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Mayfair plumbers Reviews 

377
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient service, often highlighting that engineers arrive on time and complete jobs effectively. Many people appreciate the helpful, friendly, and knowledgeable staff, who communicate clearly and exceed expectations. Excellent customer service is frequently commended, noting professional interactions and quick resolutions. However, some customers noted concerns regarding pricing transparency, with quotes for parts significantly higher than market value or charges feeling unjustified. A few also felt diagnoses were misleading, leading to recommendations for unnecessary work. Additionally, some reviewers mentioned unprofessional conduct or rudeness from staff, and communication issues.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the professionalism, knowledge, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction due to... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Andrew was the engineer for our plumbing job. He couldn’t have done a better job at keeping us in the loop and ensuring we were happy with his recommended next steps. He really went above and beyond.... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and with a 15 min pre-arrival call. Great advice, spotted some critical issues on the inspection which was missed by our previous boiler engineers over many years. Good service and the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

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Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

377 reviews

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No recent history of asking for reviews

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Replied to 94% of negative reviews

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4.6

All reviews

(377)

224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The engineer identified how to resolve…

The engineer identified how to resolve the problem with my taps. He has suggested replacing my taps. A prompt and helpful response to the issue I had.

11 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Unblocked kitchen sink.

Fantastic service from Andrew at Mayfair Plumber. He unblocked my kitchen sink quickly and professionally, great workmanship and very friendly. Highly recommended.

8 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Had James the Boiler Engineer attend my…

Had James the Boiler Engineer attend my old and unreliable boiler , WOW what a professional and cleaver man he is , has my hot water up and running within the hour , very professional service , would fully recommend James , I won’t be using anyone else xx Well done James you are a credit to the Company

8 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience with Andrew from…

Great experience with Andrew from Mayfair plumbers. Gave us plenty of notice of his arrival, came on time and carried out his work professionally and efficiently. He looked at our gas hob and taps and provided advice on repairs and maintenance on top of the work carried out. Would definitely use Mayfair plumbers again!

8 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ricky the engineer who addressed the…

Ricky the engineer who addressed the issue was very professional took time to explain the problem provided options to solve and walked me through what needed to be completed and helped me to learn a few new skills to help with the basics. I would very much recommend.

7 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Float valve repair

Quick response and clear communication from the company. Quick fix. I will feel confident to contact Mayfair plumbers again in the future.

7 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Leaking kitchen sink repair

Plumber arrived, he did apologise for not giving us a courtesy call prior. Diagnosed problem and went away to source part, he realised that he needed something further, he did stop the clock for his second visit to supplier. Repair carried out efficiently and he tested that repair held up, left area clean and tidy.

Very polite and communicated clearly. Would recommend.

6 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very proffesional and great knowledge

I spoke to a lady called tanem what an amazing and knowlodegable person very efficent. Thankyou so much to you and your team.

5 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing service provided by the team

Amazing service provided by the team. Spoke to Tanem on the phone which helped resolve all my problems smoothly without any delays.

5 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Young lad called Jude was very…

Young lad called Jude was very informative and done a good job. Would 110% recommend. Thank you!

5 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Avoid!

First thing to recommend…. Shop around. Mayfair obviously have agents to jump on Checkatrade jobs… they call almost instantly, take your bank card number so no way to cancel, and then a job that other plumbers later quoted for £75, cost me over £120!
I had a syphon replaced and provided the part. It works and isn’t faulty. However, I noticed a leak coming from underneath the cistern. Mayfair sent another plumber to me and he attached a sealant tape. It still leaks. After numerous calls, I was told that as I provided the part, it is not under guarantee but the part works! I have now been told that I need a new flush pipe. Surprise surprise, not the syphon that’s faulty. There was no leak prior to the syphon replacement so the flush pipe has been damaged which is no fault of my one but that of the Mayfair plumber! They want to charge for this. I wonder what they will break and charge me for next if they were to replace the flush pipe! I’m am in the process of escalating my complaint to the relevant trades body as I feel that the ethics of this company is somewhat off. I have internal cameras that will prove any conversations that took place, including what I was allegedly advised by the plumber (according to the invoice) - a chat that never happened!! This will involve contacting the metropolitan police to have footage released under the data protection act, which is rather excessive so I am hoping it will not come to that!
**edit** as per the reply from Mayfair….. I will have video evidence proving that there was never any mention of any potential issues with a flush pipe or any other expected problems come to that. And how amazing it is that now I have a leak, there is a flush pipe issue. I am now seeking legal advice.

