitted it. Boiler working fine and would recommend Mayfair Plumbers again

20 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Expert Plumbers

Friendly and knowledgable plumber who quickly completed the job to a high standard. Would highly recommend.

20 March 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Came to help find a leak

Came to help find a leak, arrived on time and was very helpful. Found the leak within 10 minutes, sent me the report, and advised on next steps.

20 March 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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