25 March 2026
Unprompted review
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Reply from Mayfair plumbers

Hi Danielle,

Thank you for confirming that the siphon we fitted is working correctly.

As this is an older-style toilet, the flush pipe connected to the siphon is also an aged component. During the visit, our engineer advised that the existing flush pipe and washers were showing signs of deterioration and would likely need replacement to prevent leaks.

While the siphon itself is functioning as intended, the leak appears to be coming from these older components rather than the part we installed.

We understand your concern, especially as the issue became noticeable after the repair. As a gesture of goodwill, we arranged a second visit at no charge, where our engineer again identified the flush pipe as the source of the issue and recommended replacement.

We’d be happy to provide a quote to resolve this for you and ensure everything is fully watertight.

Rated 4 out of 5 stars

The service provided by Tony was very…

The service provided by Tony was very prompt and professional. He was very helpful and did a great job. Will use again. We were only a bit surprised about the cost as we expected the cost to be within £500 but ended up being more than expected. Otherwise the service was good though.

5 May 2026
Unprompted review
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Reply from Mayfair plumbers

We really appreciate you taking the time to share your experience.

Rated 1 out of 5 stars

Overpriced and no accountability for leak

Booked Mayfair Plumbers to install a sink and taps. I paid £144 (incl. VAT) upfront for the first hour and was told in advance that the plumber would have standard fittings (waste, flexis) in the van, as I had already purchased the sink and taps.

On arrival, the plumber said parts were missing and left site to go to Screwfix.

Despite this being due to a lack of basic fittings, I was charged for the time away. Ring doorbell footage shows he was off site for around 46 minutes, despite this later being disputed.

I also experienced a leak after installation, despite being told the sink would be “usable”. A sink that leaks when used is not usable in any reasonable sense.

Overall, the job was far more expensive than expected, accountability was poor, and the experience was frustrating. I would not use this company again.

1 May 2026
Unprompted review
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Reply from Mayfair plumbers

Hi Connor, we’re sorry to hear about your experience and truly appreciate you bringing it to our attention. Please know that we are currently looking into your concerns raised in the review and taking them seriously.
We’d really value the opportunity to discuss this further and work towards a resolution. Feel free to get in touch with our support team at info@mayfairplumbers.london and we’ll be more than happy to assist you directly

Rated 5 out of 5 stars

Quick and very detailed explained what…

Quick and very detailed explained what the issue was with the boiler.

30 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

They call him 10/10 Tony.

Tony is professional, insightful and efficient.

Ask for Tony - you won’t regret it.

29 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service, job completed to a high standard . The plumber was had a very nice personable manner and explained clearly my options and was prompt and punctual. This is the second time I have used this firm and would definitely recommended.

24 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mayfair is more than fair!

Great and professional service from Billy on the phone, helped connect me with an engineer to resolve my boiler fault, even gave me an invoice while the engineer was there to make sure I had all the information I could need!

14 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Late callout and sorted the same…

Late callout and sorted the same evening! Oruc attended and got our boiler up and running within a few hours, fully explained the process and pros and cons!

22 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great customer service

Great customer service
Great company would highly recommend

22 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very professional and helpful as I…

Very professional and helpful as I needed to re-book and no issues encountered.

22 April 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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